Complaint Review: Beaudry RV - Mesa Arizona

Update We filled a law suite against Beaurdy and now they have filled bankruptcy. We are still going to sue them personal for embezzlement and fraud. This company is nothing but scum.....

I USED to be an employee there. i cant reveal my name since i stand out-and that is al i can say about me. I sold a brand new unit (towable) to a GREAT couple. later on they came back with a problem about the unit they already took possession of. i told the manager at the time i have a customer with a problem about unit purchased. What i was told was basically that it was their problem and that i should not waste time on them and to go outside and grab another sale. I refused and instead took the couple into an office and with a closed door i proceeded to call on speaker phone to company custmer service; the fianance office; the insurance; the maufacturer of the item. i let the new owner talk to them freely after i explained what this was about who who i was--i gave my name and didnt hide that there was a REAL problem here. they were given the run around. the man was VERY upset, but he and his wife thanked me very much for the effort. Before that i really thought i was working for honest clean outfit. that was before. The unit was BRAND NEW, i even remember what it looked like inside as it was before posession. The beaudry company supposedly check and re-check every connection and hinge on the unit before they bring it to you to take . BUT THAT IS FAULSE! THE BRAND NEW UNIT PIPES TOTALLY BURST AND THE ENTIRE FLOOR WAS SAGGING BECAUSE OF FAULTY PIPE CONNECTIONS--WHICH I BLAME BEAUDRY RV TOTALLY FOR-SINCE THEY ARE SUPPOSED TO (THEY TELL YOU THIS IN SALES CLASS) CHECK AND RECECK EVERY UNIT AS IT COMES, AND BEFORE IT LEAVES WITH THE NEW OWNER. Alot as happened since then, they give sales a list of endless amounts of names numbers and addresses of each person who ever filled out a card, to get them to come see our "new sale". during one of those calls an older man really took his time to colorfully describe to me how beaudry RV failed him and why he would never buy a tire from "us" again. i kept that call info to myself. Its really sad that true customer service with CARE is a thing of the past. i see that everywhere-even in very reputable restraunts. I cant list my number for obvious reasons. if you rebut to me, ill see a notice and i will log on for it, maybe somehow we can manage to meet in person without having my name on google.

I had the worst experience with Beaudry 3/2007. They have told me "Untruths". I will NEVER recommend them to anyone. I just wish I had seen this website prior to making this major purchase. Scott, I dont know what the outcome of your case is, but I hope you received satisfaction and made whole again. Dorsha

I just want to say Thanks to Ed, Stick, and RipOffReport for all their help in getting this report noticed. If it had not been for your involvement, I don't think we would have been able to get to the resolution that we are at today. Thanks So Much Guys! :)

Once Beaudry executive management found out about the issues, they wanted to take care of the problems. All issues have been resolved to everyones satisfaction, the details of the resolution are confidential, but all parties involved are happy with the outcome.

Mr Murphys email to me on Oct 3 at 6:00pm.

Mr. Swenka

I would like to bring this to closure. That is the reason for the meeting. If you cannot make the meeting times, then I will provide you with other alternatives. Any meeting will take place at Beaudry RV Mesa. Do you need me to come up with alternative dates for me and Mr. Holman to drive up from Tucson?

----------

And my reply to him:

Mr Murphy;

Just to let you know, I have received a call back from my father, and he will be available for the meeting as well.

We have also spoken to Stick (Consumer Advocate from Rip Off Report), and he wants to make sure that this is going to be a COMPLETE closure on this, and WILL NOT include ANY sort of Arbitration.

Just for the record our definition of closure must include at minimum:

1. COMPLETE unwind of the contract.
2. Refund of all monies paid for the unit, taxes, licenses,
etc..
3. Refund of all warranties at 100%
4. COMPLETE release of our financial responsibility for the
unit.
5. PROOF of the loan being paid in full. (I personally will
call lender and verify this, then only then will we
consider this closed)

Stick also asked me to remind you that the RIP-OFF Report postings remain permanent, and are never removed. So please be advised that this meetings outcome good or bad will be posted on the Rip-Off Report.

We look forward to meeting you, and bringing this to a peaceful end. See you Wednesday Oct 6 @ 12:30pm

Scott sounds to me that they want a meeting that is "UNDER THE RUG" where nobody knows the out come. I feel that you should make sure that all is out n the open so EVERYBODY knows the bottom line.

Scott don't let them bring an Arbitrator to the table. I know of many consumers that got bent over in arbitration. I would want their offer posted on your Rip Off Report. and then you say yes or no on your Rip Off Report. Kinda like an open forum.

I feel that you will be meeting with an Arbitrator once you get there. Kinda like a last minute surprise!

By the way, I feel your Rip Off Report should have a BIG PICTURE of the RV you bought. Scott read the above info that I posted about "Arbitration" real good. Think of me as giving you a GOOD HEADS UP!

I would not sign any documentation that an Arbitrator hands you.

Scott sounds to me that they want a meeting that is "UNDER THE RUG" where nobody knows the out come. I feel that you should make sure that all is out n the open so EVERYBODY knows the bottom line.

Scott don't let them bring an Arbitrator to the table. I know of many consumers that got bent over in arbitration. I would want their offer posted on your Rip Off Report. and then you say yes or no on your Rip Off Report. Kinda like an open forum.

I feel that you will be meeting with an Arbitrator once you get there. Kinda like a last minute surprise!

By the way, I feel your Rip Off Report should have a BIG PICTURE of the RV you bought. Scott read the above info that I posted about "Arbitration" real good. Think of me as giving you a GOOD HEADS UP!

I would not sign any documentation that an Arbitrator hands you.

Scott sounds to me that they want a meeting that is "UNDER THE RUG" where nobody knows the out come. I feel that you should make sure that all is out n the open so EVERYBODY knows the bottom line.

Scott don't let them bring an Arbitrator to the table. I know of many consumers that got bent over in arbitration. I would want their offer posted on your Rip Off Report. and then you say yes or no on your Rip Off Report. Kinda like an open forum.

I feel that you will be meeting with an Arbitrator once you get there. Kinda like a last minute surprise!

By the way, I feel your Rip Off Report should have a BIG PICTURE of the RV you bought. Scott read the above info that I posted about "Arbitration" real good. Think of me as giving you a GOOD HEADS UP!

I would not sign any documentation that an Arbitrator hands you.

Scott sounds to me that they want a meeting that is "UNDER THE RUG" where nobody knows the out come. I feel that you should make sure that all is out n the open so EVERYBODY knows the bottom line.

Scott don't let them bring an Arbitrator to the table. I know of many consumers that got bent over in arbitration. I would want their offer posted on your Rip Off Report. and then you say yes or no on your Rip Off Report. Kinda like an open forum.

I feel that you will be meeting with an Arbitrator once you get there. Kinda like a last minute surprise!

By the way, I feel your Rip Off Report should have a BIG PICTURE of the RV you bought. Scott read the above info that I posted about "Arbitration" real good. Think of me as giving you a GOOD HEADS UP!

I would not sign any documentation that an Arbitrator hands you.

Mr Swenka I have scheduled an appointment to meet with you on October 6, at 12:30 pm at Beaudry RV Mesa. Please confirm on or before October 4, that you will attend. If you are unable to meet at that time, I will also be available on October 13, at 2:00 pm at Beaudry RV Mesa.

Please be advised that we will not discuss litigations, as they are irrelevant to your demands.

---------------------
Mr Murphy;

I respect you wanting to meet at that Beaudry RV Mesa location, however that is over a 1 hour drive for me, as I live in Surprise, and work in Sun City. You dont seem to be hearing us, we asked to meet at AN OFFSITE neutral location.

Why don't you just put it in writing how you intend on bringing this to closure, and we will go from there?

