Complaint Review: Beaudry RV - Chandler Arizona

I am a former employee of Beaudry RV in Tucson and can tell you that I've seen this before. Sales employees will live in the units while at the Quartzite show. These shows last about 3 to 4 months. First, the RV sales staff are there because they can make sales. They will say and do whatever it takes to make a sale. They will promise anything. Most of which don't own RV's or know anything about them other than what they are told to say. Let's face the facts. Beaudry has your money and in there minds you are no longer important. Your biggest mistake is to continue to deal with them. Contact the manufacturer yourself and explain your situation. Don't be angry with them, remember, they only built the unit. They are not the ones who damaged it. They may redirect you to a different dealer for repairs. See if you can get an authorization number for the repairs from the factory direct. It's not going to be fruitful to persue Beaudry RV or initiate legal action yet. Besides, you would be at the end of a very long line of people wanting to get satisfaction out of them. Let's get your unit fixed first! The lemon law may be on your side If the unit sits at the dealership long enough without it being properly repaired. I would look into that! Try to get the unit properly repaired and get rid of the relationship you have with Beaudry RV! Since i live in the Phoenix area, I might be willing to look at the unit and help evaluate the extent of damages that need to be addressed. I am a Master certified RV tech. As far as the repair problems, The Tucson store had many units they worked on that were not properly repaired at the Chandler store. Very few of the Techs i saw were properly trained and took pride in their work. Which is not unusual when the dealership charges $105 per hour but only pays the tech about $22 per hour. They will tell you that all of their techs are RVIA certified. Do you really know what that means? The RVIA certification is a correspondense school. That's it! It does not mean what they want you to think it means. You need a tech with proper training and one that takes pride in his work. Get your unit repaired first and then go after Beaudry RV publicly. I wish you the best of luck.

Now that it is raining, it is raining inside the walls of this unit. Yeah! What next. When it was in their shop for the week, this was one of the many items to be addressed. The roof needed re sealed. I had no idea this would happen however. Now its a mess. They did seal a tiny portion including sealing the antenna down to the roof however. I am currently trying to find an authorized service center that doesn't have too many complaints. Hard to do in this area! Besides still working on what to do about Beaudry. Class Action is in the air.

Now that it is raining, it is raining inside the walls of this unit. Yeah! What next. When it was in their shop for the week, this was one of the many items to be addressed. The roof needed re sealed. I had no idea this would happen however. Now its a mess. They did seal a tiny portion including sealing the antenna down to the roof however. I am currently trying to find an authorized service center that doesn't have too many complaints. Hard to do in this area! Besides still working on what to do about Beaudry. Class Action is in the air.

Now that it is raining, it is raining inside the walls of this unit. Yeah! What next. When it was in their shop for the week, this was one of the many items to be addressed. The roof needed re sealed. I had no idea this would happen however. Now its a mess. They did seal a tiny portion including sealing the antenna down to the roof however. I am currently trying to find an authorized service center that doesn't have too many complaints. Hard to do in this area! Besides still working on what to do about Beaudry. Class Action is in the air.

Now that it is raining, it is raining inside the walls of this unit. Yeah! What next. When it was in their shop for the week, this was one of the many items to be addressed. The roof needed re sealed. I had no idea this would happen however. Now its a mess. They did seal a tiny portion including sealing the antenna down to the roof however. I am currently trying to find an authorized service center that doesn't have too many complaints. Hard to do in this area! Besides still working on what to do about Beaudry. Class Action is in the air.

