- Report: #267853
Complaint Review: Atlas Communcations - Dish Network - Provo Utah
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Atlas Communcations - Dish Network
3520 N. University Dr, Suite #350 Provo, 84604 Utah, U.S.A.
Phone:
877-490-3474
Web:
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Atlas Communcations In Conjunction With Dish Network Lies at Door and Doesn't Honor Written Contracts Horrible Customer Service ripoff Provo Utah
*Consumer Suggestion: Victim as well
*Consumer Suggestion: Not Dish Network
*Author of original report: Atlas Communications is a vendor for Dish Network Service
*Consumer Comment: Class Action Suit Against Atlas
*Consumer Comment: Class Action Suit Against Atlas
*Consumer Comment: Again, the relationship.
*Consumer Comment: Atlas is out of Business!
On late July I was greeted by Jordon from Atlas Communications. He told me he was in the area and was offering Disk Network Service at a $20 a month discount for 10 months. In signing up, I would receive all the equipment for free and pay a $49.99 installation fee, which would be waived if I entered a 18 month contract. I was also told that I could send in a copy of my digital cable bill and recieve an additional $20 for a second 10 months. Seeing that the price was locked for 20 months I decided it was worth it. The installers showed later that week and I was off and running.
When I recieved my bill there was no discount credited. I called Dish Network and they explained that I must send in a rebate to get $20 off for 10 months. It would be credited 7-8 after submission. I explained that I was offered a discount and not a rebate. I explained that there was a difference and that I wanted the discount. They said that they could not honor what their vendor had said and to take it up with them. Dish also said I was not eligible for the second 10 month discount.
I called Atlas next. They told me the second discount did not exist and that I would have to submit a rebate. I told them that the contract did not stipulate a rebate and that I would not do so to get the discount. They told me that they would honor the discount if thats what the contract said. I was told to wait a week for them to get the rebate. Three weeks later they still did not have the contract. On 8-15-2007 I called them and finally they had the contract.
Lydia the phone rep informed that while the contract did not stipulate a rebate, I would have to submit one for the discount. She also said that the salesmen was not able to offer the second ten months. I asked for her manager, who refused to come to the phone. The manager told Lydia to tell me that it was the best they could do. I threatened legal action and asked to speak to Lydia's manager's manager. Lydia informed me that they were a small company and could give out that info.
All calls to Dish Network were left unreturned even after speaking with Mary in the executive offices.
Atlas knowing tells their sales people to cheat the customers. Offering deals they cannot honor. Rebates arent discounts. You pay taxes on rebates, not discounts. Discounts are applied day one and you dont have to wait. Atlas doesnt get this and neither does Dish Network. The contract says $20 of for 10 months. It makes no mention of any rebate. Atlas should give me $200 for the misrepresentation. This will also be to submit the rebate to recieve an additional 10 months.
I will be taking legal action against this sorry excuse for a company.
Jbuchta
Round Rock, Texas
U.S.A.
When I recieved my bill there was no discount credited. I called Dish Network and they explained that I must send in a rebate to get $20 off for 10 months. It would be credited 7-8 after submission. I explained that I was offered a discount and not a rebate. I explained that there was a difference and that I wanted the discount. They said that they could not honor what their vendor had said and to take it up with them. Dish also said I was not eligible for the second 10 month discount.
I called Atlas next. They told me the second discount did not exist and that I would have to submit a rebate. I told them that the contract did not stipulate a rebate and that I would not do so to get the discount. They told me that they would honor the discount if thats what the contract said. I was told to wait a week for them to get the rebate. Three weeks later they still did not have the contract. On 8-15-2007 I called them and finally they had the contract.
Lydia the phone rep informed that while the contract did not stipulate a rebate, I would have to submit one for the discount. She also said that the salesmen was not able to offer the second ten months. I asked for her manager, who refused to come to the phone. The manager told Lydia to tell me that it was the best they could do. I threatened legal action and asked to speak to Lydia's manager's manager. Lydia informed me that they were a small company and could give out that info.
All calls to Dish Network were left unreturned even after speaking with Mary in the executive offices.
Atlas knowing tells their sales people to cheat the customers. Offering deals they cannot honor. Rebates arent discounts. You pay taxes on rebates, not discounts. Discounts are applied day one and you dont have to wait. Atlas doesnt get this and neither does Dish Network. The contract says $20 of for 10 months. It makes no mention of any rebate. Atlas should give me $200 for the misrepresentation. This will also be to submit the rebate to recieve an additional 10 months.
I will be taking legal action against this sorry excuse for a company.
Jbuchta
Round Rock, Texas
U.S.A.
7 Updates & Rebuttals
Billy
Mainville,California,
U.S.A.
Atlas is out of Business!
#2Consumer Comment
Tue, October 30, 2007
Looks like things caught up to them. They just announced last week they will be going out of business. No real point in filing a lawsuit against them. They're in debt up to their eyeballs. Their owner has taken pretty much pissed away all their revenues in investment scams.
