- Report: #287970
Complaint Review: Basic Irrigation Parts - Chino California
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Basic Irrigation Parts
4780 Eucalyptus Ave Chino, 91710sent California, U.S.A.
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Basic Irrigation Parts sent wrong parts even after order was cancelled due to excessive delays, made me pay for return postageI called the company up front with model and serial number of our irrigation system Chino California
I called the company up front with model and serial number of our irrigation system and was assured they had the right parts and would ship the next day. Instead I received an e-mail that the order was being processed. My reminder calls and messages over the next several weeks were either not returned, or (once) I was told the parts would ship during the next couple of days.
After 3 weeks I cancelled the order; after 4 weeks wrong parts were shipped anyway. I was then told by e-mail that the box would be picked up the following Monday at no expense to me, and e refund would be issued (My credit card had been charged when had placed the order a month earlier).
After 2 weeks of waiting for the pick-up I shipped the parts back and eventually received a refund for the original charge, but not for the shipping expense.
Juergen
Poway, California
U.S.A.
After 3 weeks I cancelled the order; after 4 weeks wrong parts were shipped anyway. I was then told by e-mail that the box would be picked up the following Monday at no expense to me, and e refund would be issued (My credit card had been charged when had placed the order a month earlier).
After 2 weeks of waiting for the pick-up I shipped the parts back and eventually received a refund for the original charge, but not for the shipping expense.
Juergen
Poway, California
U.S.A.