The problems continue.. to answer the gentlemans question first: our biggest issue is the fact that this company believes what that the fact that they do this is ok. It is not. That they have salesmen live in these units for months, then sell them as new to people like you and me unknown to us is just not ok. They made us an offer of just $10,000 and no further contact and remove all my web postings, which wouldn't begin to cover the repairs and damages that they are supposed to cover from their representatives that shouldn't be covered under warranty that they are trying to get covered under the warrany - but bottom line is this. WE PURCHASED A NEW - A NEW 5TH WHEEL. NOT A USED ONE. And that is the fact that they just can't seem to grasp. They gave use a used one. We want the new one we bought. Sure we can have all of this fixed - everything replaced. It still does not make it new. They have torn the underbelly apart like 5 times trying to fix the tank, its a total mess now. Had this been new - wouldn't have happened. The water line they fixed now is leaking like crazy and won't tighted up. The basement is gettin water in it. That is now 4 ? things broken from them trying to fix one. I'm losing track on that one. The ladder on the back of the unit is broken from them climbing up to fix the venting problem. It just keeps piling up. I'm beginning to lose my mind here.

Have you reconsidered suing them? Have you had any follow up with the AG office? This is really a shame. It seems obvious that you're probably better off with them not working on it anymore - seems they can't fix something without causing more problems. I don't really know any way to resolve this without it costing you since you're reluctant to risk going to court. Perhaps during winter you folks could make the repairs yourself - at least that would save you labor costs. Another possibility is to contact vocational high schools or community colleges in your area. Many times (at least here) these schools will allow the students (with instructor supervision) to take on a project as yours and give the kids school credit for the work they do. It's a trade off - they have the use of the tools and equipment and get grade credit - you get a much cheaper repair bill than going to an experienced professional repair shop. I'd call around and give this a try. It doesn't hurt to ask. Oh, I don't know exactly what the device is called but I have seen many 5th wheels around here that have a device installed on one of the wheels (usually the real passenger side) that DOES show the milage the trailor has on it. That's why I mentioned it earlier.

This is not a FEMA unit - The Quartzsite show is an annual deal here that is a huge gem show, rv show, swap meet and just about anything you can imagine that normally runs Nov 1 thru Feb 28 plus. Its huge and well known in AZ. Beaudry's own salesman told me they lived in it as well as several others and do so every year. We have just found another problem yesterday while they were here replacing the bad water line, they broke the closet floor and the faucet - now the water line they replaced is leaking into the basement, they didn't put the straps back holding up the discharge lines and broke down the face of the fiberglass front of the trailer and the door won't close correctly. Since we didnt need to put anything back in the basement, I had never checked. Now of course even though these have nothing to do with the warranty, they had already refuse to fix the floor and the faucet, I'm sure they will refuse to fix these also. These are directly attributable to there service men breaking while trying to fix something else.

I did't see anywhere in your report what year model the unit was you purchased, but it seems with all of the problems you mention this unit was lived in for more than 4 months. I know in my area here in south Texas when Katrina hit, FEMA snatched up most of the RV's, be it motor homes or travel trailers, new or used. I would guess this was probably the case with your unit. As I understand it, FEMA paid these dealers QUITE WELL to rent these units, but once returned FEMA was out of the picture for all liabilities. From what you describe, I just can't see a couple of sales people at a show causing this much damage knowing that they would have to take it back to the lot and hear their boss chew them out or even fire them for such a mess. I don't know of any RV shows lasting 4 months. Heck when we have one here it is 3 days long and over a weekend. If I was a betting man I would say this unit was a FEMA unit for maybe 8 months to a year. It could have been occupied by 5 or 6 people during their time of need after Katrina. That would surely explain most of your issues, such as the dirty tanks, water lines being full of fungus, all of the ware and tare on the stove, kitchen table, doors, etc. It sounds like they received this unit back and tried to patch it back together and sell it as a demo unit, when FEMA probably paid enough rent to own the darn thing but didn't want it since all they had was a rental! You know the government. Well good luck and I would sure go after getting your money back. If you don't your going to be making repairs to this unit and spending big bucks for a LONG time and they know it.

