- Report: #1213924
Complaint Review: BeauDerma/RevitaEye CAUS - Internet
-
Author Not Confirmed
Why?
BeauDerma/RevitaEye CAUS
Internet, USA
Phone:
888-510-9185
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
BeauDerma/RevitaEye, CAUS Free 14 day trial of BeauDerma/RevitaEye claimed it was free pay shipping only and didn't state it was an automatic shipment deal. Less than 14 days, charged my card full amount for each item. When I called, it was automated, stated the order had been shipped on the 22nd and I could cancel future shipments by pushing #1, then offered a one-time discounted shipment at 50% off or just cancel, so I cancelled. CAUS
I signed up for the BeauDerma/RevitaEye 14 day Free Trial (just pay shipping- total of $11.00 for both) on 2/09/2015. There wasn't anything stated about it being a subscription or automatic shipment program nor did it state any where either on the website or any email or paperwork I received that I would need to call before the end of the 14 days to cancel or be charged $89.95 for the BeauDerma and $85.95 for the RevitaEye or did it state that what they would send me would be a thirty day size which I would be charged full price for if I didn't cancel in 14 days. How I found out I would be charged was when I looked at my bank account less than 14 days after I received the package and discovered I had been charged both of the amounts.
I immediately called the customer service number at the bottom of the emails I got informing me the free trial had shipped which also stated that I could call customer service if I had any questions or concerns which leads one to think that they could actually talk to a person but that is not the case. When I called, it was all automated. It stated that the newest shipment had shipped out on 2/23/15 and did I want to cancel my subscription, if I did, I was to push 1 so I did, then it offered me a one-time discounted order at 50% off which I refused, then it asked if I still wanted to cancel, if so, push a number. I did, thinking that at least I wouldn't be charged for any more future shipments and I would recieve the one they supposedly shipped on 2/23/15 the same day I called to cancel.
However, it is now 3/06/2015 and I have not received that shipment so I tried to call to inquire about it, but the automated recording stated that I had already cancelled my subscription and wouldn't be receiving any future shipments, then said goodbye and hung up on me. The order number on the free trial is a different order number than the one on the withdrawl from my bank account on 2/24/2015. Had I known that it was a subscription or that I would be charged the full amount after the free trial, I would never have signed up for the "free trial". This company is using false advertising in my opinion to lure people in to buying their product, which, by the way isn't all that great. Buyer definitely beware!