I want to make certain that this meeting is going to be worth my time and effort to expend more lost hours of work, miles, etc....

Please advise.

Mr Murphy;

I am in receipt of your letter to dated Oct 1, 2004.

Yes we will meet with you, but here are the terms:
Meet in a Public Place in Surprise, AZ
Must be Week of Oct 4, and no later than Oct

8. Must be after hours, because I refuse to take any more time off from work on this.. I currently have over 30 hours of time that I have taken off regarding this mess.

The appointment must be IN WRITING or EMAIL.

Yes, you have stated correctly that I have been addressing letters and faxes to : Len West, Marty Holman, Linda Smith, Mark Nunzio, Robert Beaudry and general delivery, because the attempts to keep this under the "wraps" and "hide" this from others as to what is really happening will simply not work with me.

I did this to get the attention of the company employees and management to start asking questions "about just what is going on here", and judging by your reply, I have been able to do just that.

I started contacting others as mentioned above because I felt that I was not getting anywhere with you, so by going to Robert Beaudry and other executives within the company, and alerting to them as to what was going on within their company.

Please note that all reports on RIP OFF REPORT website ARE PERMANENT, AND HAVE (AND WILL) NEVER BE REMOVED, THEY ARE ONLY ABLE TO BE UPDATED.

So far Beaudry has chosen not to defend their side of the story on the website for all of the public to see.

Mr Murphy... why is this? do you have something to hide that you don't want potential customers to see. The intent of Rip-Off Report is to bring all the dirt that companies like to shove under the rug into the open so that consumers can make informed decisions about doing business with a company or not.

I know that most car and RV dealers don't like to deal with the informed consumer.......

Do you care to explain to me what was the deal with these lawsuits as filed against Beaudry? If not you, I will contact the parties involved and get their side the story.

Mr Bryant vs Beaudry - Case #CV2002-003116
Mr and Mrs Elbers vs Beaudry - Case#CV2003-091705
Ms Rivas vs Beaudry - Case# CV1997-002841
Mr and Mrs Houle vs Beaudry - Case# CV2002-093101
Farmers Ins Vs Beaudry RV - Case #CV1997-004701
Mr and Mrs Brown vs Beaudry RV - Case# CV1995-008797
Mr Castela vs Beaudry RV - Case # CV2001-017894

Also, please tell me about the gentleman who drove around Mesa a few years back with his coach and great big banner on the side "DONT BUY FROM BEAUDRY" What did you do to him.. I sure would like to hear his story... as well..

What about when Beaudry Honda got sued a few years back for improperly installing a timing belt in a Honda they sold to a family... (these peoples son are renting our house in Chandler, and this is how I found out about that!!!)

How many RV PDI's do RV makers pay you to do each year?

In your PDI's what pressure do you want the LPG system to be at when you sell a new RV?

How long to you do a RV LPG system leak down test?

What are the things a good RV tech looks for when doing a COMPLETE RV LP Gas system?

What is a safe operating pressure to be coming out of an LPG gas regulator?

Do you know which has a higher operating pressure, LPG or Natural gas?

Do you know how to properly test a Fuel tank for leaks?

Do you know how to properly pressure test a fresh water system for leaks or air entry?

Why did I not receive a copy of my PDI for my unit when I asked for it upon delivery? I was told that information was privileged information, not so.. I paid for it in the cost of my RV...

I dont see how my efforts could "polarize" the situation any more than it already is at.... we are still at other ends of the world... so I dont see any change in that... whether I picket or not.

Please also show me the Arizona Law that states that its illegal to picket? I spoke with your sales managers today of towables in Tuscon and he seems a bit misguided about that... I explained to him that picketing is legal and protected under the 1st and 14th amendments, as long as we dont do it on your property after being asked to leave by the OWNER, however we can continue to do so.

Why you would be dumbfounded by this action is beyond me... put yourself in our shoes for 30 seconds and see things from the consumers eyes for one moment... ..

Please advise.

Attention all RV Buyers from Beaudry, here is Mr Murphys (Corporate Attorney of Beaudry) email address.

Please email him to ask him questions about this situation.. and how he intends on resolving it with us... or any other questions about how Beaudry "handles" consumers with issues...

[email protected]

So far, they have chosen to not defend themselves on here, and only threaten me with legal action if I dont stop my "public postings" after they challenged me with doing so!!!

Attention all RV Buyers from Beaudry, here is Mr Murphys (Corporate Attorney of Beaudry) email address.

Please email him to ask him questions about this situation.. and how he intends on resolving it with us... or any other questions about how Beaudry "handles" consumers with issues...

[email protected]

So far, they have chosen to not defend themselves on here, and only threaten me with legal action if I dont stop my "public postings" after they challenged me with doing so!!!

Attention all RV Buyers from Beaudry, here is Mr Murphys (Corporate Attorney of Beaudry) email address.

Please email him to ask him questions about this situation.. and how he intends on resolving it with us... or any other questions about how Beaudry "handles" consumers with issues...

[email protected]

So far, they have chosen to not defend themselves on here, and only threaten me with legal action if I dont stop my "public postings" after they challenged me with doing so!!!

I finally got around to printing out the communications log of all emails and letters that were sent to and from Beaudry (only about 1 to 2% were actually from them, the rest was from me to them...) and I kid you not, this stack of papers printed took over 1 ream of 500 pages to print out....

And they have the gumption to tell me that I have not been communicating with them...

I am going to take digital photo of the stack of papers printed and submit as a photo to be on my report, for all to see that should you purchase from this dealer this is what you have to look forward to.....

Today we distributed several brightly colored copies of our Rip Off Report on Beaudry today to RV Dealers up and down Main Street in Mesa, AZ.

While distrubuting them I learned several facts about Beaudry.

1. They have a bad name in the RV Business. (gee.. wonder how they got that).

2. Several of the sales people have quit Beaudry because of their business practices.

3. Learned about the gentleman who bought a coach a few years back and then ended up driving up and down main street with a hugh banner attached to the coach "Dont Buy from Beaudry", however the persons I talked to do not know if the issues got resolved or not.

4. Many of the dealers said that they would use the Rip Off Report as sales tools should a customer state that they are going to compare with Beaudry.

Then later on that day we learned that the people who are renting our house in Chandler, his father is a lawyer that filed a lawsuit against Beaudry Honda for service issues on a Honda they purchased from them. They settled out of court, and I will work with him to see if he can get me the details of that situation.

October 1, 2004

Dear Mr. Swenka:

I have indicated to you that I am the person who will make any decisions regarding your demands. I have also indicated that all of your correspondence should be directed to my attention so that I may be able to promptly respond to you on behalf of Beaudry RV.

Over that last several weeks, I have been receiving numerous emails, faxes, and telephone messages from you that have been addressed to other Beaudry RV employees. Specifically, you have been addressing Len West, Marty Holman, Linda Smith, Mark Nunzio, and Robert Beaudry. These employees are not responsible for handling your demands. By directing correspondence to them, you are delaying the time it takes to get me the correspondence and in turn delaying the time it takes me to respond to your correspondence.

----- >>> NOTICE THIS THREAT!!!! <<< -----

Further, as a result of your misdirected correspondence, one of our employees is personally contemplating seeking legal action against you for defamation and harassment.

The latest pieces of correspondence from you, which have been forwarded to my office, are indications that you intend to picket various facilities. I am dumbfounded by this approach, as this will only polarize our positions and possibly cause defamation lawsuits to be filed against you from parties unrelated to your transaction.

One of your many, ever changing demands required the trade of your 04 unit for a brand new 05 unit and reimbursement of expenses to you of $5,800.00. The manufacturer agreed to give you an '05 unit in exchange for the '04 unit. You refused to take delivery because you would not sign any of the title or lien transfer paperwork. It is my understanding that the manufacturer is still willing and ready to give you the '05 unit. Beaudry RV is still willing and ready to assist you with the transfer to the '05 unit.

