- Report: #41561
Complaint Review: AT&T Platinum Universal Card - Jacksonville Florida
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Author Not Confirmed
Why?
AT&T Platinum Universal Card
P.O. Box 44271 Jacksonville, 32231-4271 Florida, U.S.A.
Phone:
800-581 9172
Web:
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AT&T Platinum Universal Card ripoff mistreated and ripped off Jacksonville Florida
Julie A. Garry
Vice President and Business Manager
Subject: AT&T Platinum Universal Card
I made a balance transfer thru the 4.9% offer that I got from (J. Garry, AT&T Vice President) last December 31,2002. 2 weeks later I got a letter from (S. Larson of Customer Service) stating that the offer has expired (December 20, 2002) before I made the checks and that the balance transfers has still been transferred but are now on a higher rate of 13%. (How could this happen?) Now the balance is at a higher rate than it was before. I called (C. Turner, Manager of Customer Service) about the whole transaction but she would and could not help and said it's my fault and nothing I could do (what a poor excuse for a customer service manager).
The whole idea was to transfer a higher rate balance to a lower one. But AT&T has a way to screw people up. (I got SCAMED)
I wonder what will you do, if it was done to you.
As a long time customer of AT&T, I still can't believe this. I really got the Planinum service.
Paul
Milpitas, California
U.S.A.
Vice President and Business Manager
Subject: AT&T Platinum Universal Card
I made a balance transfer thru the 4.9% offer that I got from (J. Garry, AT&T Vice President) last December 31,2002. 2 weeks later I got a letter from (S. Larson of Customer Service) stating that the offer has expired (December 20, 2002) before I made the checks and that the balance transfers has still been transferred but are now on a higher rate of 13%. (How could this happen?) Now the balance is at a higher rate than it was before. I called (C. Turner, Manager of Customer Service) about the whole transaction but she would and could not help and said it's my fault and nothing I could do (what a poor excuse for a customer service manager).
The whole idea was to transfer a higher rate balance to a lower one. But AT&T has a way to screw people up. (I got SCAMED)
I wonder what will you do, if it was done to you.
As a long time customer of AT&T, I still can't believe this. I really got the Planinum service.
Paul
Milpitas, California
U.S.A.