Mattfast1
Centennial,Colorado,
U.S.A.
Again, the relationship.
#3Consumer Comment
Sat, October 27, 2007
Do you know how many people actually sell Charlie Ergan's product (DISH Network)? There are thousands of independent retailers scattered across the country - most of which don't give two sh*ts about their customers once they get their commission checks from DISH. I've actually heard stories of independent installers leaving dishes hanging off the roof by the cables and never coming back - they made DISH Network's installers come actually DO the install. Obviously, it's not hard to get a license to sell DISH Network contracts, but they do still have to follow the company's guidelines, and maintain professionalism - otherwise it reflects poorly on DISH, because that's who people think they're dealing with. The best retailers to buy DISH Network products and services from are the national stores - Radio Shack, Fry's Microcenter, etc. These stores generally have great return policies, they send out DISH Network's own installers, and generally DO care about their customers, because they know what works by EXPERIENCE. If you don't want to go through them, you can call DISH directly as well, or even order on their website.
Mschulz
Lockhart,Texas,
U.S.A.
Class Action Suit Against Atlas
#4Consumer Comment
Tue, October 16, 2007
After filing many reports against Atlas with different entities and getting the "run around", we have decided to file a federal class action suit. A friend and I were discussing my personal experience with Atlas Communications and and I found out that she and her husband had been taken advantage of as well. It has been proven that Atlas Communications has turned many, many people over to collection agencies. I'm sure some are legitimate but I'm guessing the majority are victims of deceptive trade practices. In the next few weeks, my attorney will be contacting these individuals to join forces and file suit on Atlas Communications. I cannot leave any contact information within this message but we will be running a two week ad in various newspapers around the State of Texas. Please keep an eye out in the Austin American Statesman for information (approximately 2-3 weeks) regarding this suit. FYI... Just tonight on KEYE News, they ran a report on Atlas Communications. Several victims were interviewed but no solutions were offered within the report. It is very obvious that Atlas has negatively affected many people. As every day passes, more and more victims are added to the list. Let's help society out and stop these criminals.
Mschulz
Lockhart,Texas,
U.S.A.
Class Action Suit Against Atlas
#5Consumer Comment
Tue, October 16, 2007
After filing many reports against Atlas with different entities and getting the "run around", we have decided to file a federal class action suit. A friend and I were discussing my personal experience with Atlas Communications and and I found out that she and her husband had been taken advantage of as well. It has been proven that Atlas Communications has turned many, many people over to collection agencies. I'm sure some are legitimate but I'm guessing the majority are victims of deceptive trade practices. In the next few weeks, my attorney will be contacting these individuals to join forces and file suit on Atlas Communications. I cannot leave any contact information within this message but we will be running a two week ad in various newspapers around the State of Texas. Please keep an eye out in the Austin American Statesman for information (approximately 2-3 weeks) regarding this suit. FYI... Just tonight on KEYE News, they ran a report on Atlas Communications. Several victims were interviewed but no solutions were offered within the report. It is very obvious that Atlas has negatively affected many people. As every day passes, more and more victims are added to the list. Let's help society out and stop these criminals.
Jbuchta
Round Rock,Texas,
U.S.A.
Atlas Communications is a vendor for Dish Network Service
#6Author of original report
Thu, October 11, 2007
Just to clarify Atlas Communications seels Dish Network service contracts door-to-door. Therefore Dish Network has a relationship with these scum. Moreover, Dish Network could care less about fixing anything these people do. I have contacted them to let them know what was going on and they never attempted to fix the problem. Now I have an 18 month contract, which I will not renew. I will continue to let my community know of the scum at Dish Network and Atlas.
Mattfast1
Centennial,Colorado,
U.S.A.
Not Dish Network
#7Consumer Suggestion
Wed, October 10, 2007
Altas Communications has nothing to do with Dish Network, and vice versa. Dish Network is owned by Echostar Communications.
Mschulz
Lockhart,Texas,
U.S.A.
Victim as well
#8Consumer Suggestion
Sat, August 18, 2007
Jbuchta: Like you, My wife and I were scammed by Atlas Communications. Since our encounter, we have filed reports with: The Better Business Bureau in Utah, Texas Attorney General's Office, Federal Trade Commission and our own Rip Off Report. We have also: closed and reopened bank accounts, consulted with an attorney and contacted KEYE News in Austin. We received a response back from KEYE today that stated that they would run a report on Atlas Communications only if they received multiple complaints. For you, and everyone else that has fallen victim to this company, please notify KEYE. Although our encounter with Atlas is in the early stages, they are the only group that has responded to any correspondence. This company and their scam artists they call sales reps need to be stopped immediately before other unsuspecting people fall victim to their unethical sales and customer service tactics. Feel free to contact me at: (((ROR REDACTED))) CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
