ILDTeleservices
Ponte Vedra Beach,#2UPDATE Employee
Tue, May 04, 2010
Were glad that your issue was handled by contacting ILD. We strive to help everyone that contacts us with an issue and resolve the problem 100% of the time.
Credit adjustments made by ILD will appear on your phone bill within 1-2 billing cycles. ILD submits the credit to your local phone company within 7 days. Your local phone company must process the credit through their billing system with millions of other records, and then print and mail your statement. If the credit is received from ILD after they have closed the billing cycle, the credit is held for the following cycle. For example, if you were issued a credit on May 1 and your billing cycle ends on the 3rd of every month, then your local phone company may not have enough time to process the credit for your May statement. Therefore your credit will be held for the following billing cycle.
ILD Teleservices is a convenient and secure payment method designed for purchasing on the web or over the phone. Like a credit account, ILD provides the flexibility to buy without using your credit card. Hundreds of businesses offer Bill to Phone payment from ILD, giving you a way to pay by charging your phone bill. Plus, ILD also provides you with "purchase assurance" protection; like the protection provided by your bank and credit card companies. This means you are not responsible for unauthorized charges.
So, if you feel like you have been wrongly billed, please call ILD at (800) 953-7765 and well help you or you can get support by visiting our self help center at http://www.ildteleservices.com/support.html. You can also contact us via email at [email protected] .
Thank you,
Monica at ILD Teleservices