You indicated that Beaudry RV is not responding to your demands. That is simply not true. You have received responses to each of your new demands, even though most of the responses were
rejections of your demands. Further, Beaudry RV has made offers to you which you have either expressly rejected, or have failed to provide a response, other than publication of your rejection somewhere on the internet.

If you wish to be reasonable, rather than continuing to polarize our positions, Beaudry RV is willing to listen to your demands in person. Marty Holman and I will meet with you personally. Please call me to schedule an appointment.

Sincerely,

Michael L. Murphy, Jr.
Corporate Legal Counsel

/alf

I hope the following people read what I post.

Rich Florea
Ryan Elliot
Kelly Green
Bob Ries Wade Thompson
Peter B. Orthwein
Marty Holman
Linda Smith
Mark Nunzio
Glen Cannon
Mark Murphy
Len West
Bob Burden
Bob Beaudry
Polly Pack

I would like to know does the RV manufacture pay the RV dealer to do a PDI. I wonder how many PDI's they pay for each year! If a RV maker is paying for PDI's to be done, how is it that a RV buyer can purchase a "NEW" coach in such poor shape? Seems to me that someone forgot to do something on a check list.

Hey RV maker do you "FFEL" ripped off if a RV buyer buys a NEW coach in this shape after you paid for a PDI? How many PDI's have you paid for? How much money to RV dealers charge you for a COMPLETE PDI? Do they charge you less if they do only half of a PDI, or do they still charge full sticker?

Here is some insider info you all you RV owners. Lets say that you have 15 liquid gallons of propane in your LP gas tank. Let's say that you bought a RV that had a POOR PDI. Let's say that you or your wife cooked a hot meal on the stove and everything went ok, SO you THINK!

Later in the night when you are DEEP ASLEEP a propane leak that should have been found in a GOOD PDI starts leaking. later in the night it starts leaking really bad during the time everybody is sleeping and enjoying a good dream.

No body knows about the leak because a POOR PDI was done. Remember if a poor PDI was done, nobody will tell you about it. Later in the morning a sleeper gets up for an early morning smoke or a hot cup of coffee. Tried to light the stove and K BOOM!

Here are some numbers for you RV owners. If you have 15 Gallons of Liquid propane in a tank and you release it into the air, that 15 liquid gallons expands to 4050 gallons of explosive vapor.

Do the math on how many gallons you have. 1 liquid gallon of propane is equal to 270 gallons of propane in an explosive vapor form once released into the atmosphere.
1 is = 270
10 X 270 = 2700
15 X 270 = 4050
20 X 270 = 5400
25 X 270 = 7650

Mr RV dealer How many RV PDI's do RV makers pay you to do each year?

In your PDI's what pressure do you want the LPG system to be at when you sell a new RV?

How long to you do a RV LPG system leak down test?
What are the things a good RV tech looks for when doing a COMPLETE RV LP Gas system?
What is a safe operating pressure to be coming out of an LPG gas regulator?
Do you know which has a higher operating pressure, LPG or Natural gas?

Hey Scott did the RV dealer forget to give you a copy of the PDI document? Did they show you how to operate a RV LP Gas system. You know, the do'a and don't when using a LP Gas system?

Hey Mr RV dealer, Post the list of things that you do during a PDI that is paid for by the RV maker.

Mr RV maker, you should see to it that this guy get's all and I mean "ALL" of his hard earned money back. This RV BUYER should get a full refund on the Extended warranty aswell. Trust me, this Rip Off Report will be seen by many. I have seen this web site get up to 15,000,000 that's 15 MILLION hits in 24 hours.

Here is what I found on a google search. Look at first page RV people!

http://www.google.com/search?as_q=&num=100
&hl=en&ie=ISO-8859-1&btnG=Google+Search&as_
epq=Beaudry+RV+&as_
oq=&as_eq=&lr=lang_en&as_ft=i&as_file
type=&as_qdr=all&as_
nlo=&as_nhi=&as_occt=any&as_dt=i&as_sitese
arch=&safe=images

Note to all RV buyers: Did your RV dealership give you a copy of a PDI that they did on your RV? I bet NOT!

When you goto Google and search for -

Beaudry RV

You get my RipOff Report, and my own Complaint website listed as number one (just refresh your browser and you get a second page with the other site on it)

Then further down on the same 1st Google page, you will have 2-3 more links to the posting, website, and rip off report for Beaudry!! :)

Wooo h*o....

In less than 1 month of having my ad on Google that points to my "Beaudry Bad Deal Website" and "Beaudry Rip Off Report", is getting some great click throughs.

So far I have received 4886 impressions (views of my ad on Google), and 126 of those have clicked through onto my site and report, thats a whopping 2.5%, an almost unheard of rate in advertising, most advertisers are happy if they get less than 1% conversion rate! And the site itself So what I am doing must be
doing it well!

Yes, the dealer did a "demo" of the unit, however it was only about 15 minutes, and he was in a rush to go. Also at that time the main water tanks leaked at at that time, and even after they tried to fix that they still do.

The service guy was "Lee" (has really long hair and in a pony tail, and smokes like a chimney).

The unit even had a broken window on delivery, and that took them 3 months to finally get it replaced and when they did they did a shotty job of it... scratches, and caulk job, etc..

Not to mention we we left with the unit, we were told it was "Ready to Go", and they left the black and gray water valves open (but the caps on), so it made for real interesting time in dumping the waste tanks... I brought it back to them full and told them their losers working their left the valves open so they get the fun of cleaning up the mess it makes when they remove the caps...

I think you have missed the whole point, it has come to this level because they are unwilling to communicate with us, the BBB, the attorney general, our attorney, etc...

So go ahead and laugh, and when I get my check back I will make a copy of it and post it on here.

Hey Scott read my thoughts on the UGLY WORD called "Arbitration" Trust me on what I am about to tell you. A local attorney hired me to come in on a case againest a local RV dealer. He wanted to make sure that he had covered all bases.

The law firm gave me 350 pages of documents pertaining to the law suit. I reviewed all of them and found Fraud, Forged documentation and and much more,I also found that the RV dealer had presented a Forged PDI document that shows that if a good PDI was done that they would have known that they should NEVER have parked the RV on their lot for sale.

The RV dealer's attorney tried to pick me apart in a Depo. Fat chance! I put him on a new train track.

After all was said and done. The RV dealer got away with a big Rip Off, The Arbitrator got some BIG CASH and the RV buyers had to put their pants on backwards.

In other words, they got the big one! We also found that the Arbitrator was in bed with the RV dealers Attorney on another big case.

Needless to say the Arbitrator rulled in favor of the RV dealer EVEN THOUGH I exposed FRAUD, FORGERY and DECEPTION!

Don't be too fast to love Arbitration!

Andrea Menier I have questions for you.
Do you like Arbitration?
Do you think that the consumer gets a fair shake?
How can a consumer find out if the Arbitrator is in bed with the business that the consumer has the complaint about?

Scott Let me at this time post some info about that UGLY WORD Arbitration so you can be the Judge!

By the way the ONLY Option I would take is NUMBER 1 Only If you get all of your money back! Or keep up with option number 3.

1.Friendly Rescinding of the contract, and forget this ever
happened.

3. Have us continue our public presence, execute the picket process, and disperse literature about them to all neighboring businesses in similar lines of business, and continue this sort of activity indefinitely.

Andrea Menier you need a "Check-up from the Neck-up" when it comes to that UGLY WORD "Arbitration"

Scott make sure Andrea Menier gets to read my posting.

