Jason
Oakville,#2UPDATE Employee
Mon, December 15, 2008
I can completely understand the customers frustration. Their relocation as it did not go 100% perfect and Atlas/Jays will be the first to admit this. In most cases I would simply speak with the customer and ensure that they feel that they have been treated fairly if errors occur. Unfortunately the customer never gave me that opportunity. We have since resolved the issue and the customer have issued apologies to everyone involved. Atlas Canada and Jay's Moving pride ourselves on providing quality service, but same as all things in life you can plan all that you can and something still does not go perfect. In these cases we do our best to ensure that the customer is treated fairly for the circumstances. I wish this customer the very best and hope that they enjoy their new home. Jason Hounsell Director - Atlas Canada
Jason
Oakville,#3UPDATE Employee
Mon, December 15, 2008
I can completely understand the customers frustration. Their relocation as it did not go 100% perfect and Atlas/Jays will be the first to admit this. In most cases I would simply speak with the customer and ensure that they feel that they have been treated fairly if errors occur. Unfortunately the customer never gave me that opportunity. We have since resolved the issue and the customer have issued apologies to everyone involved. Atlas Canada and Jay's Moving pride ourselves on providing quality service, but same as all things in life you can plan all that you can and something still does not go perfect. In these cases we do our best to ensure that the customer is treated fairly for the circumstances. I wish this customer the very best and hope that they enjoy their new home. Jason Hounsell Director - Atlas Canada
Jason
Oakville,#4UPDATE Employee
Mon, December 15, 2008
I can completely understand the customers frustration. Their relocation as it did not go 100% perfect and Atlas/Jays will be the first to admit this. In most cases I would simply speak with the customer and ensure that they feel that they have been treated fairly if errors occur. Unfortunately the customer never gave me that opportunity. We have since resolved the issue and the customer have issued apologies to everyone involved. Atlas Canada and Jay's Moving pride ourselves on providing quality service, but same as all things in life you can plan all that you can and something still does not go perfect. In these cases we do our best to ensure that the customer is treated fairly for the circumstances. I wish this customer the very best and hope that they enjoy their new home. Jason Hounsell Director - Atlas Canada
Anonymous
Sherwood Park,#5Author of original report
Sat, December 13, 2008
I am the author of the original report. Atlas Van Lines has settled all customer service issues and missing boxes fairly. We are satisfied with the claim settlement and consider everything resolved.