you indeed state that one of their people told you it was a demo. My mistake - sorry. It's a shame. Seems you have a good case but as you stated, court is always a risk. There are ways to minimize the risk, but still it's a risk. It would be good if you could find some evidence that shows it being used for several months. Perhaps some video or pix from the event where the sales staff lived in it? As I commented earlier, the label "demo" doesn't imply "used" in a normal, reasonable person. I understand your reluctance to take the risk, but sometimes ya have to play the cards you have. How reluctant do you think they are to go to court, eh? They know, as you do, that if they lose the case they have to refund your money and pay your legal fees. It's unfortunate that this matter has come down to a game of "legal chicken." Who's gonna blink first? If your paperwork states NEW, I think they'll back down if you file a lawsuit. They can claim to have told you it was a "demo" all they want. There is a preface in the law when dealing with written contracts - sometimes called the 4 corners rule. Only what's within the 4 corners of the written contract is what counts and is all that the courts care about. Your lawyer knows this, as THEIR lawyer knows this. Further, since they are in the business, they know it would have been a simple matter to have a statement in your purchase contract that stated it was a "demo." I would be tempted to file suit and take them to court. I would look forward to a jury trial, but then I don't think they'd go to trial. I think they'd offer to settle out of court. I don't have the patience you seem to display. Good luck.

you indeed state that one of their people told you it was a demo. My mistake - sorry. It's a shame. Seems you have a good case but as you stated, court is always a risk. There are ways to minimize the risk, but still it's a risk. It would be good if you could find some evidence that shows it being used for several months. Perhaps some video or pix from the event where the sales staff lived in it? As I commented earlier, the label "demo" doesn't imply "used" in a normal, reasonable person. I understand your reluctance to take the risk, but sometimes ya have to play the cards you have. How reluctant do you think they are to go to court, eh? They know, as you do, that if they lose the case they have to refund your money and pay your legal fees. It's unfortunate that this matter has come down to a game of "legal chicken." Who's gonna blink first? If your paperwork states NEW, I think they'll back down if you file a lawsuit. They can claim to have told you it was a "demo" all they want. There is a preface in the law when dealing with written contracts - sometimes called the 4 corners rule. Only what's within the 4 corners of the written contract is what counts and is all that the courts care about. Your lawyer knows this, as THEIR lawyer knows this. Further, since they are in the business, they know it would have been a simple matter to have a statement in your purchase contract that stated it was a "demo." I would be tempted to file suit and take them to court. I would look forward to a jury trial, but then I don't think they'd go to trial. I think they'd offer to settle out of court. I don't have the patience you seem to display. Good luck.

you indeed state that one of their people told you it was a demo. My mistake - sorry. It's a shame. Seems you have a good case but as you stated, court is always a risk. There are ways to minimize the risk, but still it's a risk. It would be good if you could find some evidence that shows it being used for several months. Perhaps some video or pix from the event where the sales staff lived in it? As I commented earlier, the label "demo" doesn't imply "used" in a normal, reasonable person. I understand your reluctance to take the risk, but sometimes ya have to play the cards you have. How reluctant do you think they are to go to court, eh? They know, as you do, that if they lose the case they have to refund your money and pay your legal fees. It's unfortunate that this matter has come down to a game of "legal chicken." Who's gonna blink first? If your paperwork states NEW, I think they'll back down if you file a lawsuit. They can claim to have told you it was a "demo" all they want. There is a preface in the law when dealing with written contracts - sometimes called the 4 corners rule. Only what's within the 4 corners of the written contract is what counts and is all that the courts care about. Your lawyer knows this, as THEIR lawyer knows this. Further, since they are in the business, they know it would have been a simple matter to have a statement in your purchase contract that stated it was a "demo." I would be tempted to file suit and take them to court. I would look forward to a jury trial, but then I don't think they'd go to trial. I think they'd offer to settle out of court. I don't have the patience you seem to display. Good luck.