Andrea Menier
Ethics & Arbitration Liaison
602.212.2253
[email protected]

Now read all of the below and think about the real reason car dealers like or LOVE Arbitraion!

http://www.citizen.org/congress/civjus
/arbitration/articles.cfm?ID=650

Under arbitration, clear well established and consistent rules followed by courts are lacking. This makes it difficult for consumers to obtain information necessary to establish their claims in contrast to court procedures which provide for "discovery." Unless the arbitrators commit fraud their decisions cannot be appealed and, in most cases, there are no reviews or other oversight to ensure fair procedures. In short, binding arbitration is anything but consumer friendly.

".we believe that the use of mandatory pre-dispute arbitration clauses presents a grave problem for consumer rights and public safety. The use of mandatory pre-dispute arbitration clauses is growing at an alarming rate and congressional action is urgently needed. If the trend continues, soon we will have a private justice system adjudicating disputes that is largely controlled by corporations. "

Ralph Nader's words
Now car dealerships-already with all the advantages in their corner-are increasingly locking the door on consumers who might raise a dispute after the purchase of a car--even where outright fraud may have been involved.

This is being accomplished by requiring consumers to sign an agreement to forgo their Constitutional rights to ask the courts to settle a dispute with the dealer. Instead of an impartial judge or a jury of randomly selected jurors, the consumers are required to place their fate in the hands of an arbitrator. This is called binding arbitration which keeps the consumer from seeking justice in the court room even after the arbitrator's decision.

I say refuse to sign any documentation containing arbitration

More good reading!
Arbitrators are not required to follow state law or precedent, or federal law or precedent in consumer arbitration either. By forcing consumers to relinquish their rights, companies are able to circumvent laws enacted to protect consumers from harm. Consumers have no recourse because the appeals process is functionally nonexistent

The arbitrators of consumer disputes owe their economic well being to the defendant corporations because they are paid per case. Companies keep records of which arbitrators found in their favor and can choose companies and arbitrators that are defendant friendly. Since public records are not required in arbitration, consumers have no way of knowing of this bias on the part of arbitration companies and individual arbitrators. In many cases, this conflict of interest is not disclosed to consumers.

While arbitration is often touted as cost effective, many consumer claims are for modest damages that will be exceeded by the arbitration filing and hearing fees, making arbitration a losing proposition. This serves as a disincentive for consumers to pursue a claim. Because class action suits are usually prohibited by arbitration, large groups of consumers who have been harmed for only a few dollars are prevented from forming a class, further allowing companies to escape accountability for wrongful actions.

Consumers are also forced into compulsory arbitration in "take it or leave it" contracts, but consumers have even less power when they deal with auto dealers. Unlike auto dealers negotiating million dollar auto franchise contracts with auto makers, consumers do not have an attorney at their disposal to advise them of the consequences of an arbitration clause. Furthermore, consumers are increasingly less likely to find merchants who do not require arbitration clauses, contrary to the myth that consumers need only take their business elsewhere.

Scott We had a consumer Advocate that has fallen to cancer. Might say he hated car dealers. Here is some info found and posted on a Rip Off Report.

Here it is.

"June 7, 2000Chairman Gekas and Members of the Subcommittee, Public Citizen is submitting this testimony because we believe that the use of mandatory pre-dispute arbitration clauses presents a grave problem for consumer rights and public safety.

The use of mandatory pre-dispute arbitration clauses is growing at an alarming rate and congressional action is urgently needed. If the trend continues, soon we will have a private justice system adjudicating disputes that is largely controlled by corporations.

Automobile Consumer Credit Fraud

On January 31, 1999, Ann Brown of Sandusky, Ohio borrowed $5,500 at 25% interest from a J.D. Byrider Franchise car lot to finance her purchase of a car from Byrider's used car lot.

The car turned out to be a "junker" and a safety hazard. The entire wheel and axle fell off when Ms. Brown's teenage daughter was driving down the road.

In her lawsuit in Ohio court, Ms. Brown alleged that she was forced to pay an artificially inflated price in violation of the Truth in Lending Act.

Ms. Brown also alleged that Byrider violated the Truth in Lending Act by requiring her to accept an $895 warranty fee that was also to be financed by J.D. Byrider at 25% interest. In addition, Ms. Brown alleged violations of the Ohio Sales Practices Act and fraud.

But Ms. Brown was denied her day in court by the district court in Ohio, which ruled that the arbitration agreement contained in Ms. Brown's contract had to be enforced because of the FAA's policy favoring arbitration.

Under that arbitration clause, Ms. Brown LOST ALL her claims under state and federal lending and consumer protection laws although Byrider retained the right to sue her.

She also waived her right to punitive damages, no matter how reckless or malicious Byrider's conduct. Instead, she must proceed under Byrider's choice of arbitration, for which she must pay half the costs and attorney fees.

The costs of arbitration, which begin with $300 -- $500 filing fees and approximately $1,500 per day arbitrator's fee, exceed the value of her claim. It is simply not worth it to take the case to arbitration.

In sum, Byrider is using this arbitration clause to insulate itself from the consequences of violating the Truth in Lending Act, Ohio Sales Practices Act and flat-out fraud.

Ms. Brown did not understand that she was waiving her right to go to court when she signed an arbitration agreement with Byrider.

This is hardly surprising because the Byrider financing officer himself had no idea what arbitration is or what the rules of arbitration are, so he was unable to tell Ms. Brown what rights she was waiving.

(Foot Note for above paragraph "F&I CLOWN was Cheap labor)

Nor was she given an option -- the credit contract was presented in a standard form, take-it-or-leave-it format and she was not allowed to challenge any of its provisions.

The mandatory arbitration provision only applied to Ms. Brown. Had she defaulted on her loan, Byrider would have been able to file a lawsuit against her.

When Ms. Brown first filed her lawsuit, Byrider stopped using the mandatory arbitration clauses in their contracts. But once the courts refused to vindicate Ms. Brown's rights in court in favor of arbitration, Byrider began using the clauses again.

Ms. Brown's attorneys have received inquiries from over 40 consumers similarly defrauded by Byrider. Unfortunately, no matter how many of J.D. Byrider's former customers are defrauded, they cannot file as a class action because the mandatory arbitration clauses in their contracts waive their right to maintain class actions.

Don't EVER think that car dealers hire lawyers to write up car buying contracts that help protect consumers from auto dealer deception.

If your so called friendly car dealer wants you to sign a contract that has a built-in mandatory arbitration clause in their contract or a single document that is an arbitration addendum
tell them to SHOVE IT.

Scott I would NEVER agree to any arbitration!
Get ALL of your money back or continue to make big waves.

Also ask the Editor about his book called "Rip Off Revenge" You will love it.

Scott, Keep up the pressure. The PDI you stated is Joke it is a guide for some problems that the dealer found in the past and to look for them. At delivery did the dealer go out and demonstrate your unit? Some of these problems should of showed up at that time. I Agree that you do have serious problem with this dealer. Some words of Advice, Document every thing you can about this, As much as you may not want to make sure that you keep up with your payments, or one day it may be reposed, Good luck on this Situation.

Why Linda Smith is lying to the BBB and telling them that they are working with me.. but yet I can not seem to even get a email reply or a return phone call from her.

Bet I get a reply when we start picketing them...

Andrea;

I just got the email from Sherri with the reply to the Phoenix BBB in PDF format. It is identical to the reply sent to the Tucson BBB, with the exception of the file number and the address to lines.

I have emailed Linda Smith and provided her with 3 options to see wants to proceed and those are:

1. Friendly Rescinding of the contract, and forget this ever
happened.

2. Tempt Fate with Arbitration.

3. Have us continue our public presence, execute the picket process, and disperse literature about them to all neighboring businesses in similar lines of business, and continue this sort of activity indefinitely.


