- Report: #985617
Complaint Review: Barnes and Noble Booksellers - Internet Internet
Reported By:
Anonymous -
Myrtle Beach, South Carolina, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Barnes and Noble Booksellers
Internet, Internet, United States of America
Phone:
1-800-THE-BOOK
Web:
www.bn.com1-800-THE-
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Barnes and Noble Booksellers B&N Deception,Fraudulent,Lying, Cheating, Stealing, Internet
On Cyber Monday, I ordered a Nook Simple Touch on line from Barnes and Noble. The promotion they offered was a free $20.00 gift card if you purchased the Nook with a Master Card.
I purchased the item with my MC and was told by the customer service rep. that I would have the promotional gift card no later than Dec. 14, via e-mail.
On Dec. 15, I still had not received the card. I called only to be passed off to 4 different people in 31 minutes! The final person said they would resend it to my email and I would have it absolutely by Dec.20, 2012. I had checked Spam to be sure it hadn't landed there and it had not.
I have emailed and even chatted on line with a Barnes and Noble customer service person, to ask once again, where the gift card is. That too was worthless. I still have not received the free promotional product or an answer to my e mail.
The conclusion I have drawn is that this will be one less Christmas gift for my husband and that B&N is scamming me. They've lost my business forever.
I purchased the item with my MC and was told by the customer service rep. that I would have the promotional gift card no later than Dec. 14, via e-mail.
On Dec. 15, I still had not received the card. I called only to be passed off to 4 different people in 31 minutes! The final person said they would resend it to my email and I would have it absolutely by Dec.20, 2012. I had checked Spam to be sure it hadn't landed there and it had not.
I have emailed and even chatted on line with a Barnes and Noble customer service person, to ask once again, where the gift card is. That too was worthless. I still have not received the free promotional product or an answer to my e mail.
The conclusion I have drawn is that this will be one less Christmas gift for my husband and that B&N is scamming me. They've lost my business forever.
1 Updates & Rebuttals
Anonymous
Myrtle Beach,South Carolina,
United States of America
Barnes and Noble Booksellers Fraud
#2Author of original report
Sat, December 22, 2012
Due to the Ripoff Report my problem with Barnes and Noble has been resolved. Thank you so much!
