- Report: #1477155
Complaint Review: Aspen Dental - Tucson AZ
Reported By:
NMcDTucson -
Tucson, Arizona, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Aspen Dental
6303 E Broadway Blvd Ste 101, , AZ Tucson, 85710 AZ, United States
Phone:
520-276-1654
Web:
https://www.aspendental.com/dentist/az/tucson/6303-e-broadway-blvd-ste-101?utm_source=googleplaces&u
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Aspen Dental Tried charging for covered service. Tucson AZ
Went in for a routine cleaning and they said it would be $52. For what? Fluoride? Never had to pay for it before. Well I'm cheap so I said I don't want it. (Called and found out that fluoride is paid by my insurance, also fluoride is in toothpaste duh.) So of course they made me sit in the lobby for 30 minutes and people coming in after me went in before me.
After reading the reviews I think they were hoping I would leave since I didn't fall for their fraudulent billing practices. I told the receptionist people coming in after me were going in before me and I'd been waiting 30 minutes. Finally went back and I had the same heavy handed hygienist who gave me the most painful cleaning I've ever had.
Long story short they sent me to an Endodontist for a re-treatment of a root canal done somewhere else. When I came back to have the root canal filling done (routine, standard procedure) the receptionist wondered what I was there for... She handed me a tablet and said it was for the $74 charge for the filling. There was a list of procedures (some from a year ago with a zero balance) plus (wait for it) a $52 charge for a cleaning I hadn't even scheduled yet so they could get my signature committing me to pay for fluoride the next time I got my teeth cleaned.
Said I am not signing this with these other procedures so receptionist removed them. Some regional manager called after I completed their "how did we do" survey. She got pissy with me when I told her that her apology didn't fix the problem.
After reading all the reviews what they tried to do to me is standard for them. They only make comments to clients who give good reviews and their webpage shows 5 stars and Google reviews only shows a 3.8. Very deceptive, egregious and fraudulent business practices. NEVER go to Aspen Dental for your teeth.