------------

Yes, it would be identical, because your complaint would go to the headquarters, regardless of which BBB you sent your complaint to....Keep us posted...

Andrea Menier
Ethics & Arbitration Liaison
602.212.2253
[email protected]

The Better Business Bureau. It's Just Good Business.
I told her that I anxiously await her reply, and will let you know if I hear anything.

The last email sent to Andrea Menier promted a phone call from her at around 2:00pm Sept 28, 2004, where we discussed options.. out of that call came this email to Linda Smith of Beaudry, of which I also cc'ed: Marty Holman, Len West, Bob Beaudry, Bob Burden and Mark Nunzio.

Mark Nunzio deleted the message without reading it!! Too bad for him... (this is not un-usual, as Marty Holman has deleted messages from me as well without reading them...)

Every message I sent I sent high-priority with a return receipt....

-----

Linda;

I just finished a conversation with Andrea Menier (Ethics & Arbitration Liaison for BBB) she is going to forward to me the reply that they received from Beaudry for us to review and reply.

1. Move into a friendly contract rescinding process, and each of us both go our separate ways and forget this bad deal ever happened.

2. Tempt fate and goto arbitration, should we so choose that route it is my understanding that you are bound by obligation to goto arbitration should we so choose it. We are confident the arbitrator will side with us as we plan on coming armed with:

a. We are fully prepared to uphold our decision to revoke our acceptance of the unit.
b. Parents are fully prepared to give statements on the latest experience they had with the units massive failures.
c. Provide statements as to the verbal challenge you issued to me regarding "Going public is a waste of my time" as well as the written challenge
issued by Mike Murphy of "Your Media Barrage will not change our mind"
d. The dealerships total lack of cooperation to meet with us and resolve, and the gross lowball offer to settle by Mr Murphy.
e. How Beaudry refused to answer my attorneys demand letter, as well as the letter from the Attorney General's office, and then lied to the BBB
saying that your working with our attorney (I called him, and he says he has not heard from you)
f. Why it took more than 3 letters from the BBB to even get Beaudry to reply to our complaint.
g. How everytime we took the unit out something else or many things went wrong.
h. How Beaudry lied to us on the fact they actually contacted the manufacturer for warranty services, or had ordered parts, but failed
to perform any follow-up as to the status.
i. How the dealership put words in our mouths in the statements to the BBB.
j. How your dealerships made offers to us to settle and then they got shutdown by higher management. (explains our back and forth on decisions)
k How the dealership made crude statements to us in person... because they got tired of seeing us back for repairs.
l. Show how per your letter to the Tucson BBB that my father is actually in total agreeance with the decisions that I have been making regarding this
matter.
m.How the dealership curtly rejected all of our offers to settle and this to closure.
n. How this is not something new to Beaudry as per AZ Superior Court records, and other Rip Off Reports filed.
o. How Beaudry rarely kept us informed as to the status of the unit while it was in repair.
p. The list goes on, and on...

3. Force us into even more public actions, picketing of the locations where corporate executives are located at. Distribution of literature to all like business, services centers, parts suppliers, etc.. in the Mesa and Tucson areas. The signs and the literature have been prepared all I have to do is go and pick them up at Kinko's, then proceed to publically humiliate you by any means required.

Please advise on how you wish to proceed with this. I anxiously await your answer.

Here is a message from Andrea Menier at Phoenix BBB at 10:15AM Sept, 28, 2004. They are trying to escape from doing anything about it... note my reply below to this email...

------------

I am working with Sherri regarding your complaint.

It is our understanding that your experience was with the location in Mesa, and you filed your complaint against both the Mesa location and the headquarters in Tucson. Arizona has 2 Bureaus; one in Phoenix and one in Tucson. Since you filed in both service areas, both Bureaus began the complaint process. In this case, your complaint is being processed by the Tucson Bureau and we are going to allow them to finish the process. There is no reason (and it is not our policy) to handle
the same issue with two different agencies. After all, you will be receiving the same response from both Bureaus anyway.

Please continue working with the BBB in Tucson and keep us updated as to what is going on so we can update our files.

If you have questions or concerns after your complaint is closed with the Tucson BBB, we will do our best to help you, if we are able to.

Andrea Menier
Ethics & Arbitration Liaison
602.212.2253
[email protected]


A reply to Andrea Menier at Phoenix BBB at 10:24AM, Sept 28, 2004.

Andrea;

Actually I would prefer to deal with the Phoenix BBB, as according to the membership listing the Tucson Beaudry is not participating in the Mediation Process, unless you can tell me different and that they actually do participate in the mediation process.

Please advise.

This is a email reply from Sherri Brauer of the Phoenix BBB at 9:15AM, Sept 28, 2004.

Please give me the address that have done business at?

Sherri Brauer
Senior Dispute Resolution Consultant
The Better Business Bureau of Central/Northern Arizona
p 602 212 2231
f 602 263 0997
[email protected]

The Better Business Bureau. It's Just Good Business!

----------

And this is my reply to her at 9:24AM, Sept 28, 2004

Sherri;


We purchased the unit at the Mesa Location.

Beaudry RV
2260 E. Main St.
Mesa, AZ 85213

But have been in communications with corporate office in Tucson.

Beaudry RV
3200 E. Irvington Rd
Tucson, AZ 85714

Both facilities refuse to meet us and negotiate a resolution.

This is an email sent to Sherri Brauer of BBB Phoenix at 9:07AM Sept 28.

Sherri;

Thanks for the reply, depending on what their reply states, we will decide upon what direction will be moving in. However if the reply is much like the reply packet they sent to the Tucson BBB (which failed to address many of the most serious concerns), we still will be seeking mediation/arbitration per their membership with the BBB.

I have replied the Tuscon BBB message, and they and Linda Smith should get those replies in a day or two, at the very end of that document it stated how we wish to resolve this matter, and was signed by both myself, and my father (where Linda had claimed that she felt that possibly him and I were not in agreeable terms on this matter)

We still remain hopeful that Beaudry wants to bring this to negotiate a resolution as quickly as possible before this gets to far out of hand, and becomes a situation that neither of us can recover from.

Linda Smith at Beaudry says "Going Public is a waste of your time"

Mike Murphy at Beaudry says "Your media barrage will not change our decision"

Both of these statements are true.

Picketing a dealer; be it an automotive, boat, etc..only shows that you have too much time on your hands, and have unreal expections of what this will accomplish.

Personaly, when I see a picket or a motor home with leamons on it, I have to laugh at the driver or the person holding a lemon sign.
What are you trying to prove? That you have a problem with your product and have such poor commucation skills that you can work with your dealer or manufacture?

I will am willing to bet that you are the type of person who can not be pleased judging my the amount of complaints on your RV. And you will never be pleased by the outcome of this situation.

If you want to make the point that you are a nut case then picket away. Personaly, I would try to work with the Manufacture or an attorney, and if an attorney wont take your case, then you must have nothing to complain about.

Attached with that packet from the Tuscon BBB, was a letter from Linda Smith making these accusations:

She mentioned that they are working on a resolution with our attorney, they are not, I called my attorney and he had not heard from them, nor did they answer his letter.

They said that we waived our rights to the Magnusson-Moss warranty act by signing a document, we only initialed it because they would not sell us the unit otherwise.

She fails to even mention the most serious concerns that we have.

She also said that "I SAID" the unit was fit for use, this is untrue.

She mentioned that myself and the co-owner of the unit were not in agreement because she had never heard from him. Him and I talk on a regular basis (he is my father!!)

She said that I have bounced around from one decision to another, that is sorta true, but only because we thought we were actually getting somewhere then when they pulled the rug from under us, we reverted back to revocation of acceptance.

