- Report: #428876
Complaint Review: Beachbody - Internet
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Author Confirmed
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Beachbody
beachbody.com Internet, U.S.A.
Phone:
800-2070420
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Beachbody.com/p90x SCAM! and customer service is no help...Unauthorized charges Beachbody.com Internet
I ordered P90x online and recieved three confirmation emails. I knew this was wrong so I called up and sent an email through the website. They told me of they would still send my first order which I wanted and the other two would be cancelled. Little did I know, a week after I recieved my first package I had an email confirming the shipment of my second order. Seeing as how I use this card for small purchases either on base (I am in the military) or online I had not checked my email right away and made two other small purchases for roughly 2.99 and 5.50. Well I did not have enough in this account to cover the 117.17 they charged me and so I got stuck with 3 overdraft fees of 25.00 each. I declined the order when It arrived and called the customer service and all they did for me was reimburse me with 32.07. Where did they come up with that? They told me online they had reimbursed me with more it just takes 3-5 business days to clear.
It has been 12 days. I call everyday to customer service and everyday I think I talk with the same foreign lady and a different name each day. All I want is all the money back that they have cost me. I deploy for Iraq at the end of March and the last thing I need is to have this headache. Worst decision ever working with beachbody.com
Jason
Fallon, Nevada
U.S.A.
It has been 12 days. I call everyday to customer service and everyday I think I talk with the same foreign lady and a different name each day. All I want is all the money back that they have cost me. I deploy for Iraq at the end of March and the last thing I need is to have this headache. Worst decision ever working with beachbody.com
Jason
Fallon, Nevada
U.S.A.
1 Updates & Rebuttals
Beachbodyhelp
Beverly Hills,California,
U.S.A.
Jason Please contact me asap. I can Help.
#2UPDATE Employee
Fri, February 27, 2009
Hello Jason My name is Pierre and I work for Beachbody. First I want to deeply apologize for what you have gone through thus far. Please email me asap so I can take care of this for you today. My email address is [email protected] and I am available M-F 8am pst to 4:30pm pst. Here is also our number to our Corporate Call Center located in Los Angeles, CA 1-800-240-1068. Once again I apologize for this and lets get your account straightened out as soon as possible. If ANYONE else seems to have any issues PLEASE contact me and I will take care of you. Thanks again. Pierre
