Plasterpros
davie,#2REBUTTAL Owner of company
Thu, July 26, 2012
50,000 pools have been completed by Atlantic marcite. Cynthia. Let's talk about your pool. You signed approvals stateing job was competed and you were happy. All the complaints are chemical issues and customers such as yourself that complained about stuff not to do with our company. Cynthia lives in a disgusting eviormemt with tree branches falling on your new pool surface. Dogs walking on the first step of the pool scratching the finish. We have pictures. Our attorney is handling this and Cynthia will be notified.
Cynthia
davie,#3Author of original report
Thu, July 26, 2012
All you have to do is google Atlantic Marcite to know that there are a multitude of problems with the company. Over 40 complaints with the BBB in 3 years? I'm not the only one that has had a problem. When I called another company to get a leak in my brand new pool fixed they told me that they come behind Atlantic Marcite all the time because of all of the problems. In fact, they expressed surprise that the manufacturer of the diamond brite was still selling product to Atlantic Marcite because they'd heard that the manufacturer had issued a do not sell to Atlantic due to warranty problems. Another local pool person told me of some subcontracting they'd done for Atlantic Marcite and how Atlantic ripped them off. Google them, talk to other local businesses in the same field and you'll find out that they have a well earned reputation of shoddy workmanship and bad business dealings.
Plasterpros
davie,#4REBUTTAL Owner of company
Thu, July 26, 2012
This lady is 100% incorrect. First of all she signed our contract and it states on it ELECTRICAL NOT INCLUDED, we were doing her a favor helping her with her time clock. 2nd of all we did give her a pool care instructions kit that she did sign explaining to her how to maintain a pool. Her accusations are completely false we would have been happy to help her with whatever she may need, no one from this company ever screamed at her.