About the only truth in her letter was that she acknowledges that I have started a "aggressive and bizzare" internet campaign. Makes me wonder is she getting heat from her management to bring resoulution to this!!

She mentions that they are working with us to come to a resolution this is untrue as well, and this letter is the first communications that I have seen in more than 1 month from them.

More on this as it develops.....

Attached with that packet from the Tuscon BBB, was a letter from Linda Smith making these accusations:

She mentioned that they are working on a resolution with our attorney, they are not, I called my attorney and he had not heard from them, nor did they answer his letter.

They said that we waived our rights to the Magnusson-Moss warranty act by signing a document, we only initialed it because they would not sell us the unit otherwise.

She fails to even mention the most serious concerns that we have.

She also said that "I SAID" the unit was fit for use, this is untrue.

She mentioned that myself and the co-owner of the unit were not in agreement because she had never heard from him. Him and I talk on a regular basis (he is my father!!)

She said that I have bounced around from one decision to another, that is sorta true, but only because we thought we were actually getting somewhere then when they pulled the rug from under us, we reverted back to revocation of acceptance.

About the only truth in her letter was that she acknowledges that I have started a "aggressive and bizzare" internet campaign. Makes me wonder is she getting heat from her management to bring resoulution to this!!

She mentions that they are working with us to come to a resolution this is untrue as well, and this letter is the first communications that I have seen in more than 1 month from them.

More on this as it develops.....

Attached with that packet from the Tuscon BBB, was a letter from Linda Smith making these accusations:

She mentioned that they are working on a resolution with our attorney, they are not, I called my attorney and he had not heard from them, nor did they answer his letter.

They said that we waived our rights to the Magnusson-Moss warranty act by signing a document, we only initialed it because they would not sell us the unit otherwise.

She fails to even mention the most serious concerns that we have.

She also said that "I SAID" the unit was fit for use, this is untrue.

She mentioned that myself and the co-owner of the unit were not in agreement because she had never heard from him. Him and I talk on a regular basis (he is my father!!)

She said that I have bounced around from one decision to another, that is sorta true, but only because we thought we were actually getting somewhere then when they pulled the rug from under us, we reverted back to revocation of acceptance.

About the only truth in her letter was that she acknowledges that I have started a "aggressive and bizzare" internet campaign. Makes me wonder is she getting heat from her management to bring resoulution to this!!

She mentions that they are working with us to come to a resolution this is untrue as well, and this letter is the first communications that I have seen in more than 1 month from them.

More on this as it develops.....

Attached with that packet from the Tuscon BBB, was a letter from Linda Smith making these accusations:

She mentioned that they are working on a resolution with our attorney, they are not, I called my attorney and he had not heard from them, nor did they answer his letter.

They said that we waived our rights to the Magnusson-Moss warranty act by signing a document, we only initialed it because they would not sell us the unit otherwise.

She fails to even mention the most serious concerns that we have.

She also said that "I SAID" the unit was fit for use, this is untrue.

She mentioned that myself and the co-owner of the unit were not in agreement because she had never heard from him. Him and I talk on a regular basis (he is my father!!)

She said that I have bounced around from one decision to another, that is sorta true, but only because we thought we were actually getting somewhere then when they pulled the rug from under us, we reverted back to revocation of acceptance.

About the only truth in her letter was that she acknowledges that I have started a "aggressive and bizzare" internet campaign. Makes me wonder is she getting heat from her management to bring resoulution to this!!

She mentions that they are working with us to come to a resolution this is untrue as well, and this letter is the first communications that I have seen in more than 1 month from them.

More on this as it develops.....

I got a huge packet of mail today from the Tuscon BBB where Beaudry sent them a bunch of documentation and did nothing but skirt the issues that I had been bringing to them.

They also keep saying that they are working with my attorney (I called him and he has not heard from them...)

They also said that I said things and did not, signed certain documents and did not, but this is of no real surprise to me.

As well as stated that they are working with me to get a resolution... (yeah right... ) have not heard a word from them in over 1 month now...

Hey Stick that quite interesting on Mark and his wife. I might have have to ask him what it was all about (I doubt he will be inclined to answer me...)

Got a letter from the BBB saturday.. Sept 25 stating that the Tucson BBB tried to contact Beaudry RV 3 times and got no reply.... big surprise...not.

Looking for volunteers to help picket these places.... any takers?

As of 3:35pm today a notice of expenses and intent to picket unless and agreement was reached by 5:00pm October 1, 2004 was faxed over to the head executivs of Beaudry RV Mesa, Beaudry RV Tuscon, and Beaudry Mercedes-Benz Tuscon.

Bob Beaudry - Mercedes Benz Tuscon
Bob Burden - Beaudry RV Tuscon
Mark Nunzio - Beaudry RV Mesa

Also notified that we are simply enforcing our 1st and 14th amendments.

-------------

To Beaudry Motors/RV Corporation
Mesa/Tucson, Arizona

Because Beaudry continues to choose to ignore us, I broken down the total demand for expenses incurred to date in trying to work things out with Beaudry, but since my complaints have fallen on deaf ears we have had to strengthen our efforts to obtain what is rightfully ours.

Current Expenses to Date (September 24, 2004)

2004 Four Winds 35SRV-H5..............$44,872.00
Website Production/Hosting...............$500.00
Legal Expenses ..........................$500.00
Print Media Expenses.....................$200.00
Hours Spent ($125/hr x 30 hrs).........$3750.00
Interest Charges (to date).............$1200.00
Fuel Charges.............................$225.00

Current Total To Date $51,247.00

Potential upcoming expenses should we have to picket your Tucson RV, Mesa RV, and Tuscon Mercedes Dealerships in order to bring this to resolution could exceed, $70,097.

7 Picketers Per Site(21 Total)@$200/hr for 4 hours .......$16,800.00
Print Media Expenses (Picket Signs, Handouts, etc.. ).....$300.00
Preparation Hours (10 Hours @ $125.00 per hour)......... $1250.00
Fuel Charges.......$200.00
Food for Picketers...... $300.00

Please note that these are our plans to enforce our rights under the 1st and 14th amendments.

I look forward to speaking with you regarding this, and hope that it does not have to come to us embarrassing Beaudry publicly to bring this to an end.

Should we have to go this distance and picket, all local newspapers and television media stations will be called in to cover the protest and pickets. Also the entire process will be photographed and published in the well distributed Rip Off Revenge Guide that is sold to millions nationwide to fight companies such as yourself.

Best Regards

As of 3:35pm today a notice of expenses and intent to picket unless and agreement was reached by 5:00pm October 1, 2004 was faxed over to the head executivs of Beaudry RV Mesa, Beaudry RV Tuscon, and Beaudry Mercedes-Benz Tuscon.

Bob Beaudry - Mercedes Benz Tuscon
Bob Burden - Beaudry RV Tuscon
Mark Nunzio - Beaudry RV Mesa

Also notified that we are simply enforcing our 1st and 14th amendments.

-------------

To Beaudry Motors/RV Corporation
Mesa/Tucson, Arizona

Because Beaudry continues to choose to ignore us, I broken down the total demand for expenses incurred to date in trying to work things out with Beaudry, but since my complaints have fallen on deaf ears we have had to strengthen our efforts to obtain what is rightfully ours.

Current Expenses to Date (September 24, 2004)

2004 Four Winds 35SRV-H5..............$44,872.00
Website Production/Hosting...............$500.00
Legal Expenses ..........................$500.00
Print Media Expenses.....................$200.00
Hours Spent ($125/hr x 30 hrs).........$3750.00
Interest Charges (to date).............$1200.00
Fuel Charges.............................$225.00

Current Total To Date $51,247.00

Potential upcoming expenses should we have to picket your Tucson RV, Mesa RV, and Tuscon Mercedes Dealerships in order to bring this to resolution could exceed, $70,097.

