- Report: #15492
Complaint Review: Avenue23.com/Luxury99.com - Glendale Arizona
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Author Not Confirmed
Why?
Avenue23.com/Luxury99.com
5240 W. Diana Avenue Glendale, 85302 Arizona, U.S.A.
Phone:
866/410-1825
Web:
N/A
Categories:
Business Rating:
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Avenue23.com AKA Luxury99.com Don't Keep Promises!! Ripoff online jewlery scam
In October 2001, I purchased a Seiko watch from Avenue23.com and was promptly sent the incorrect watch. I emailed them immediately and was instructed to return it so that the correct one could be mailed to me and I would be reimbursed for the shipping. Well, it is now March 2002 and I have yet to be reimbursed for the shipping costs of an item erroneously sent to me!!!!!!!!! I have sent several emails, which go ignored and each time I call, I get voice mail. Avenue23.com now goes by the name Luxury99.com. Don't be fooled!!!!!!!!! They make promises that they have no intention on keeping. NEVER AGAIN.
1 Updates & Rebuttals
Dennis
Phoenix,Arizona,
Luxury99.com Answers All Emails Our Live Chat HAS Been Available
#2UPDATE Employee
Thu, May 09, 2002
Our company may be hard to reach on the phone because of our high call volume however our live chat service has 5 operators and we have a 98% up time during normal business hours. Emails are answered within 24 hours tops and if you say we did not respond then YOU did not send!
