- Report: #130758
Complaint Review: Bank One - Wilmington Delaware
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Author Confirmed
Why?
Bank One
P.O. Box 15153 Wilmington, 19886-5153 Delaware, U.S.A.
Phone:
888-305-4016
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Bank One SonyCard Chase Bank One Raised APR from 10.99% to 29.24% Wilmington Delaware
We have been good customers with a Sony branded credit card for over 5 years. Bank One took over this card for Sony around a year ago. Our January 2005 statement showed the APR as 29.24% interest; the December 2004 statement showed a 10.99% interest rate.
I called Bank One and complained. Customer Service said they sent out an Important Notice in November notifying us that this would be happening. It is due to our credit report with Experian, that has no negative items whatsoever.
I called back and asked that the account be closed at the 10.99% rate. A supervisor told me that this was not possible because too much time had elapsed since the notice was sent; that the notice required that we close the account by December 27, 2004.
Chip
Harpers Ferry, West Virginia
U.S.A.
I called Bank One and complained. Customer Service said they sent out an Important Notice in November notifying us that this would be happening. It is due to our credit report with Experian, that has no negative items whatsoever.
I called back and asked that the account be closed at the 10.99% rate. A supervisor told me that this was not possible because too much time had elapsed since the notice was sent; that the notice required that we close the account by December 27, 2004.
Chip
Harpers Ferry, West Virginia
U.S.A.
