- Report: #1344192
Complaint Review: Ava's Flowers - Mahwah New Jersey
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Author Not Confirmed
Why?
Ava's Flowers
300 Corporate Drive Mahwah, 07470 New Jersey, USA
Phone:
877-638-3303
Web:
http://www.avasflowers.com
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Ava's Flowers Matt Neuenhaus CEO # Carmen R Manager # Juan Customer Service Deceptive advertising, asks for authorization by email you refuse and do it anyway, they ship wilted flowers Mahwah New Jersey
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Ava's Flowers advertised same day delivery if called in by noon on a Sunday. Thats was done at 11:00am. the flowers never came after checking several times o Ava's so called tracking system. I wrote an email to Ava's (following protocol) telling them to cancel the order. I received an email the next day from Carmen R the Manager asking for authorization to delivery a day later . I responded immediately and explained it was for a special event and its over, telling them to credit my Credit Card. That email communication was done at 9:00am At 3:30 the flowers were deliverd unauthorized and the flowers were wilted and dead.
I called customers service where they put me on hold as I wanted a supervisior, got a supervisior (doubt it) they faked that as well. and proceeded to keep me on hold for over an hour and then disconnected me.
