manic jimmy
glenside,#2Consumer Suggestion
Mon, July 16, 2012
I lost my phone,paid $100 to asurion for the replacement,the next 2 replacements were defective,they wanted me to accept a 3rd phone and I refused,1st rep wouldn't tell me their policy,supervisor told me I had to go thru 5 phones then they would allow me to buy a phone with my money and they would then reimburse me[god only knows when]I refused,then she said she would let me buy the phone now and reimburse me,I refused,then she said she would put in for a new phone but couldn't garantee that I would get anew phone so I told her if they send me another defective phone I would file an ag complaint,then I got transferred to corporate,more of the same tap dancing,then finally she agreed tosend me a brand new phone and gave me her personal phone number so I don't have to go crazy trying to figure out the many different dialects of the asurion reps. took me about 40 minutes. call them and say the magic words ATTORNEY GENERAL. it sounds like you have an issue with folks that mailed your package for you,same thing call them up ,see if they can findthe package,if they can't say the magic words. then actually call up the ag in ur state,consumer affairs division and ask them to send you a complaint form,fill it out and let them go to work for you,it may take a couple of monthsat least you get to waste their time and it'll probably be resolved in ur favor. now I have 2 phones to send to them tommorrow so I have to figure out a way to cover myself. good luck