Complaint Review: Audio Express EL Paso TX 5850 N.Mesa - EL Paso Texas

Dont feel too bad, you are not the only one to be ripped off by this company. First off I am an ex-employee. My story is of employment. I was working at the one on Montana for about 3 months. I was not so good at alarm installs, so management sent me to the Lee Trevino to work under their best installer. About a month and a half into it I got very ill. I had a heart condition called pericarditis. For a 23 yr old with no history of heavy drug use, I got scared. I talked to management and he told me to fill out a resignation paper with the comments that I could return after a doctor had cleared me. This illness was very serious and took about 3 months to get healthy enough to go back to work. The doctor cleared me and I went back to show the area manager. He tells me that he already hired someone else and he didnt need me. I told him that was not the deal we agreed to on my resignation form. Well my stupid self did not get a copy of the form and had no proof that he had said that. I was naive and trusted the guy. Boy was I wrong!! Friends advised me to get a lawyer, but would not have mattered. I had no proof and no witnesses. Thats my story. To get back to you....this particular company, to me, is one of the biggest scams in this area. Home of the 1$ install, my foot!! These guys buy there stuff for three times less than what they sale it for. Most of their installers are shoty at best. The salesmen try to get you every which way so they can make a better commission. When they mess something up the whole company and all the employees try to cover it up. Sir, you are not alone. There are a lot of people that have been worked over by this company and there will be plenty more.

This is something that is very sad to say, but consumer need to know. The credit union or bank gives a provisional credit in other words a temporary credit. So what happens is they give you the money and wait for the merchant to give a response. All the merchant has to do is to say will not pay for what ever reason, and thats it. The Credit Union takes the money back and tells just go sue them. Thanks VISA Guidelines!!! Unless someone steals the credit card, then theres no problem. Which is stupid because the only time you get taken care of is when someone steals a credit card is sad. I think the reason for the relaxed policies is that where do you think they get there money from, Businesses! Did you know that a merchant pays 3% percent of a transaction every time we use our credit card. Thats why laws need to be updated just like this update. But when money and power corrupt the laws it makes me wonder will people stand up and take a stand! John.

To the good man from Kentucky, great question thank you. The Airbag sensor was not on before I took it there, and has never been on since I bought the truck three years ago. And yes even after the new wiring harness was put in. The fact is that if a vehicle had a wiring issue they should have first inform me, then tell me to have fix, then bring the vehicle back to continue installation, this is the way it should be done. This is the way it has to be done! for legal issues that may arise! There response is: we have people that buy stereos that cost three times the amount of the car, so we don't care about the condition of the car. That is the best cop-out in the world thus the Ripoff Report. Also I did go back to the dealership and get a letter stating that they were responsible for the damage. This was a quote from the letter from the dealership. Our technician noted that there were a number of non-GM wires running underneath the seat which would have required the removal of the seat to install. In there closing they put: I hope this sheds some light on the situation Richard Miles/Fixed operation Director 915-544-4321 What happened is they ripped the wires out of the seat that control the air bag, they installed the satellite under neath the seat! So they 100% had to remove the seat to install the new wires! They also could have made a policy that states will not do work on vehicles that have prior service done, to avoid Law suits, for prior workmanship done by other shops? I do agree with you that I should have inspected the vehicle more before leaving, but after four hours I was tired of being there, and was ready to go. Any ways the damage was done. I specifically asked them what to do, and what not to do, So not to do what I asked them to do is a trust issue that would have not made any difference Knowing right then or on the way home. Because I just don't trust some one who doesn't follow my orders! specially very clear and specific ones! If someone spits in your food, can they make it up to, do really trust them to replace your meal, I didn't think so. And the big part that is you God Given Right! And legal right by Law as well. DTP Consumers Protection Act number #23. And to answer your question what about signing the credit card receipt: I had to sign before the work was done, because you have to pay for the equipment and then install it, I guess if someone goes in and has a two thousand dollars stereo put in there car, and then doesn't have the money to pay when they finish the install, well that creates some very big problems! Thank you for your comments, and all this helps me to become a more educated and cautious consumer! I hope I have answered all your questions. John.

Maybe they are the ones who messed up your wiring while installing the parts. Maybe you did it , when you installed parts before going there. A they said , you said thing. What I do find strange, is that you claim you did not notice that the tweeters and satellite antenna had been installed in the wrong places, until after you left the stereo shop and after you left the car dealership. The norm would have been for them to show, and for you to inspect, their work before you paid the bill and left their shop. You seem to throw that in to embellish your story that they are at fault concerning the air bag light. Writing, that they put the parts in the wrong place would seem to get most people to think that they caused the sensor to go off. It seems that if the car dealership repaired the wiring, that the dealership would also have been able to supply you with a letter stating what and how the damage was caused. If it was caused from the stereo shops work or from something else. If you can show that they were the ones who caused the damage, you should be able to take them to small claims and recover the money.