7 Picketers Per Site(21 Total)@$200/hr for 4 hours .......$16,800.00
Print Media Expenses (Picket Signs, Handouts, etc.. ).....$300.00
Preparation Hours (10 Hours @ $125.00 per hour)......... $1250.00
Fuel Charges.......$200.00
Food for Picketers...... $300.00

Please note that these are our plans to enforce our rights under the 1st and 14th amendments.

I look forward to speaking with you regarding this, and hope that it does not have to come to us embarrassing Beaudry publicly to bring this to an end.

Should we have to go this distance and picket, all local newspapers and television media stations will be called in to cover the protest and pickets. Also the entire process will be photographed and published in the well distributed Rip Off Revenge Guide that is sold to millions nationwide to fight companies such as yourself.

Best Regards

As of 3:35pm today a notice of expenses and intent to picket unless and agreement was reached by 5:00pm October 1, 2004 was faxed over to the head executivs of Beaudry RV Mesa, Beaudry RV Tuscon, and Beaudry Mercedes-Benz Tuscon.

Bob Beaudry - Mercedes Benz Tuscon
Bob Burden - Beaudry RV Tuscon
Mark Nunzio - Beaudry RV Mesa

Also notified that we are simply enforcing our 1st and 14th amendments.

-------------

To Beaudry Motors/RV Corporation
Mesa/Tucson, Arizona

Because Beaudry continues to choose to ignore us, I broken down the total demand for expenses incurred to date in trying to work things out with Beaudry, but since my complaints have fallen on deaf ears we have had to strengthen our efforts to obtain what is rightfully ours.

Current Expenses to Date (September 24, 2004)

2004 Four Winds 35SRV-H5..............$44,872.00
Website Production/Hosting...............$500.00
Legal Expenses ..........................$500.00
Print Media Expenses.....................$200.00
Hours Spent ($125/hr x 30 hrs).........$3750.00
Interest Charges (to date).............$1200.00
Fuel Charges.............................$225.00

Current Total To Date $51,247.00

Potential upcoming expenses should we have to picket your Tucson RV, Mesa RV, and Tuscon Mercedes Dealerships in order to bring this to resolution could exceed, $70,097.

7 Picketers Per Site(21 Total)@$200/hr for 4 hours .......$16,800.00
Print Media Expenses (Picket Signs, Handouts, etc.. ).....$300.00
Preparation Hours (10 Hours @ $125.00 per hour)......... $1250.00
Fuel Charges.......$200.00
Food for Picketers...... $300.00

Please note that these are our plans to enforce our rights under the 1st and 14th amendments.

I look forward to speaking with you regarding this, and hope that it does not have to come to us embarrassing Beaudry publicly to bring this to an end.

Should we have to go this distance and picket, all local newspapers and television media stations will be called in to cover the protest and pickets. Also the entire process will be photographed and published in the well distributed Rip Off Revenge Guide that is sold to millions nationwide to fight companies such as yourself.

Best Regards

As of 3:35pm today a notice of expenses and intent to picket unless and agreement was reached by 5:00pm October 1, 2004 was faxed over to the head executivs of Beaudry RV Mesa, Beaudry RV Tuscon, and Beaudry Mercedes-Benz Tuscon.

Bob Beaudry - Mercedes Benz Tuscon
Bob Burden - Beaudry RV Tuscon
Mark Nunzio - Beaudry RV Mesa

Also notified that we are simply enforcing our 1st and 14th amendments.

-------------

To Beaudry Motors/RV Corporation
Mesa/Tucson, Arizona

Because Beaudry continues to choose to ignore us, I broken down the total demand for expenses incurred to date in trying to work things out with Beaudry, but since my complaints have fallen on deaf ears we have had to strengthen our efforts to obtain what is rightfully ours.

Current Expenses to Date (September 24, 2004)

2004 Four Winds 35SRV-H5..............$44,872.00
Website Production/Hosting...............$500.00
Legal Expenses ..........................$500.00
Print Media Expenses.....................$200.00
Hours Spent ($125/hr x 30 hrs).........$3750.00
Interest Charges (to date).............$1200.00
Fuel Charges.............................$225.00

Current Total To Date $51,247.00

Potential upcoming expenses should we have to picket your Tucson RV, Mesa RV, and Tuscon Mercedes Dealerships in order to bring this to resolution could exceed, $70,097.

7 Picketers Per Site(21 Total)@$200/hr for 4 hours .......$16,800.00
Print Media Expenses (Picket Signs, Handouts, etc.. ).....$300.00
Preparation Hours (10 Hours @ $125.00 per hour)......... $1250.00
Fuel Charges.......$200.00
Food for Picketers...... $300.00

Please note that these are our plans to enforce our rights under the 1st and 14th amendments.

I look forward to speaking with you regarding this, and hope that it does not have to come to us embarrassing Beaudry publicly to bring this to an end.

Should we have to go this distance and picket, all local newspapers and television media stations will be called in to cover the protest and pickets. Also the entire process will be photographed and published in the well distributed Rip Off Revenge Guide that is sold to millions nationwide to fight companies such as yourself.

Best Regards

Once again a stream of faxes have been sent to the corporate execs and managers of Beaudry RV Tucson, Beaudry RV Mesa, and Beaudry Mercedes-Benz Tuscon.

Why they continue to think that ignoring me is going to make me go away is beyond me. As I have told that every time I have to call them or fax them my efforts will only become louder and more publicized.

Companies like this one should not be allowed to get away with these things, they feel they can hide behind their corporate maskings.

But if it comes down to picketing both the Mesa and Tuscon locations then so be it. Let the games begin! :)

Once again a stream of faxes have been sent to the corporate execs and managers of Beaudry RV Tucson, Beaudry RV Mesa, and Beaudry Mercedes-Benz Tuscon.

Why they continue to think that ignoring me is going to make me go away is beyond me. As I have told that every time I have to call them or fax them my efforts will only become louder and more publicized.

Companies like this one should not be allowed to get away with these things, they feel they can hide behind their corporate maskings.

But if it comes down to picketing both the Mesa and Tuscon locations then so be it. Let the games begin! :)

Once again a stream of faxes have been sent to the corporate execs and managers of Beaudry RV Tucson, Beaudry RV Mesa, and Beaudry Mercedes-Benz Tuscon.

Why they continue to think that ignoring me is going to make me go away is beyond me. As I have told that every time I have to call them or fax them my efforts will only become louder and more publicized.

Companies like this one should not be allowed to get away with these things, they feel they can hide behind their corporate maskings.

But if it comes down to picketing both the Mesa and Tuscon locations then so be it. Let the games begin! :)

Hey Scott ask Mark what is this below all about.

http://www.superiorcourt.maricopa.gov/
docket/civil/caseInfo.asp?caseNumber=CV1999-022896

By the way Scott don't let anybody tell you that they can't cancel the warranty policy. They can cancel it and give you a refund. They will not give you 100% back but most of the time you can get 80% 0r 90% of your money back.

Not too long ago I helped a local law firm with a case against a local RV dealer. I caught them sending fraudulent doc's to the court. They fabricated a few extra doc's to try to make the court think they were on the up and up.

The RV buyer got bent over in a big way and the Arbitrator ruled in favor of the dirty RV dealer. Later we found out that the RV dealer's lawyer and the Arbitrator were in bed together on a much bigger case. So much for justice for the consumer.

I tell people all the time when you go to a car or RV dealer NEVER sign anything that has an Arbitration clause in it. If you do and you have troubles, you will get screwed!

