- Report: #1198957
Complaint Review: Beau Derma - Santa Ana California
-
Author Confirmed
Why?
Beau Derma
3760 W.McFadden Ave.,SuiteB-602, Santa Ana, 92704 California, USA
Phone:
1-888-206-0628,1-888-510-
Web:
www.trybeauderma.com,www.revitaeye.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Beau Derma Revita Eye Very Deceptive!! Women losing lots of Money with this SCAM!!! Santa Ana California
A warning to all women/people who get pulled in by these companies deceptive advertising about their products..One is called Beau Derma,the other "sister company" is called Revita Eye. They both offer Free 14 day Trials with their products,at a low cost of $5.95 and $4.95 for the Shipping only..
What they don't tell you is that you will receive a 1 month's supply of product..If you do not cancel your membership within the 14 days,you will automatically be enrolled in their monthly program and get charged $80 plus and $90 plus on your credit card and receive monthly shipments..
This IS the kicker-you agree to the 14 day trial expecting to pay the mentioned shipping fees,receive your product once,and that's the end..What you don't know is that the company sends you a 1 month's supply of the product to which you are entitled HALF(14 days worth),which makes you financially responsible for the other half,or 14 day supply..You WILL be charged for this! Even if you cancel your membership,you MUST send back the unused 14 day portion that you were NOT offered in the original agreement...Remember,their definition of TRIAL is a 14 day supply! These companies both hook you by sending the 1 month's supply,to which you think is included in the FREE 14 day trial just pay shipping fees ad on the internet...They allready have your credit card info. from the trial payment,and the next thing you know is there's a whopping $80-$90 charge or chargeS,if you agreed to try both products,as they are "sister-companies". BeauDerma and RevitaEye...
You have to call the customer service phone number to cancel your account and get an RMA(Return Merchandise Authorization) number,write it on the return box,and then return items to the address they give you..
They are deceptive!! They use semantics to stay within their legal limits,and soo many of us have been scammed by this/these companies big,attractive ads to RUSH you your FREE trial/trials(the internet ad will suggest the other item to try for free as well depending on which one you found first-Beauderma or RevitaEye...
I called several times to cancel as a few of the customer service reps told me "the computers were down and a supervisor would call me back as soon as this issue was fixed and my account info.could then be looked up". I guess they hope you forget or get busy and agree to this. I hung up with 2 reps and just continued calling the customer service no. again and again until I reached someone to handle my account..After 2 tries,the third rep took my info.and mentioned NOTHING about a computer problem at the company???
Also,you MUST call BOTH different customer service phone numbers to cancel if you paid to try both trials!! Make sure you get 1 RMA for each item!!
They are really the same business,but they will NOT cancel both accounts for you!!
I hope something can be done about these falsely advertised products!! Go back to the websites and read the terms and conditions ALL the way to the END!!!
Sue
Manassas,Va.
