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  • Report:  #293168

Complaint Review: Bank Of America - Ocala, Florida

Reported By:
- Ocala, Florida,
Submitted:
Updated:

Bank Of America
2326 E Silver Springs Blvd, Ocala,, Florida, U.S.A.
Phone:
352-351-5146
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
On February 26, 2007 I went to Bank of America for a cashier's check to send to a seller of a horse in California. I used Bank of America as they advertised they have FRAUD PROTECTION and would replace monies if fraud were an issue. The woman I sent the check to, Trina Kenney, committed fraud by copying and pasting a horse she did not own.

I have sent letters, been to the bank in person and they tell me that the check was properly cashed. I have proof that the woman did not own the horse she had listed on Equine.com and her husband's signature on the back of my check. (Verifiable by court documents) Trina Kenney used an alias of Sarah Lorenza to sell this horse (I also have proof of her accepting mail from the US Postal service, express mail).

Bank of America maintains account for Trina Kenney, her husband Rick Kenney, her chilren and her mother and father. I suppose that the monies they have in Bank of America are the key factor of Bank of America not being a responsible corporate citizen and continue to allow Trina to deposit monies from fraudulent horse sales.

Bank of America is falsely advertising FRAUD Protection. They have not honored their policy and I am out thousands of dollars.

Susan

Ocala, Florida

U.S.A.


12 Updates & Rebuttals

Steven

Jacksonville,
Florida,
U.S.A.
Court orders

#2Consumer Suggestion

Sun, December 30, 2007

BOA needs a court order to fork out any money from the accounts you mentioned. They can't just give back to you. They would need something in writing from the government. It would be different if you had put this on a charge card (a big purchase I know) but you could have filed a dispute and they could have drawn back the funds. You mentioned that that had done this previously and that they had several complaints on file. Could be the government is just building more charges on? I guess if you wanted to you could check into having the bank investigated for money laundering (maybe check with an attorney on that). But the best anyone could do then was seize the assets in the account, not necessarily giving back the money until after a court case was involved. Then they could always open other accounts under other names and do the same thing.


Steven

Jacksonville,
Florida,
U.S.A.
Court orders

#3Consumer Suggestion

Sun, December 30, 2007

BOA needs a court order to fork out any money from the accounts you mentioned. They can't just give back to you. They would need something in writing from the government. It would be different if you had put this on a charge card (a big purchase I know) but you could have filed a dispute and they could have drawn back the funds. You mentioned that that had done this previously and that they had several complaints on file. Could be the government is just building more charges on? I guess if you wanted to you could check into having the bank investigated for money laundering (maybe check with an attorney on that). But the best anyone could do then was seize the assets in the account, not necessarily giving back the money until after a court case was involved. Then they could always open other accounts under other names and do the same thing.


Steven

Jacksonville,
Florida,
U.S.A.
Court orders

#4Consumer Suggestion

Sun, December 30, 2007

BOA needs a court order to fork out any money from the accounts you mentioned. They can't just give back to you. They would need something in writing from the government. It would be different if you had put this on a charge card (a big purchase I know) but you could have filed a dispute and they could have drawn back the funds. You mentioned that that had done this previously and that they had several complaints on file. Could be the government is just building more charges on? I guess if you wanted to you could check into having the bank investigated for money laundering (maybe check with an attorney on that). But the best anyone could do then was seize the assets in the account, not necessarily giving back the money until after a court case was involved. Then they could always open other accounts under other names and do the same thing.


Steven

Jacksonville,
Florida,
U.S.A.
Court orders

#5Consumer Suggestion

Sun, December 30, 2007

BOA needs a court order to fork out any money from the accounts you mentioned. They can't just give back to you. They would need something in writing from the government. It would be different if you had put this on a charge card (a big purchase I know) but you could have filed a dispute and they could have drawn back the funds. You mentioned that that had done this previously and that they had several complaints on file. Could be the government is just building more charges on? I guess if you wanted to you could check into having the bank investigated for money laundering (maybe check with an attorney on that). But the best anyone could do then was seize the assets in the account, not necessarily giving back the money until after a court case was involved. Then they could always open other accounts under other names and do the same thing.


