- Report: #452258
Complaint Review: Beach Body - Internet Nationwide
-
Author Confirmed
Why?
Beach Body
beachbody.com Internet, Nationwide, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Beach Body, P90X charged my card when I didn't confirm or submit my order and didn't let me cancel Internet
On 5/15/09 I was on the beachbody.com website looking at the p90x workout DVD's. I was thinking about ordering them so I put them in my shopping cart and entered my billing information which was step one of 4.
CHECKOUT, SPECIAL OFFERS, PAYMENT OPTIONS ORDER CONFIRMATION
I made it to the special offers screen and decided NOT to order the product, so I X'ed out of the window. A few hours later I received an order confirmation in my inbox that said: Your Credit card will be billed in 3 installments as follows...
The 1 Payment will be $69.13 (includes S&H and applicable sales tax).
The 2 Payment of $39.95 will be billed in 30 days.
The final Payment of $39.95 will be billed in 60 days.
This is NOT okay!! I did not confirm this order. I called them right away and their customer service representative would not let me cancel my order because it was currently being processed. I told her my situation and she said she understood why I was upset, but she still wasn't going to be able to cancel. She said I could return it when I received it and get a refund, less shipping and handling. This is ridiculous. How can they get away with that?!?!
I called my credit card company to dispute this charge. Hopefully it will be resolved.
Make sure you really do want this product before you place it in your shopping cart!
Jamie
Des Moines, Iowa
U.S.A.
CHECKOUT, SPECIAL OFFERS, PAYMENT OPTIONS ORDER CONFIRMATION
I made it to the special offers screen and decided NOT to order the product, so I X'ed out of the window. A few hours later I received an order confirmation in my inbox that said: Your Credit card will be billed in 3 installments as follows...
The 1 Payment will be $69.13 (includes S&H and applicable sales tax).
The 2 Payment of $39.95 will be billed in 30 days.
The final Payment of $39.95 will be billed in 60 days.
This is NOT okay!! I did not confirm this order. I called them right away and their customer service representative would not let me cancel my order because it was currently being processed. I told her my situation and she said she understood why I was upset, but she still wasn't going to be able to cancel. She said I could return it when I received it and get a refund, less shipping and handling. This is ridiculous. How can they get away with that?!?!
I called my credit card company to dispute this charge. Hopefully it will be resolved.
Make sure you really do want this product before you place it in your shopping cart!
Jamie
Des Moines, Iowa
U.S.A.
4 Updates & Rebuttals
Beachbodyhelp
Beverly Hills,California,
U.S.A.
Jamie, Please contact me.
#2UPDATE Employee
Mon, May 18, 2009
Hi Jamie, My name is Pierre and I work for beachbody. Please contact me at [email protected] and I will assist you in clearing up your account and getting your refund. You can also contact 1-800-240-1068 which is our corporate call center. Thank you, Pierre
Beachbodyhelp
Beverly Hills,California,
U.S.A.
Jamie, Please contact me.
#3UPDATE Employee
Mon, May 18, 2009
Hi Jamie, My name is Pierre and I work for beachbody. Please contact me at [email protected] and I will assist you in clearing up your account and getting your refund. You can also contact 1-800-240-1068 which is our corporate call center. Thank you, Pierre
Beachbodyhelp
Beverly Hills,California,
U.S.A.
Jamie, Please contact me.
#4UPDATE Employee
Mon, May 18, 2009
Hi Jamie, My name is Pierre and I work for beachbody. Please contact me at [email protected] and I will assist you in clearing up your account and getting your refund. You can also contact 1-800-240-1068 which is our corporate call center. Thank you, Pierre
Beachbodyhelp
Beverly Hills,California,
U.S.A.
Jamie, Please contact me.
#5UPDATE Employee
Mon, May 18, 2009
Hi Jamie, My name is Pierre and I work for beachbody. Please contact me at [email protected] and I will assist you in clearing up your account and getting your refund. You can also contact 1-800-240-1068 which is our corporate call center. Thank you, Pierre
