Complaint Review: Aspen Dental - Venice Florida

Aspen Dental, Venice Florida, Dr. Armen Grigoryan

Dentures w/warranty purchased in 5/2014 (directly following cancer treatment)

7 years - ComfiLytes® 

These are the rudest, most incompetent bunch of people I've ever encountered. This was a sales pitch from the very beginning and zero accountability. 

I opted for the best dentures Aspen offered for this location. Paid $3,905.25 for a full set of dentures including extractions.

From the beginning, it was a nightmare. We asked repeatedly if the prescription for after care was sent to the pharmacy. Yes was the answer. After the procedure, bleeding, (expected), we went to the pharmacy and Aspen had not sent the correct medications. Still bleeding all over the place, we had to wait while they sent it over. There was also no follow-up call to check to see if I was ok. 

Things went along fairly normally until my permanent teeth were made. They were given a photo of my original smile and they said they could replicate it. It was very important to me that my smile was not cookie cutter or looking like someone else's mouth. He put the permanent teeth in and I immediately started crying. He had skinny, turned under rabbit teeth made for me! I took them out and put them back on the tray. He was completely taken by surprise. In other words, he IGNORED my concerns, photos and lengthy discussion about the size and shape of the teeth I wanted and PAID for. Every time we discussed it, he assured me that I would be very happy with my new teeth. I wasn't. 

The next visit was completely different. I was a nervous wreck going in. Luckily, the teeth were fine. I'm pretty sure I went back once more after that to have my mouth checked and no issues. The only thing that did happen was the DR got a little too happy with the drill and nicked the roof of the denture exposing the material underneath. "Oops," he said.

Time went by and the dentures were becoming loose. I needed an adjustment, which was PART of the 7-year contract and agreement. I hadn't been back in over a year so they forced me to pay and additional $100. for new X-rays. Fine. A few months later I made another appointment for the adjustment.

My appoint was at 4:00 pm. I got there a little early and was not in the dental chair until 4:45 pm. I was without a doubt angry. Once there, as usual, the snippy assistant started talking to me about denture care. I asked her if she even looked at my chart. I said I was there for an adjustment or reline for my denture. She promptly stated that it was not free and there would be a charge for it. It clearly STATES in the contract that Aspen IS responsible for the first adjustment. She left. I got up and left. 

Way back at the beginning there was also a very unprofessional assistant Aspen ultimately fired because of her rotten attitude. The staff also told me that I was not the only person who had a bad experience with that particular employee and asked for my "statement" regarding my experience with her. 

Aside from all of this, the office "manager" acts like a prison warden. All of these people act entitled and unprofessional. The dentist thinks he's cute or special. It's fake and condescending. 

Today, I received a certified letter stating that Grigoryan is no longer my dentist and I cannot be seen at any other Aspen facility! Can you say rip off?

These corporate shysters are just that, shysters. I would definitively say avoid Aspen at all costs. No matter what "deal" they make you. Pay good money to a reputable dentist and avoid these unprofessional thieves.