- Report: #1330869
Complaint Review: A.S. Alarm Services - Kirkland Washington
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Author Confirmed
Why?
A.S. Alarm Services
8525 120th Ave. NE Kirkland, 98033 Washington, USA
Phone:
18009151937
Web:
www.alarmmonitoringservices.com
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A.S. Alarm Services All false claim about money back guarantee. Had terminated their service due to erratic mode of monitoring. Disputed multiple charges after termination that shows their crude way of operation Kirkland Washington
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After purchasing alarm monitoring service from said company, Ive initially went to ask the system tested 2 weeks after. Company placed my alarm on test mode. After 2 succesive alarm tests, Ive called dispatch center and been told that they have not received any signal. Another test was done the day after and same thing happened. After a good 30mins was when a police officer came out and said they were called by alarm company dispatch. I told officer that said alarm should have been on test mode where service tech had initially told me that the alarm is not working the way its supposed to. Then I got billed by false alarm anyway a few weeks after. Ive decided to pull the plug and terminate their services. Called and complained about it. Requested a full refund as was stated on their website saying 90 day guarantee or your money back. Plus a big note also saying 100% guarantee or we will pay you 100 dollars. Instead the person named Tom Reed claimed everything was working and showed me signals they have received during the test. Signals that the dispatch center told me they never got.
As an added insult, they have added a crude 99 dollar charge as they said was stated on their terms and consitions, for alarm module once termination was made, and will be credited back once said module was returned. Added to this was a 19 dollar charge for another month's service as again was staed on their rules. Initially the charge made for monthly was 5.95. They said it was a promotional rate upon signing service agreement and that regular 19 dollars would acrue thereafter if not renewed online. Very crude way of operating I must say. Ive called my n=bank to dispute all charges and to stop any further charges made onto my card. The bank instantly did so and even offered to help me out resolve the issue by filing a claim. Now, company again sent me e-mails about a total 469 dollar charge for me disputing all charges with the bank (chargeback per stated on the invoice), as well as charge due to processing non-payment towards their collection department. I need any help I can get the stop this company from re-doing such unprofessional scheme
