- Report: #75549
Complaint Review: Bank One - First USA - Henderson Nevada
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Bank One - First USA
P O Box 50882 Henderson, 89016-0882 Nevada, U.S.A.
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Bank One - First USA Changing Interest before time was up Henderson Nevada
Several months ago, HSN Visa card sent me information on transferring another account to their 0% interest rate for 12 months. I made the transfer after calling customer service to ask if there any hidden charges, etc.. She told me there was no finiance charges for 1 year.
After making 3-4 payments, they suddenly changed my interest rate to 10.65%. I called customer service & was told the 10.65% was correct. I ask to speak to a supervisor. She said the same thing. She finally agreed to have someone look into the matter.
One week later I received a prewrittn, standard note with no signiture, telling me the charges would stay as they are. The issue of how long I was suppose to get the 0% rate was not considered
Marjorie
Lumberton, Texas
U.S.A.
After making 3-4 payments, they suddenly changed my interest rate to 10.65%. I called customer service & was told the 10.65% was correct. I ask to speak to a supervisor. She said the same thing. She finally agreed to have someone look into the matter.
One week later I received a prewrittn, standard note with no signiture, telling me the charges would stay as they are. The issue of how long I was suppose to get the 0% rate was not considered
Marjorie
Lumberton, Texas
U.S.A.
1 Updates & Rebuttals
Marjorie
Lumberton,Texas,
U.S.A.
Paid Bank One off & Got Out, But They Added Another Finance Charge
#2Author of original report
Sun, February 08, 2004
I paid Bank One off after they upped my interest rate, but guess what they did? I paid my bill in full well before the due date, but I received a bill the next month showing a finance charge. I called & ask what the finance charge was for. They told me there was finance charge imposed for every day the bill was not paid after the closing date. In other words, you don't have until the due date to pay your bill in full because they are charging you interest from the time of the closing date until the due date. I wrote & told them I would have my attorney get in touch with them to straighten this out. Later, I received a letter stating they would take the charges off my bill.
