Gwaters
Overland Park,#2UPDATE EX-employee responds
Wed, August 15, 2007
If you never started your Trip (i.e. you never got a boarding pass and checked in for the first flight of your Trip) then the only coverage you would have in effect is Pre-Departure Trip Cancellation coverage. If you are wanting to file a claim for the cancellation for your Trip under the AVOK for Apple Vacations, then you're blaming the wrong company. Trip Mate does not even handle Trip Cancellation claims for the AVOK plan. Trip Mate does handle Travel Delay claims. If you were wanting to be reimbursed for hotel & meal expenses you incurred from staying at the Chicago airport, then that would fall under Travel Delay - which only goes in effect if you actually start your Trip (board the first flight of your Trip). I know it sounds unethical and inhumane, but it's legal and legitimate according to the plan that you agreed to abide by when you purchased it. This is coming from an ex-employee who left on "angry" terms with Trip Mate.