- Report: #1372251
Complaint Review: Aspen Dental - Georgia
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Aspen Dental
Georgia, USA
Phone:
678-455-2939
Web:
Aspendental.com
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Aspen Dental neglect treatment for badfitting dentures causing sores in mouth Cumming, ga Georgia
Since they have not sent my records I am unable to give exact dates. But I'm sure I got ripped off first with being charged over $7000.00 for a partial on bottom and a full upper. Than there was the selling of their outstanding guarantee and warranty. Got the final dentures on 5/3/17, I immediately told them they did not fit right and hurt. They filed it down some and told me I need to get use to them. I called back next day beccause they had rubbed a sore on My gums and after about a half hour night before was crying to try and get them out. I called and told them I couldn't put them in because of the sore, which meant I couldn't eat, and therefore unable to take meds because needed food first. They told me to come in, which I did and they had to file more. Told me to use oral gel and if it was still bothering me come in next week, had to go the weekend like that). So I called this morning to get (5/9) in to fix because was still in pain and unable to eat anything but soft foods, they informed me it would be a week!!!! I explained how painful and couldn't wait a week and "oh well that's all we have" got quite upset and hung up. When I tried to call back (they have caller I'd) they would not answer. So I blocked my number and called back and they answered. I went on line to pull up my account and I guess I got blocked from accessing it kept coming up no such account? So now I can't get medical care, can't get an appt for a week, they don't answer phone and blocked my access to my acct. they also have been sitting on a credit of $700+ and never applied the credit to my account which is being charged interest, that would have decreased amt of principle causing less interest, this was requested on 5/3 when they wanted to charge $150 to clean the 8 teeth I have on my lower jaw and she told me it would be credit to Dentfirst. This morning it had not and when I bought that up (5/9) oh they could do it right than. When I requested my records, medical, chart and financial records I had to sign paper and was told they had to Get doctors approval??? They are my records and I don't need approval of an individual to obtain them. Anyone that can help please email me. I am in fixed income and can't afford an attorney so if there is any recourse for this treatment please advise It was not care credit but DentFirst their financing
