Sprint offers a Protection Plan for your phone. It's called Asurion. I paid the premiums and the deductable to replace my sons phone. Sprint says next day delivery. Asurance is an automated system and it stated 3 to 5 business days. No phone has shipped yet after 7 days waiting. Finally talked to a live person from Asurion. They say 7 to 10 days. It's on back-order. Very frustrating. Asurion not worth the trouble or money. Do not get this insurance. Save the premiums, Save the $200 deductable. If your phone breaks, get it repaired or just by another one.