atoolmom
islip,#2Author of original report
Mon, September 12, 2011
Several weeks after I filed this report, I received a response from Ripoff Report that Atlas was eager to resolve this matter. Apparently that is their idea of "resolved". I noticed that the other complaints against them all now claim that they have been resolved, too. I doubt that.
After two phone calls, I was told that someone would be at my house on Sept. 13th to look at my driveway. I called them today, the 12th, to confirm and to get a time frame of when they'd be here. I was told that they didn't have me in the book for tomorrow or any other day. They did have in their book that I had a problem with a hole in my driveway and said they could send someone over to "patch the hole". I told her that there were many holes and cracks and I did not want it "patched", since I paid $4,000 for the driveway and it would look worse than my old driveway.
She then agreed to reschedule for the 15th but insisted it had to be Lou, since Lou is the only one who takes care of problems. I told her that Lou was not welcome here, that I would not deal with him. She then said, okay, she'd send Gina. After I said okay to that, she warned me that I should know that Gina is Lou's daughter, so...
Bottom line, this has not been resolved yet and it's not looking very promising for the near future. Apparently they're as honest with you as they are with their customers. Do the other complainants even know that Atlas claims to have resolved their issues? I was unaware until I looked at the report myself. I was not notified that Atlas had claimed to have resolved this.
Atlas Asphalt
Deer Park,#3UPDATE Employee
Wed, August 17, 2011
We are sorry for your trouble. Please contact us at your earliest convenience at 631-242-5100 so we can resole this matter to your satisfaction.