- Report: #641268
Complaint Review: AT&T - Internet Internet
Reported By:
Atul -
San Jose, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
AT&T
Internet, 95112 Internet, United States of America
Phone:
18003310500
Web:
www.att.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
AT&T AT&T Cellular Service - Forcing me to take DataplanThursday, September 16, 2010 2:50 PM, Internet
AT&T has pushed me onto this mandatory internet data plan for 25 dollars per month even though I do not want to use internet.
I am trying to reach AT&T numerous times for the past 2 days over removal of this dataplan feature. Everytime I am asked to hold for over 30 minutes sayig their managers are busy, and later on told that they will call me.
The last time I spoke with them the customer support representative was very rude with me and talked non business language with me. He said I should go buy a go-phone from Walgreens and get rid of this feature.
Name of the representative spoken to: Will Diaz
He did not give me his ID saying it was for internal purpose and never let me talk to his supervisor/manager saying I would still get the same answer and I can consider that as a legal answer from AT&T.
I would want to get off the contract and go for any other service but not AT&T.
-----
Spoke to one more representative - Jose Ando (did not reveal his ID)
