Sam
Philadelphia,#2UPDATE Employee
Tue, October 14, 2003
Hello, I have checked on this customer's account and have found that she had ordered our softare package, SpeedPak, which does not have a free trial, but has a 30 day, money back refund period. We have that in place for just such a case. If a customer is having a problem, then we cannot take their money. The customer in question has been refunded on September 23rd, 2003 for the full amount.