- Report: #751253
Complaint Review: Bank of America - Lake Arrowhead California
Reported By:
Margaret -
Lake Arrowhead, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Bank of America
28200 Hwy 189 Lake Arrowhead, Ca Lake Arrowhead, 92352 California, United States of America
Phone:
909 336-6634
Web:
www.bankofamerica.com
Categories:
Business Rating:
(0)
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Bank of America Bank of America stole money from me and refused to give it back. Lake Arrowhead, California
This is my last hope of trying to get my money back. I had closed my retail business and sold off my merchandise to another merchant in the shopping area I worked. She paid me $4500.00 cash for the merchandise. I added to it an additional $500.00 cash from a different merchant, and on Dec. 5 2009 I made the deposit of $5000.00 into Bank of America in Lake Arrowhead, Ca.
I was given a very ink faded receipt and left...the receipt later being tossed by mistake because I couldn't read it anyway and daily regret this grave error.
We had a predicted heavy snow on the 7th of Dec, and that was why it was important for me to have money in the bank on the 5th to cover my bills, as I knew I'd be snowed in for a while. It wasn't until the Jan statement I noticed the money never made it into my account, which I couldn't believe as I've never had a problem with BofA in all the years I've been banking with them, that I knew of.
I approached the bank's manager, Greg H. about it. He told me he was newly hired and that the majority of the staff had been let go in Dec. including the manager, and he could do nothing for me without the receipt.
I asked him if he would go through the deposits for that day and he said no....the money was taken down the hill and they handle it separate there. He said he would look into it. After not hearing from Greg, I called a week later and he said they had no record of a $5000.00 deposit. I said there must be some way to see if a $5000.00 deposit was taken in that day, after all it's a small town and few people make deposits like that. He said he looked into it and his records showed no $5000.00 deposit had been made that day. I even asked him if I could review the bank video for Dec. 5th and that would prove I was in there. He told me the camera was on a loop, only kept 24 hours.
He treated me like I was making up the story to steal money from him. I told him, "the fact that all the staff was fired for incompetence should tell you maybe I am telling the truth". He told me I had no evidence they were fired for incompetence. I later came to learn most almost everyone up has had serious issues with this bank with either missing money....or money suddenly showing up in their accounts. I called two numbers Greg gave me to talk to and each spent a matter of 20 seconds on their computer telling me, "our records don't show that money going into your account".
Greg has never followed up or called me with any concern on this matter.
I have learned the valuable lesson about retaining all receipts, but this is insane that they can steal money this way and I have no recourse. They have since gotten in a machine you swipe your BofA card to make a deposit to make sure it goes into the right account....but a little too late for me.
If someone can give me any advice I would appreciate it.
I was given a very ink faded receipt and left...the receipt later being tossed by mistake because I couldn't read it anyway and daily regret this grave error.
We had a predicted heavy snow on the 7th of Dec, and that was why it was important for me to have money in the bank on the 5th to cover my bills, as I knew I'd be snowed in for a while. It wasn't until the Jan statement I noticed the money never made it into my account, which I couldn't believe as I've never had a problem with BofA in all the years I've been banking with them, that I knew of.
I approached the bank's manager, Greg H. about it. He told me he was newly hired and that the majority of the staff had been let go in Dec. including the manager, and he could do nothing for me without the receipt.
I asked him if he would go through the deposits for that day and he said no....the money was taken down the hill and they handle it separate there. He said he would look into it. After not hearing from Greg, I called a week later and he said they had no record of a $5000.00 deposit. I said there must be some way to see if a $5000.00 deposit was taken in that day, after all it's a small town and few people make deposits like that. He said he looked into it and his records showed no $5000.00 deposit had been made that day. I even asked him if I could review the bank video for Dec. 5th and that would prove I was in there. He told me the camera was on a loop, only kept 24 hours.
He treated me like I was making up the story to steal money from him. I told him, "the fact that all the staff was fired for incompetence should tell you maybe I am telling the truth". He told me I had no evidence they were fired for incompetence. I later came to learn most almost everyone up has had serious issues with this bank with either missing money....or money suddenly showing up in their accounts. I called two numbers Greg gave me to talk to and each spent a matter of 20 seconds on their computer telling me, "our records don't show that money going into your account".
Greg has never followed up or called me with any concern on this matter.
I have learned the valuable lesson about retaining all receipts, but this is insane that they can steal money this way and I have no recourse. They have since gotten in a machine you swipe your BofA card to make a deposit to make sure it goes into the right account....but a little too late for me.
If someone can give me any advice I would appreciate it.
3 Updates & Rebuttals
Southern Chemical and Equipment LLC
Sarasota,Florida,
USA
Margaret, for once, listen to Karl.
#2Consumer Comment
Sun, July 10, 2011
Wow...I cannot believe I just said that!
Anyway, Karl is correct.
If a reciept was actually printed, that transaction is recorded permanently in the computer records of Bank of America. Regardless of what that new manager tells you.
Also, your online banking would show the deposit as well as a pending transaction as soon as they posted it and handed you the reciept.
They also have to log the number of each demomination of bills on all large cash deposits. These are recorded in a written ledger at the teller station.
Here's how you turn the heat up on them.
File as many written complaints with state and federal banking regulators, etc. as you can. Send these by certified mail, return reciept requested. Put the certified# in the letter itself and keep a copy for your rercords as this proves exactly what you sent.
Go to the police station and/or the DA and seek grand larceny charges be filed.
At least swear out a police report.
Also send all of these complaints and police reports to every member of the board of directors at BofA by the means above.
Go to the investigative reporters for your local news stations.
You need to turn the heat up high to get results, but it all has to be done in writing as previously described.
Stay off the phone.
Karl
Highlands Ranch,Colorado,
USA
Margaret, I forgot....
#3Consumer Comment
Sun, July 10, 2011
to mention that you should get all of your bank statements that were mailed to you after the deposit was made. If the bank teller gave you a faded receipt that day, it should show up on your bank statement for the month following, correct?
If it shows a $5,000.00 deposit, then you have some proof that you can show the bank and an Investigative Reporter at a News station, right?
You can always contact the bank and get copies of your bank statements from the months following the deposit. Something should show up on the December 2009 or January 2010 statement, wouldn't you agree?
Good luck!
Karl
Highlands Ranch,Colorado,
USA
Margaret, If you did get a receipt.....
#4Consumer Comment
Sun, July 10, 2011
from the bank teller, then the bank's computer system should have it on record, right?
Unfortunately, it appears that you'd have to hire an attorney and have the bank's computer system subpoenaed for that day. This would prove that you made a deposit, correct? However, the cost of hiring an attorney and going to court would most likely exceed the amount of money you deposited.
If you stay at this site and type in 453956 you can read Jim's Ripoff Report. (Ripoff Report #453956.) He can't get his $100,000 CD that he took out for his grandchildren's college education at a Wells Fargo bank. He had to hire an attorney at $220 per hour.
It appears that the publicly held banks in the USA are in much deeper trouble than we are being led to believe. Fraud and corruption seem to be taking place at many of the publicly held banks in this country, in my opinion.
You can try contacting all of the Investigative Reporters at all of your Local T.V. stations and see if one of them might help you. If you and a News crew entered the bank with a video camera, then perhaps the bank might do a little more research regarding your deposit that day, correct?
What's interesting is this: If you had entered the bank to rob them, they would have had video surveillance of you at the bank on that particular day, wouldn't you agree?
*Contact your Local News stations and maybe someone will help you.
Good luck, and make sure to spread your Ripoff Report all over the web at sites like Twitter & Facebook and keep us posted.
