Complaint Review: B & H Foto & Electronics Corp. - New York New York

I finally got so fedup I just had to file a credit card chargeback. For whatever reason I finally got contacted by someone at B&H who took care of this... a little too late. Ended up costing them 2x the amount of the entire order.

Next time Henry Posner you should do a better job. I could have been a happy customer if you had made a little more effort in correcting your shipping error. I know the situation was unique since I reside in Ecuador... but still. You did your job horribly. I will not purchase things from B&H Photo again, because I know you are just about yourself. A true Win/Lose thinker who DO NOT stand behind not even their own mistakes.

It is just so rediculous that a multi million dollar business decides that this is how they are going to resolve problems that they have created by shipping the incorrect part. Now that I know your policy, I just cannot take that kind of risk on any other shipment.

So anyone reading this dealing with this clown Henry Posner... just call Visa/MC and report the charge directly. They think they can dictate how things are... well... HOW DID IT WORK OUT FOR YOU THIS TIME???? HENRY???

 Purchased advertised equipment at a fixed price, was shipped a complete inaccurate product with an active inventory property code of a rental company. B&H resolution was "our mistake, we no longer have the used 9+ condition item in stock but can ship a new in box item at 10% off.” Soooo, where’s my order? Who’s product do I have? This puts the original sale $500 over the listed price and in possession of a product owned by someone else according to their inventory Maybe they should change their name to B&S?? If that ain’t Bait and Switch, I don’t know what is??

Here are the words from Henry Posner last email to me:

Web No: 1053482126 Thank you for your order and this feedback. We regret your dissatisfaction. I see you??ve already discussed this with our customer service team. If I understand the issue, you ordered a MIFMM00001 = Microsoft Surface Pro Type Cover (Black) but received a Microsoft Surface Pro Signature Type Cover (Platinum).

Even though the latter item is more expensive we offered a $20.00 refund or the opportunity to return the item you received for a refund. We are prepared to issue the refund as soon as we receive the returned product you received. We are equally prepared to exchange the item you received for the item you ordered provided the exchange is shipped to an address within the USA. -- regards, Henry Posner Director of Corporate Communications B&H Photo-Video, and Pro-Audio

Still waiting on the $20 credit that you promised me. Looks like you have several discrimination lawsuits filed against you. I will leave my comments on there as well. See if I can get the SEO for these other pages ranking higher.

I will not tolerate a place like this saying one thing and doing another. I guess you enjoy a reputation of cheating and stealing from people. Basically just dishonest unethical worthless rats.

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You offered me a $20 credit to keep the item you sent by mistake. Shall I post all of your responses in here so they can see that this is not the truth that you sent me when I made the request. At this point I am still waiting for the $20. You are a cheater HENRY POSNER. Just a scammer a cheater and I hope my reviews make an impact on you this year. I will continue until you process the credit that you offered me. Remember, EVERY reply to this ripoff report only ranks it higher in SEO.

Thank you for responding even though you won't process the $20 and resolve the open complaint. Proving to me that you are in fact enjoying treating me like this for whatever reason. I know I was rude but honestly dude, you deserve it. Your incompetent and sent me the incorrect part. What else can I say. You are completely closed minded to people in circumstances outside of the United States, which is what makes me feel more and more that you clearly are run by nationalists. You don't care about me, why do you even reply to my report??? Just so you can keep up with you FAKE BS?

Re B&H 1053482126

We regret this cutomer's dissatisfacction. When the customer advised he'd received the wrong (and higher-priced) item, we offered two remedies:

• Buy another of the item he wanted, return the item he received and we will issue a refund, or
• Return the item he received as a return-for-exchange and we will ship the ordered item.

The customer has declined both options. These offeres remain open.

--

Henry Posner

B&H Photo-Video