Complaint Review: Atlas Floors Carpet One - San Antonio Texas

If you are ever in the market for new floors in San Antonio, Texas make sure that you stay clear of Atlas Floors, Carpet One. This family business, whose advertising slogan is, "Making rooms beautiful since 1948" actually does one of the worst flooring jobs that I have ever seen. What's worse is that they don't care.

To help you understand the entire situation you should know that I was a single father of one child and my fiance was a single mother of two and we were both about to move into our first home. As you can imagine we were elated over both the wedding and our home. What we were not elated about however, was the condition of the floors in the home we purchased. The floors had two different kinds of linoleum and three different color carpets and all of it was in bad shape. It seemed only natural to replace the flooring and upgrade it to something that would add beauty and value to our new home.

You would think that we would have gone about searching for companies on the internet, diligently researching facts about each choice in San Antonio. After all, there are considerable amounts of "big name" flooring companies in San Antonio. Instead it was a choice that we made almost on instinct, a family owned business with people native to our town, that's who we wanted to use. Besides, we never heard anything bad about them, then again, we never heard anything good either.

It was our first meeting at Atlas Floors, Carpet One that sticks out so clearly now. Upon arriving at the showroom we were greeted by a salesman who informed us that his job was salesman, designer and project manager and he would be with us from start to finish "to ensure it's done right". We related our entire situation from single parents to newlyweds to new homeowners to our first big home project. We stressed that the reason we chose Atlas Floors was because while we knew it would cost us more, we were most concerned with quality, both in product and in craftsmanship. Our salesman agreed and we set a date for him to come and see the homes layout and interior so he could make his recommendations.

The following weekend my fiance and I arrived back at the store to see what the recommendations were. We were offered a wide range of products and colors and given some choice as to accents that could be used to give the home a better feel. The project manager told us how he arrived at his recommendations and showed us sketches of how he thought the house might be layed out. We took samples of wood and tile back to the house and made our decisions. The only thing to do was close on our house and wait for the project to start.

Because we were remodeling the home changing the color scheme seemed like a necessity. We would not be able to move into the house until after the flooring project was completed so we decided to spend the two days we owned the home before the project started repainting the entire homes interior. Married for only a week and still two weeks away from moving into our first home we called all of our friends and had a painting party like you have never seen. To our surprise, despite the amount of help we had the house did not get entirely finished. We knew we would have to spend most of our evenings finishing the painting once the contractors had left our home for the day.

The first day of our project came and I called in late to work so I could come out to our new home and meet the people working on our floors. To my dismay I found the project manager sitting outside my home waiting on the tileing contractors. He told me that he was tired of these guys being late which I took to mean that they had a history of being late to projects. I reassured myself that although consistent tardiness is not a desirable trait in someone who works in my home that they must have been very good or the tardiness would not be tolerated by the project manager.

Like a s****..