Susan

Ocala,
Florida,
U.S.A.
Have reports to both police departments, the Riverside DA's office, the FBI, and the postal inspector

#6Author of original report

Fri, December 28, 2007

The bank, police departments, DA's office, FBI, and Postal inspector all have been given reports. To date, Trina and her husband Rick still walk free. Please understand that many of the over 70 people she has scammed also have filed reports, taken her to small claims, and contacted Bank of America. Trina still maintains an account at Bank of America, where she keeps the money from these scams. Bank of America refuses to do anything. Bank of America has been written letters prior to my letter by other victims. They already know she has ripped off other people. Bank of America is a poor banking example of allowing this woman to continue her scam while turning a blind eye so that they can store and use her money. You do the math and count 70 victims and $2,500.00 to $7,500.00 per horse per victim. Lets give an average of $3500.00 per horse and the total is $245,000.00 as a conservative number. There are over 20 lawsuits that were awarded to other victims by our legal system and Trina has not paid a dime. (I have a list of lawsuits that an attorney has found and sent to me through a court document search of Trina Kenney and Rick Kenney.) Equine.com, Agdirect.com, dreamhorse.com, and other websites monitor their website and after it was reported that this woman scammed people for horses and took their money have taken steps to blcok her from continuing to post ads. They have also put up warnings to inform potential victims how to protect themselves. Bank of America has done nothing. So please do not tell me that it is the sole responsibility of just the police departments, remember they also have to content with violent crimes, abusive calls and one woman scamming a few thousand dollars from a person is low on their priority list. I know that sounds horrible, but those are the facts.


Steven

Jacksonville,
Florida,
U.S.A.
Talking to the police doesn't do

#7Consumer Suggestion

Fri, December 28, 2007

Have you filed an official police report in Ocala and in California?? If so provide the bank fraud department with a copy of the police reports as well as other info such as return receipts copies of the check etc..... The bank will not take any action without an official record. You may have to get an attorney to sue Trina and her husband as well as pressing criminal charges. The fraud protection they are talking about is if you had provided Trina and her husband with your checking account info and they falsely removed money directly. You can probably check with the FBI or Customs to see if mail fraud applies as well.


Dave

Jacksonville,
Florida,
U.S.A.
Then the police are wrong

#8Consumer Comment

Fri, December 21, 2007

This still isn't the bank's fault. It is a CIVIL or CRIMINAL matter, and needs to be treated as such. You were taken by a scam artist. The check wasn't stolen. You sent a check to a phony individiual, made out to a phony company. Somewhere on B of A's books, there is a company by that name attached to Trina Kenney's bank account, or they couldn't cash the check in the first place. I sold a car, was paid with a B of A cashier's check, and I still had to jump thru hoops to get the check cashed... So, you should be checking into the business name with B of A, first of all, and letting them know that their customer is a scam artist. This won't get your money back, but it may stop them from doing this again. Secondly, you need to get the police to file charges against these people.


Susan

Ocala,
Florida,
U.S.A.
This check was stolen

#9Author of original report

Thu, December 20, 2007

The check was mailed to Sarah Lorenza, and made payable to Prestige Distribution. There is no such person as Sarah Lorenza or a business known as Prestige Distribution. Each detective and police officer I spoke with, both here and in California, all said the same thing, that the check would be reimbursed by Bank of America because it was fraud. Thank You.


Susan

Ocala,
Florida,
U.S.A.
This check was stolen

#10Author of original report

Thu, December 20, 2007

The check was mailed to Sarah Lorenza, and made payable to Prestige Distribution. There is no such person as Sarah Lorenza or a business known as Prestige Distribution. Each detective and police officer I spoke with, both here and in California, all said the same thing, that the check would be reimbursed by Bank of America because it was fraud. Thank You.


Susan

Ocala,
Florida,
U.S.A.
This check was stolen

#11Author of original report

Thu, December 20, 2007

The check was mailed to Sarah Lorenza, and made payable to Prestige Distribution. There is no such person as Sarah Lorenza or a business known as Prestige Distribution. Each detective and police officer I spoke with, both here and in California, all said the same thing, that the check would be reimbursed by Bank of America because it was fraud. Thank You.


Susan

Ocala,
Florida,
U.S.A.
This check was stolen

#12Author of original report

Thu, December 20, 2007

The check was mailed to Sarah Lorenza, and made payable to Prestige Distribution. There is no such person as Sarah Lorenza or a business known as Prestige Distribution. Each detective and police officer I spoke with, both here and in California, all said the same thing, that the check would be reimbursed by Bank of America because it was fraud. Thank You.


Dave

Jacksonville,
Florida,
U.S.A.
You have it wrong Susan

#13Consumer Suggestion

Thu, December 20, 2007

This is a civil matter and has nothing to do with the bank. When a bank protects against fraud, it means that you are protected if someone steals your check book or bank card. You were scammed by a private party, and BofA has nothing to do with that... You need to contact the authorities and report fraud against the people you bought the horse from.

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