Complaint Review: Beach Time Rentals - Clearwater Florida

To Whom it May Concern,

The property you originally reserved did have an unexpected accident. The ac motor caught on fire and we had to move the tenants that were in the property to a comparable home. This happened a few days before your arrival. We have records from the fire department coming to the property, we have records of a new ac motor that was purchased and we can also provide the contact information of the guests that were present when this occurred. This was an unexpected issue that was out of our control but we are always willing to do what is right and fair for our clients. Our rental agreement states that if the unit you reserved is unusable you will be placed in a comparable home or you will get a full refund. Per the rental agreement, we did offer two comparable properties or a full refund. You requested to be upgraded to a home that was $3000 more than what you originally paid for your home, we offered to put $500 towards the upgrade, take care of the cleaning and take of 20% of the rental all at our expense, and you were still not satisfied. These offers were made days prior to your arrival. You chose one of the comparable properties and stayed there the whole week (at no extra cost).

As a gesture to you, our valued client, we ordered a fruit basket for your arrival so your family could enjoy it and we also offered an early check in and a late check out at no extra charge.

A few hours after your arrival, we sent one of our property managers to follow up and make sure everything was going well. At this time you expressed you were not satisfied with the rental and we offered to send housekeeping and maintenance to assist in anything you needed. At this time you were also given the option to stay or to vacate the home with a full refund, you declined our offer to send housekeeping and maintenance and chose to stay in the home. We received calls from you every day regarding your disaffection, we offered a full refund even after you occupied the home for 4 nights, we were ready to pay for the 4 nights you had already stayed at our expense.

Your comments regarding the condition of the property are not true, we have passed all inspections done in all of our properties, in addition, this property rents the majority of the year with satisfied customers who have placed reviews on our website and other advertisement websites as well. The photos on the website were taken by a professional photographer and we are happy to have him email you the original photos so you can see they are the same ones in our website.

All phone calls that were received were responded to and we have records to show this.

The home you originally reserved was vacant and could not be occupied until a new ac motor was delivered, the walls and furniture were deep cleaned and until an inspection from the city was done. The owner was not going to allow anyone in the property until it was safe to do so. The smoke detectors needed to be tested and certified. We were concerned about your safety at that property therefore we made the decision to offer you other options.

Regardless of the circumstances, we offered a full refund prior to arrival, at arrival and 4 nights into your stay.

We tried our best and we offered everything that was available to us to make your vacation enjoyable. We do apologize that your vacation did not turn out as planned.

Any family who is looking to lodge with us can see the reviews from our website and other marketing websites such as homeaway, vrbo, vacationrentals.com, flipkey, tripadvisor and any other google search engine.

Thank you.

Beach Time Rentals