- Report: #842457
Complaint Review: ATLASDOORREPAIR.COM - PLAINFIELD Illinois
Reported By:
AAF -
ORLANDO, Florida, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
ATLASDOORREPAIR.COM
23900 W Industrial Dr S # 1 PLAINFIELD, 60585 Illinois, United States of America
Phone:
877-795-3667
Web:
ATLASDOORREPAIR.COM
Categories:
Business Rating:
(0)
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ATLASDOORREPAIR.COM ATLAS DOOR REPAIR MISLEADING, INCOMPETENT, RIP OFF, SCAM PLAINFIELD, Illinois
We called Atlas Door Repair for a commercial repair on our front doors. The tech (who also happens to be the Regional Manager) was misleading on the "service charge" - on our phone call, he provided a dollar amount to provide a quote, but when he arrived he said "sometimes you have to work on it to figure it out". We were taken aback, but decided to go ahead and try this company as I needed to get the repair done.
The tech stated it would be a 1 hour charge to complete the door motor install. Then, he said he needed to "troubleshoot" the motor issue (why give us a firm time frame when you don't actually know how long it will be???). Four hours later, he claims the job is complete. The door was working, so we believed him. Later, we found out he not only left the SAME motor in the door, but he just replaced some hardware AND installed it incorrectly! The door motor failed again with a week. On top of this, he billed us $500.00 for the job. When we called him back, he said he would need to charge us another "trip charge" to come back and troubleshoot the same job.
They did NOT offer a 1 year warranty on services or repairs.
We called another door company to fix the door the second time, and they had the job complete in 1 hour with no issues.
Stay away from this company at all costs or it will cost you! DO NOT CALL OR WASTE YOUR TIME & MONEY!
The tech stated it would be a 1 hour charge to complete the door motor install. Then, he said he needed to "troubleshoot" the motor issue (why give us a firm time frame when you don't actually know how long it will be???). Four hours later, he claims the job is complete. The door was working, so we believed him. Later, we found out he not only left the SAME motor in the door, but he just replaced some hardware AND installed it incorrectly! The door motor failed again with a week. On top of this, he billed us $500.00 for the job. When we called him back, he said he would need to charge us another "trip charge" to come back and troubleshoot the same job.
They did NOT offer a 1 year warranty on services or repairs.
We called another door company to fix the door the second time, and they had the job complete in 1 hour with no issues.
Stay away from this company at all costs or it will cost you! DO NOT CALL OR WASTE YOUR TIME & MONEY!
3 Updates & Rebuttals
Trey Leonard
Lakeland,Florida,
United States of America
No Way
#2Consumer Comment
Tue, March 20, 2012
I own a small business in the exact same town and use Atlas Door Repair constantly. I would never choose another company. I am always amazed when a customer or client of a company puts worth untrue details to try to discourage others from using a business. From the first time that Atlas came to my business, right up until December of last year, I have never gotten anything but the best in service and price. I have been using them for over five years. I cannot even conceive of Atlas Door Repair doing what the previous reviewer put forward.
anonymous
plainfield,Illinois,
United States of America
Report filed fraudulently and surreptitiously, Customer doesnt exist
#3REBUTTAL Owner of company
Mon, March 12, 2012
Atlas Door repair.com remains committed to providing quality service to its customers. Our accounting department has researched the claims and accusations intensely and have determined that this report is fictitious and filed fraudulently and surreptitiously as a cyber attack on Atlas door repairs.coms SEO ranking with no basis of an actual customer transaction nor record of any complaint or request for a call back.
In addition, If the customer had actually existed in a scenario as described in the report he or she would simply be entitled to a refund for services under our customer satisfaction policies.
anonymous
plainfield,Illinois,
United States of America
Great customer service & 30 day parts and labor warranty....
#4REBUTTAL Owner of company
Sat, March 10, 2012
I am always a little skeptical of anonymous complaints about anything especially my company. My first reaction in beginning to read this is how can I help this person. After reading some more, theres just a little too much
fabrication in the storyline for me to believe this actually even happened. I even scanned our jobs in the state of Florida looking for this job and found no record of any thing that is remotely close to this description. I can only assume at this point , if this were real what the author is doing is a horrible job of describing what would be called troubleshooting in the "sometimes you have to work on it to figure it out part of the description. The author goes on to talk about
a the door motor install. As if we were there already on a previous trip and are returning to install a motor,whic theres no mention of. This report is absolutely crazy,makes no sense whatsoever and anyone who has used our services in the last 25 years know we value our reputation and always warranty our work for at least 30 days.If you were our customer & genuinely dissatisfied with our service you could have just called the office and speak directly to me. Thank you 877.391.3667
Don King
Vice President
Atlas Door
Repair.com
