- Report: #1432357
Complaint Review: Asendia - Nationwide
Reported By:
Debbie -
West Hindmarsh, South Australia, Australia
Submitted:
Updated:
-
Author Confirmed
Why?
Asendia
Fulfillment House PO Box 4014 Nationwide, Switzerland
Web:
N/A
Categories:
Business Rating:
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Asendia or PURE BRAIN PRO falsely offered to send me a FREE TRIAL of a vitamin supplement and then charged me full price for two consecutive bottles Nationwide
Received an email nearly 2 months ago advertsing a brain supplement called PURE BRAIN PRO offering a free trial promoting unbelievable results with improved memory and clarity etc. They wanted my credit card details to cover a small delivery cost. There was no mention of purchase price or auto order subscriptions. I received my first bottle within a few weeks and then a second bottle arrived about 3 weeks after that. I thought that was odd and checked my bank statement which showed I had been charged twice at $101.98 each! (total of $204). There was no free trial product just an excuse to get your credit card. There is no way I would have agreed to buy this product at this price. Sadly I didnt keep details of the transaction because I thought it was free and I expected an email confirmation but there was none. Only sketchy details exist on the delivery package showing the company name ASENDIA SIN sent by priority swiss post. It says if undelivered please return to Fulfillment House PO Box 4014. A search of Assendia shows up as a delivery company only so am not sure if they are the company behind the Pure Brain Pro product.
I looked up the 'Pure Brain Pro' website www.purebainpro.com and the site looked familiar and had identical marketing info promoting the free trial. Their contact details gave a customer support phone number 1-300-299-487. Their mailing adress is Pure Brain Pro, Returns Processing Center, PO Box 0535, Toa Payoh Central Post Office, Singapore. Email: [email protected]
I phoned customer support who told me they can't find my name or email address in their system or my Order Number. They then had the audacity to tell me they dont sell the Pure Brain Pro product and I must have ordered it through someone else.
I asked how come their telephone number was on the purebrainpro website. They were evasive to say the least.
I then decided to email support@purebrainpro asking for all future credit card deductions to stop. I received an immediate response saying 'thankyou for contacting "Pure Natural Pro and Pure Natural Pro_ US Cleanse Customer Service. Unfortunately you have reached the wrong customer service. Please take a look at the charges on your statement and call the phone number located net to those charges in order to resolve your account."
The product came in a padded envelope without a statement. Plus how can they claim they dont sell the product when their phone number and email address is listed under 'contacts' on the purebrainpro website. Unless its a fraudulent website but I received a response from support@purebrainpro, so it must be them! Definately a scam. Really pissed off because the only way I can stop future orders is to cancel my credit card and get a new one issued! Be Warned!
