- Report: #979697
Complaint Review: Ashley Furniture Homestore - Wichita Kansas
Reported By:
daleandtonya -
Hutchinson, Kansas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Ashley Furniture Homestore
10711 West 21st Street North Wichita, Kansas, United States of America
Phone:
316-854-2000
Web:
http://www.ashleyfurniturehomestore.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Ashley Furniture Homestore "Leather" furniture peeling, flaking and falling off couches! Wichita, Kansas
Report Attachments
We bought a sofa and love seat, both with 2 recliners from Ashley Furniture Homestore of Wichita. We were told by the salesmen, that every part of the couch our body touched, was REAL leather, the rest was not, but that didn't matter, because that is how they saved us money. We were so pleased to finally have pretty furniture in our living room. Riiiight! Sadly, one year and one week after we purchased these, the recliner and the seat cushion broke on the love seat. We are not big tv watchers at all, so the couch is rarely used and the love seat, a couple times a week by me, more by my husband. Ashley informed us that we were past our warranty and they wouldn't do anything about that. Fine, we can deal with a broken recliner and seat, I GUESS!
A few short years later, our couch and love seat surface began to peel, crack and flake off. We contacted Ashley and they told us there was nothing they could do, unless we wanted to pay $300 for the love seat, and ??? for the couch to be recovered in the SAME material. Um, no thanks?
The manager we spoke to, Eric, said that he had the same couch and it was just fine. He also asked to have me send photos to him, the same ones I have shared here, and we got NO response.
We just don't have the money to so quickly have to re-invest in new furniture, and we feel the lack of customer service has been poor. Please help me fight Ashley, clearly something is going on, because there are MANY MANY other complaints on this site similar to mine.
Thank you.
A few short years later, our couch and love seat surface began to peel, crack and flake off. We contacted Ashley and they told us there was nothing they could do, unless we wanted to pay $300 for the love seat, and ??? for the couch to be recovered in the SAME material. Um, no thanks?
The manager we spoke to, Eric, said that he had the same couch and it was just fine. He also asked to have me send photos to him, the same ones I have shared here, and we got NO response.
We just don't have the money to so quickly have to re-invest in new furniture, and we feel the lack of customer service has been poor. Please help me fight Ashley, clearly something is going on, because there are MANY MANY other complaints on this site similar to mine.
Thank you.
2 Updates & Rebuttals
daleandtonya
Hutchinson,Kansas,
United States of America
YAY!
#2Author of original report
Wed, December 12, 2012
Eric from Ashley Furniture Homestore of Wichita is being WONDERFUL! He apologized profusely for not responding to our complaint. He is eating all labor costs to repair our couches for us!
Ashley
springfield,Missouri,
U.S.A.
Question
#3Consumer Comment
Mon, December 10, 2012
Did the furnature last one year with no problems? Then the company delivered to you as promised. There is only a one year warranty on their furnature, which means they don't expect it to last much past that. Ashley sells cheap furnature, you don't go there to buy furnature you expect to last.
Additionally, when you purchased the furnature you should have been offered an extended warranty. If you had purchased the additional coverage you would be able to make a claim. As is, there's nothing anyone can do for you. The furnature is over 3 years old by your own admission. There's no warranty coverage left on it. You'll need to buy new furnature, might I reccommend spending a little extra to get quality furnature and buying an extended warranty? I buy a lot of furnature from ashley, but I don't expect any of it to last longer than a few short years.
