daleandtonya
Hutchinson,#2Author of original report
Wed, December 12, 2012
Eric from Ashley Furniture Homestore of Wichita is being WONDERFUL! He apologized profusely for not responding to our complaint. He is eating all labor costs to repair our couches for us!
Ashley
springfield,#3Consumer Comment
Mon, December 10, 2012
Did the furnature last one year with no problems? Then the company delivered to you as promised. There is only a one year warranty on their furnature, which means they don't expect it to last much past that. Ashley sells cheap furnature, you don't go there to buy furnature you expect to last.
Additionally, when you purchased the furnature you should have been offered an extended warranty. If you had purchased the additional coverage you would be able to make a claim. As is, there's nothing anyone can do for you. The furnature is over 3 years old by your own admission. There's no warranty coverage left on it. You'll need to buy new furnature, might I reccommend spending a little extra to get quality furnature and buying an extended warranty? I buy a lot of furnature from ashley, but I don't expect any of it to last longer than a few short years.