Mona
Mesa,#2Author of original report
Fri, July 11, 2008
Okay, folks, I'd just like to follow-up with the outrageous situation I had occur above. Countrywide themselves found out about all this and let the agent go who had acted so nefariously. Apparently the agent has done other nasty things and Countrywide is wondering if they will actually have to pursue criminal charges. I was contacted by the VP of District Sales, who was VERY nice, who patiently listened to the whole story, and who then expressed her regrets and apologies at this event. She made it clear that CountryWide really was upset that my escrow had been tapped and the agent had been able to do what she did. I truly felt the contact with this individual was genuine and sincere and it completely wiped away my irritation. Countrywide assured me it was not their policy for the agent to be able to access my escrow account and in fact they have modified their policies so this sort of thing can't happen again. I really felt listened to and I have to say I am delighted to once again feel good about Countrywide. I actually even got a card in the mail today from the VP once again apologizing for the hassle I had to go through, and earnestly suggesting I contact her again if I need to. So, I feel CountryWide has been completely vindicated. Previous to this I had been really happy with their customer service, and am definitely feeling that way again. I feel that they have shown they value the little person, in this case, me! However, I still think folks should shy away from Balboa Insurance.
Mona
Mesa,#3Author of original report
Fri, July 11, 2008
Okay, folks, I'd just like to follow-up with the outrageous situation I had occur above. Countrywide themselves found out about all this and let the agent go who had acted so nefariously. Apparently the agent has done other nasty things and Countrywide is wondering if they will actually have to pursue criminal charges. I was contacted by the VP of District Sales, who was VERY nice, who patiently listened to the whole story, and who then expressed her regrets and apologies at this event. She made it clear that CountryWide really was upset that my escrow had been tapped and the agent had been able to do what she did. I truly felt the contact with this individual was genuine and sincere and it completely wiped away my irritation. Countrywide assured me it was not their policy for the agent to be able to access my escrow account and in fact they have modified their policies so this sort of thing can't happen again. I really felt listened to and I have to say I am delighted to once again feel good about Countrywide. I actually even got a card in the mail today from the VP once again apologizing for the hassle I had to go through, and earnestly suggesting I contact her again if I need to. So, I feel CountryWide has been completely vindicated. Previous to this I had been really happy with their customer service, and am definitely feeling that way again. I feel that they have shown they value the little person, in this case, me! However, I still think folks should shy away from Balboa Insurance. Mona Mesa, AZ