- Report: #312473
Complaint Review: Beachbody.com - Torrance California
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Author Confirmed
Why?
Beachbody.com
20100 S Vermont Ave Torrance, 90502 California, U.S.A.
Phone:
800-207-0420
Web:
N/A
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Beachbody.com Rip off...Scam Artists...Poor Customer Service Torrance California
I placed an order for TurboJams on Jan 12, 2008 after watching one of the infomercials....I ordered the Maximum Results and the Fat Burning Elite which came with the FREE Express Delivery in 5-7 days....When my order never showed after 3 weeks I placed a call to the customer service where I was on the phone for 20 minutes before being told that 1 of my orders was backordered and wouldnt ship until at least 2-14-08 and that they would remove 1/2 the shipping charges for the inconvience...My email confirmation from 1-13-08 said that I would be charged $112.54..
Fast forward to 2-14-08 when I look at my bank statement and I was charged $124.00...I once again call and was given the run around for 45 minutes..With the shipping charge reimbursed my bill should have been $106.00...After getting frustrated and yelling at the guy on the phone i asked to speak to a supervisor who was more worthless than the first..No one could explain to me why they send out 1 email with the charges and then charge another..I finally asked for another number to which they gave me the corporate number...I call that number and again go through the same thing...This time I get another supervisor that tells me to email him the confirmation and that he would look into it and reimburse me the $18.00..
I emailed him on 2-14, 2-20 and 2-27...As of ysterday i only received $6.00 of the total....This company is so poorly run and their customer service SUCKS!!! Half the time you cant even understand the person that you are talking to...I filled out at least 3 surveys for the 4 times that I called and was given the run around...I finally received my DVD's the other day...
After reading other reports, it makes me nervous about the additional charges months later...I never signed up for anything else...Im wondering if I should just go ahead and cancel my card and get a new one...
I would never recommend this company to anyone....Its surprising that they are still in business...Had I heard about this site before I ordered I would never have placed that order...
Heather
Baltimore, Maryland
U.S.A.
Fast forward to 2-14-08 when I look at my bank statement and I was charged $124.00...I once again call and was given the run around for 45 minutes..With the shipping charge reimbursed my bill should have been $106.00...After getting frustrated and yelling at the guy on the phone i asked to speak to a supervisor who was more worthless than the first..No one could explain to me why they send out 1 email with the charges and then charge another..I finally asked for another number to which they gave me the corporate number...I call that number and again go through the same thing...This time I get another supervisor that tells me to email him the confirmation and that he would look into it and reimburse me the $18.00..
I emailed him on 2-14, 2-20 and 2-27...As of ysterday i only received $6.00 of the total....This company is so poorly run and their customer service SUCKS!!! Half the time you cant even understand the person that you are talking to...I filled out at least 3 surveys for the 4 times that I called and was given the run around...I finally received my DVD's the other day...
After reading other reports, it makes me nervous about the additional charges months later...I never signed up for anything else...Im wondering if I should just go ahead and cancel my card and get a new one...
I would never recommend this company to anyone....Its surprising that they are still in business...Had I heard about this site before I ordered I would never have placed that order...
Heather
Baltimore, Maryland
U.S.A.
