- Report: #1203056
Complaint Review: Avast - Internet
Reported By:
Tired of software blackmail -
Colorado,
Submitted:
Updated:
-
Author Confirmed
Why?
Avast
Internet, USA
Phone:
1-866-951-7679
Web:
https://www.avast.com/en-us/index
Categories:
Business Rating:
(0)
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Avast Digital River Support scam/probable software sabotage Internet
Upon renewal, after processing payment, Avast stopped working. No confirmation from the interface, it just froze. I immediatly contacted their phone support.
Tech #1 "what you need is an email I wil send."
As I entered my email I find a confirmation email giving me my license and activation links that was not there before. I asked "Can I just use the email I just found?"
His reply and the beginings of my suspicions "No it won't work because it has to be done this way."
Why wouldn't the activation email work? Seemes like I just missed an email.
So I yielded and complied using the email he sent.
His instructions were simple, save file, then open or double click file. Google mail, which many people use, opened it in Google Doc. Not something I am familar with but one would think a tech would be.The opened file just sat there and looked very much like a read me file.
I asked, "What do I do with this." He made no further effort to resolve the issue and immediately said " It's your computer, I will have to transfer you to tier two tech support. We can't possibly know everything that is in your computer that is blocking our program."
I said "Fine get me to someone who can fix this!" Then he mentioned the charge for tier two support.
Needless to say his lack off effort and training was evident but I felt this was a deliberate scripted event.
After stating how displeased I felt and that this seemed like a scam; I hung up.
Called back:
Tech #2 "what you need is an email I wil send."
I explained I already tried this with a previous tech and asked, "Can you tell me what to do with the file?"
She seemed nice, willing to help and put me on hold. I was given to a survey which garnered the lowest ratings I could give and the call ended by its self.
Called back:
Tech #3
I explained I got an email and I just don't know what or how to deal with it. I also stated this is not something that should need tier 2 pay support. His replies were exactly the same; your computer, can't know whats on it, tier 2 pay support only way to fix.
I have requested a refund the same day I renewed the product and made this post.
