Complaint Review: Bay Point Marina - Marblehead Ohio

Bay Point Marina, in Marblehead, Ohiom, accepted my money and I placed my boat there happily. The marina is very nice and has a resort-like feel. However, when a fellow boater brought to my attention that she could not get a pool pass because they were limiting the number of clients who could use the pool I was shocked. She stated that she thought she paid for the pool on the contract for in the section that states "Resort Fees". I thought the same thing! So we determined (by talking with Office Staff) that the dock fee covers nothing and you have to pay to use the beach which is at the cost of $495.00 on top of the Dock Fee of over $2,000.00. 

In discussing this with the other 5 new boaters around me, every single one of them stated that upon talking with Marina staff they were told the Dock comes with the beach access. However, later we come to find out that the dock does not include access and you have to buy the access to the beach with a "Resort Fee". When I spoke with a particular individual about her complaint to the office she told me that she was denied the pool even though she was never given an option (they never sent out paperwork for those who purchased the dock in April 2013, this was checked by 3 staff members in the office). The employee who worked on her contract never sent her the paperwork for the pool membership. I, along with the others, were also never sent the paperwork.

When we originally called the sales girl told us we could have access to the pool with a fee. It was only after we already paid, that we found out the confusing paperwork, as well as, the incompetent staff and poorly planned Marina management where not willing to fix their obvious mistakes and false representation of what the Marina offers. There was no mention of limited pool memberships, what the "Resort Fee" was for, and what the process in general of acquiring access to all amentities. So my family and friends who came to this Marina with the best of intentions have now been scammed out of thousands. The false representation of the Marina not only affected me, but others as well.

And the one girl who did call the management office to complain and take action against the injustice was told they coulod not do anything for her and told her they would not even put her name on a waiting list. When I went down to be put on a list I had no problem, but I believe because she complained they denied her that. Being that she has small children who can't use the pool, while all the other kids around her can, I feel sorry for her. My friends and I believe that the representation of this Marina is horrible. Yes, there is a pool but everyone can't join! The beach access does not come with the boat dock as stated by them, you pay close to $500.00 dollars extra. The showers are poor and water pressure is not enough to get shampoo out of your hair most of the time.

There are many dock lights that are out on my dock and in three weeks they have yet to be replaced. They store the boats during winter in the parking lot of the Marina so if people choose not to put thier boats in the water, you lose your parking area. This Marina is very nice but they will promise you things and then not provide them. They will not remedy the problems they produced with the confusing contracts, flase promises of amenities, and when you do complain you are punished. Do not come to this Marina. Other Marinas may not be as nice, but I guarentee you that you would have access to all they offer. Plus, Bay Point Marina is 2x the cost of most Marinas in the area. My complaint is based on fact, it happened to me and my friends, as well as other boaters that I have met here. They will scam your money!