- Report: #272035
Complaint Review: Atlas Communications Dish Network - Provo Utah
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Atlas Communications Dish Network
3520 N.University Ave. Suite #350 Provo, 84604 Utah, U.S.A.
Phone:
877-490-3474
Web:
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Atlas Communications Dish Network Installation nightmare - three times and still not done over a year ago. Drilled hole in new roof and refuses to come out and caulk it. Provo Utah
I switched to Dish Network because I thought I would save some money. The first installer came in and I made sure that he knew I had dogs that were not to be let out. The installer had me secure the dogs in different areas so he could do his job. All of a sudden, he left without saying anything and I noticed that the dogs had got out of my back yard. He had to have noticed because he closed the gate. He had left the box open and other wires and things left on the ground. Since then I had to have two other installers come out and fix what he started.
I have paid, more than I was told by the way, on time as agreed. A Hillsborough County Representative came out and said that they forgot to close the permit on my new roof and said that the person that drilled the whole didn't close or caulk the whole so I have a problem that needs to be attended to.
I called Dish Network and got the run around. I finally got switched over to their Damages Department. I left two messages and then finally called back and talked to someone live. Of course, he said that he talked to someone at the house which there isn't any one else here so I knew it wasn't good news. They said because it is over a year ago they didn't have to come out and fix it. I have sent an email to the top people that I can find to see if they can help me and of course, no response.
I am urging people to understand that this company doesn't care aobut anything else but getting your money. Their service and their customer service stinks and is overpriced. I am waiting for my contract to be up and in the meantime, calling my attorneys. I am grateful for my pre-paid legal service. I am also making a formal complaint to the State of Florida and Attorney General. If you feel these might help you, email me and I can forward you the information.
Sharebear1012
Tampa, Florida
U.S.A.
I have paid, more than I was told by the way, on time as agreed. A Hillsborough County Representative came out and said that they forgot to close the permit on my new roof and said that the person that drilled the whole didn't close or caulk the whole so I have a problem that needs to be attended to.
I called Dish Network and got the run around. I finally got switched over to their Damages Department. I left two messages and then finally called back and talked to someone live. Of course, he said that he talked to someone at the house which there isn't any one else here so I knew it wasn't good news. They said because it is over a year ago they didn't have to come out and fix it. I have sent an email to the top people that I can find to see if they can help me and of course, no response.
I am urging people to understand that this company doesn't care aobut anything else but getting your money. Their service and their customer service stinks and is overpriced. I am waiting for my contract to be up and in the meantime, calling my attorneys. I am grateful for my pre-paid legal service. I am also making a formal complaint to the State of Florida and Attorney General. If you feel these might help you, email me and I can forward you the information.
Sharebear1012
Tampa, Florida
U.S.A.
2 Updates & Rebuttals
Mattfast1
Centennial,Colorado,
U.S.A.
Atlas's issue
#2UPDATE Employee
Thu, November 15, 2007
Atlas Communications gets so many complaints, it's not even funny (which would be why they're going out of business, I suppose). Unfortunately, if you do have a third party installer coming out to install your Dish Network system, it really is their fault, not Dish Network's. Dish is willing to send one of their own technicians out, but as you said, it does cost more to have them come out and fix the mess another installer left behind. I can't even figure out why they would have drilled a hole in your roof in the first place.
Rustydababe
Provo,Utah,
U.S.A.
Haven't Paid!
#3UPDATE EX-employee responds
Fri, November 02, 2007
I used to work for Atlas Communications as a technician and it was bad from day one. They hooked me in with a incentive system that promised a lot of money for a certain number of installs within a certain period of time. Once I quit the job it took me three weeks to track down my money and finally I got it however; all of the other technicians' checks have bounced and we are thinking about suing them. It was about $5000 worth and I kinda need it for college... I heard rumors about the owners getting sued for 17 mil the previous summer and I blew it off because the first few checks were good. Now I really need the money but oh well they're going out of business how convienient for them... It really was a sorry excuse for a company...
