- Report: #1279164
Complaint Review: AT&T - Nationwide
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Author Not Confirmed
Why?
AT&T
Nationwide, USA
Phone:
800-288-2020
Web:
att.com
Categories:
Business Rating:
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AT&T Deceptive and misleading practices Nationwide
U-verse related: AT&T claimed we had FTTN (fiber to the node {residence}) knowing their fiber ended at the VRAD (formerly FTTC {fiber to the curb}). The apartments we live in are over 50 years old, AT&T has not replaced the copper wiring from the VRAD to the apatments. We had many problems for 5 years, 2010-2015: pixelation, picture freezing, extremely slow internet. The infrastructure needs repair including the VRAD's and wiring. After over 30 visits by AT&T u-verse premises technicians, linemen, maintenance personnel and managers, we were advised to switch providers. We switched to Time Warner Cable; shame on you AT&T.
Wireless service: dropped calls, calls not getting through, reception and transmission problems all due to poor coverage. My wife and I have been through 26 phones in 5 years. They agreed to let us out of the contract today 1/9/2016, but require that we return all devices (2 phones and tablet). AT&T does not care about the customer and will continue to deceive others with ads stating they have the fewest dropped calls and has the nation’s most reliable 4G LTE network, covering more than 308 million people with the nation’s strongest 4G LTE signal. - See more at: http://about.att.com/news/wireless-network.html#sthash.pzIxAH41.dpuf. What AT&T does not say is that the coverage is best in metropolitan areas, but not so good in rural areas.
Last month (Dec 2015) their network engineers finally admitted (information conveyed by one of the warranty representatives) we live in a poor coverage area with no immediate resolve planned. I am certain AT&T had prior knowledge that this was a poor coverage area long before Dec 2015, however, they repeatedly encouraged us to get newer devices and try using a microcell (boosts signals at home, but not elsewhere). The Inland Empire is a poor coverage area for AT&T. In most areas within the IE, Verizon or T-Mobile's coverage is better.
