- Report: #1514087
Complaint Review: BCBiz (WpThemePlugin) -
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Author Confirmed
Why?
BCBiz (WpThemePlugin)
United States
Web:
https://www.WpThemePlugin.com
Categories:
Business Rating:
(1)
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BCBiz (WpThemePlugin) Leo BCBiz I purchased a once-off web hosting service for $62.45 on 03-03-2020, and on 09-11-2021 my hosting service was terminated without reason or notification, and even when I inquire why there is no respond or communication.
I purchased a once off GPL WP SSL cPanel Hosting service from BCBiz WpThemePlugin.com for $62.45 on Tuesday 3rd of March 2020 10:07:58 AM through PayPal, and my PayPal Transaction ID is: AP-1VE68532VB296841M
The owner is Leo and his email address is: [email protected]
The Payment email address: [email protected]
Support email: [email protected] or https://gpl-wp.com/support/
All along since the payment period there was no problem until around 09 November 2021 when I could no longer receive and send emails through my business email account connected through my hosting account.
First I thought it was just a small matter but when weeks go by I become more concerned and
tried to login to my cpanel and website, and I could not login, there is no access.
I get the message that the site can't be reached, server IP address could not be found, as the attached screenshot shows.
I then contacted the vendor on 28 November 2021 but up until now the seller didn't bothered to communicate with me, that is why I lodged a dispute and refund with PayPal.
I lodged complain with PayPal on 30 November 2021, but PayPal responded by saying:
"They have reviewed this transaction(s) and are denying my claim(s). Cases must be filed within 180 days from the date of the transaction. The decision to deny was made because the case was submitted after the 180-day deadline. Therefore, they are unable to offer a resolution toward this matter at this time. They're sorry for any problems I may have experienced with the transaction(s)."
I promptly replied to PayPal saying that: But how can I file within 180 days from the date of the transaction when the seller's hosting service is now not working long after the 180 days of transaction?
In other words PayPal allow unscrupulous sellers to practice daylight robbery on unsuspecting buyers on their platform.
I told them that it's not offering purchase protection to PayPal customers, and it is unfair, because unscrupulous sellers will continue to practice these knowing buyers don't have protection after 180 days of purchase transaction.
And by then I didn't know BCBiz (https://www.WpThemePlugin.com) is not listed until now when I searched it on your website.
Please help me to get this company to be exposed and stopped what they are doing to innocent buyers and to refund me.
2 Updates & Rebuttals
Terry
Hammanskraal,Gauteng,
South Africa
Request To Remove Original Report
#2Author of original report
Wed, December 08, 2021
Please remove the original report as the helpdesk of BCBiz (WPThemePlugin) has replied on 29 November 2021 to notify me that their server is up and running, the problem is with my domain registrar as my domain DNS doesn't seem pointing to any address.
And they gave me a new URL to login to my cpanel account, which I did login and its working fine.
I then checked with my domain registrar, and find that my domain is no longer available, and they told me that it was taken down due to late annual payment authorization from my PayPal account.
So please, remove the original report from your file, as everything is back to normal and I purchased a new domain and created a new website in my cPanel hosting account from BCBiz (WPThemePlugin)
I like to apologise for any inconviniance I caused.
Terry
Hammanskraal,Gauteng,
South Africa
BCBiz (WpThemePlugin)
#3Author of original report
Sat, December 04, 2021
I am notifying you that the help desk of BCBiz (WPThemePlugin) has replied me on 29 November 2021 that their server is up and running and the problem is on my domain registrar, the DNS doen't seem to pointing to any address.
And they gave a new URL to login, which I did and is working.
So I am now checking with my registrar about the DNS.
Please remove the original report as everything is now working.
Thank you
Terry Maloka