you indeed state that one of their people told you it was a demo. My mistake - sorry. It's a shame. Seems you have a good case but as you stated, court is always a risk. There are ways to minimize the risk, but still it's a risk. It would be good if you could find some evidence that shows it being used for several months. Perhaps some video or pix from the event where the sales staff lived in it? As I commented earlier, the label "demo" doesn't imply "used" in a normal, reasonable person. I understand your reluctance to take the risk, but sometimes ya have to play the cards you have. How reluctant do you think they are to go to court, eh? They know, as you do, that if they lose the case they have to refund your money and pay your legal fees. It's unfortunate that this matter has come down to a game of "legal chicken." Who's gonna blink first? If your paperwork states NEW, I think they'll back down if you file a lawsuit. They can claim to have told you it was a "demo" all they want. There is a preface in the law when dealing with written contracts - sometimes called the 4 corners rule. Only what's within the 4 corners of the written contract is what counts and is all that the courts care about. Your lawyer knows this, as THEIR lawyer knows this. Further, since they are in the business, they know it would have been a simple matter to have a statement in your purchase contract that stated it was a "demo." I would be tempted to file suit and take them to court. I would look forward to a jury trial, but then I don't think they'd go to trial. I think they'd offer to settle out of court. I don't have the patience you seem to display. Good luck.

There is no paperwork stating it is a demo. Beaudry now states it was a demo. They told me it was new and sold it to me as new. I had no idea what so ever that it was a demo or used. All my paperwork shows new. Just in our discussions they later stated demo. And demo to them means lived in by their salesman. See what I mean. And in our discussions weeks after purchase, I was supposed to know that when he said demo - demo actually meant that is was lived in by their salesman. Get it?

#1 there is no mileage on a 5th wheel so no way to tell. We had looked at dozens and dozens of models, were living in our little 20ft trailer and really anxious which was our first mistake. This day we had looked at many, it was late, and we saw this unusual floor plan, its a rear kitchen, and loved it. Second mistake. So...There was no PDI done, at the time I didn't even know about them, the PDI and warranty was just presented to us to do ourselves approximately 3 weeks ago cause they had done niether. That is part of the problem. Many of the items are items you just don't see. We were blinded by just seeing the floor plan and colors and were not looking at the details. Until you're actually in it - you don't realize. Especially when there is no water in it, you don't drain the tanks, and you are not actually using it to see these things that are going wrong. I stated above I was an idiot - RE: the Lawyer. We had contacted a lawyer just weeks into this who sent a demand letter for either a NEW 5th wheel which we and our paperwork shows we purchased or return of our money. Their answer included lies that stated we knew about the condition. Hence our dilema - Per the lawyer - it would cost around $50,000 and two years to sue, and although he states this is outright fraud and our chances of winning are more than excellent, it is still a chance. Not only do we have to pay him for this service, if we lose we also have to pay for their attorney. That is not something I am able to do at this time or I would like nothing more than to do just that. If there is a lawyer out there willing to just take it on - I'm waiting.

I keep asking myself why you didn't file a lawsuit against them after they initially refused to cancel the sale when you discovered the RV was used. I read about the paperwork claiming it was a "demo." Didn't you notice that in the paperwork before you signed? One would expect a demo to have a few miles on it, but being lived in for 4 months seems to qualify as USED rather than demo. I would have filed suit before now.

The day I receive an email from Buddy Rice, Director of Service Operations stating they will no longer provide service to me, that I need to find someone else because I apparently am not happy with whatever they do.... no kidding... They should have received the Attorney Generals report - I fax the ripoff report to Beaudry Motor Co, and am in the middle of faxing the third set to Beaudry RV when I receive an Email from Linda Smith, customer service rep stating they just want everyone to be happy and fix my RV to my satisfaction and please provide a list of everything that needs to be done and lets just all get along. Huh - Oh - and searching google for Beaudry RV pulled my ripoff report up #17 then to the 12th spot, now it has disappeared!! I have been thru 50 pages and it is no longer there. How does this happen???