Can't say who was right or wrong but here is what I found. You be the JUDGE!

http://www.superiorcourt.maricopa.gov/
docket/civil/caseSearchResults.asplastName=
&FirstName=&bName=Beaudry+RV&x=91&y=4

Hey Scott ask Mark what is this below all about.

http://www.superiorcourt.maricopa.gov/
docket/civil/caseInfo.asp?caseNumber=CV1999-022896

By the way Scott don't let anybody tell you that they can't cancel the warranty policy. They can cancel it and give you a refund. They will not give you 100% back but most of the time you can get 80% 0r 90% of your money back.

Not too long ago I helped a local law firm with a case against a local RV dealer. I caught them sending fraudulent doc's to the court. They fabricated a few extra doc's to try to make the court think they were on the up and up.

The RV buyer got bent over in a big way and the Arbitrator ruled in favor of the dirty RV dealer. Later we found out that the RV dealer's lawyer and the Arbitrator were in bed together on a much bigger case. So much for justice for the consumer.

I tell people all the time when you go to a car or RV dealer NEVER sign anything that has an Arbitration clause in it. If you do and you have troubles, you will get screwed!

Can't say who was right or wrong but here is what I found. You be the JUDGE!

http://www.superiorcourt.maricopa.gov/
docket/civil/caseSearchResults.asplastName=
&FirstName=&bName=Beaudry+RV&x=91&y=4

Hey Scott ask Mark what is this below all about.

http://www.superiorcourt.maricopa.gov/
docket/civil/caseInfo.asp?caseNumber=CV1999-022896

By the way Scott don't let anybody tell you that they can't cancel the warranty policy. They can cancel it and give you a refund. They will not give you 100% back but most of the time you can get 80% 0r 90% of your money back.

Not too long ago I helped a local law firm with a case against a local RV dealer. I caught them sending fraudulent doc's to the court. They fabricated a few extra doc's to try to make the court think they were on the up and up.

The RV buyer got bent over in a big way and the Arbitrator ruled in favor of the dirty RV dealer. Later we found out that the RV dealer's lawyer and the Arbitrator were in bed together on a much bigger case. So much for justice for the consumer.

I tell people all the time when you go to a car or RV dealer NEVER sign anything that has an Arbitration clause in it. If you do and you have troubles, you will get screwed!

Can't say who was right or wrong but here is what I found. You be the JUDGE!

http://www.superiorcourt.maricopa.gov/
docket/civil/caseSearchResults.asplastName=
&FirstName=&bName=Beaudry+RV&x=91&y=4

I called and confirmed today that Mark Nunzio, the Finance Department, and Service Department all received copies the Rip Off Report that I faxed over to the Beaudry Mesa Location.

The admin who answered the phone, new exactly what I was talking about and said that like "5" different faxes came in yesterday and today regarding this situation.

This was confirmed at 1:47 pm Sept 23, 2004

Today I called and left messages with:

Bob Burden - COO of Beaudry. Left message with his secretary Laura Cierna at 9:58AM - 9/23/04. She acknowledged the reciept of both RipOffReport Faxes. Told her that if they continue to ignore us we will only get more vocal, and persistent.

Bob Beaudry - CEO of Beaudry. Left message with the operator. He is located at the Beaudry Mercedez-Benz dealership in Tuscon. His assistant name is Brenda Pierson, this message was left with the operator at 9:49AM - 9/23/04. Explained that if they keep ignoring us we will only get more vocal, and persistent.

I have sent a fax to every known magazine on RVing in hopes that they start to call Beaudry and ask them questions on this RipOff.

Motorhome Magazine - monthly articles on Class A and Class C motorhomes.

New RVer Website - offers articles, advice, and information for beginning or aspiring RVers.

Practical Motorhome Online - resource for the motorhome
enthusiast, featuring where to go, what to buy, and more.

RV Companion Magazine - print magazine for the RV lifestyle available by subscription.

RV Gazette - magazine for the recreational vehicle lifestyle.

RV Journal Magazine - focus on California, Nevada, and Arizona.

RV Lifestyle - offers information about vacations and equipment with a Canadian focus.

RVview - online magazine for RV owners.

Trailer Life - for RVers in America; all about recreational vehicles and outdoor camping activities for the whole family.

Scott

I have sent a fax to every known magazine on RVing in hopes that they start to call Beaudry and ask them questions on this RipOff.

Motorhome Magazine - monthly articles on Class A and Class C motorhomes.

New RVer Website - offers articles, advice, and information for beginning or aspiring RVers.

Practical Motorhome Online - resource for the motorhome
enthusiast, featuring where to go, what to buy, and more.

RV Companion Magazine - print magazine for the RV lifestyle available by subscription.

RV Gazette - magazine for the recreational vehicle lifestyle.

RV Journal Magazine - focus on California, Nevada, and Arizona.

RV Lifestyle - offers information about vacations and equipment with a Canadian focus.

RVview - online magazine for RV owners.

Trailer Life - for RVers in America; all about recreational vehicles and outdoor camping activities for the whole family.

Scott

I have sent a fax to every known magazine on RVing in hopes that they start to call Beaudry and ask them questions on this RipOff.

Motorhome Magazine - monthly articles on Class A and Class C motorhomes.

New RVer Website - offers articles, advice, and information for beginning or aspiring RVers.

Practical Motorhome Online - resource for the motorhome
enthusiast, featuring where to go, what to buy, and more.

RV Companion Magazine - print magazine for the RV lifestyle available by subscription.

RV Gazette - magazine for the recreational vehicle lifestyle.

RV Journal Magazine - focus on California, Nevada, and Arizona.

RV Lifestyle - offers information about vacations and equipment with a Canadian focus.

RVview - online magazine for RV owners.

Trailer Life - for RVers in America; all about recreational vehicles and outdoor camping activities for the whole family.

Scott

I have sent a fax to every known magazine on RVing in hopes that they start to call Beaudry and ask them questions on this RipOff.

Motorhome Magazine - monthly articles on Class A and Class C motorhomes.

New RVer Website - offers articles, advice, and information for beginning or aspiring RVers.

Practical Motorhome Online - resource for the motorhome
enthusiast, featuring where to go, what to buy, and more.

RV Companion Magazine - print magazine for the RV lifestyle available by subscription.

RV Gazette - magazine for the recreational vehicle lifestyle.

RV Journal Magazine - focus on California, Nevada, and Arizona.

RV Lifestyle - offers information about vacations and equipment with a Canadian focus.

RVview - online magazine for RV owners.

Trailer Life - for RVers in America; all about recreational vehicles and outdoor camping activities for the whole family.

Scott

Stick,

You're probably right about 3 On Your Side and auto dealers. I know that most local advertising both on TV and radio is from the local auto dealerships.

However, I still think it is at least worth the small effort to write them, even if all they say is they are booked with stories. I am hoping that they can help me with my own situation (see the reports here on Starbiz).

I've never heard of Rich Skidmore (was he before Gary Harper?). I have only lived here since Feb '03, so maybe it was before my time.

Scott, give Beaudry hell, and good luck in your fight.

Hi Paul-

Your right, I left that part out my mistake. Its 35 foot fifth wheel made by Four Winds (Dutchmen) part of the Thor company.

It is the Toy Hauler version also.

I have been in contact with the manufacturer, and they did agree to build a new unit, BUT not provide any compensation for having to endure the expenses of keeping this "Piece of Junk", I even tried to negotiate with them and Beaudry and nothing worked.

Even if I were to accept the new unit, I would still be out of pocket over $7000, my warranties and extended protection packages would not transfer over either I would have to buy those again, that makes my total loss over $10k. So that is why I have chosen not to accept the offered replacement unit at this time.

Hey Pat don't think that 3 TV will help a car buyer that is having trouble with a car dealer Rip Off. Ask yourself this question. How much money do you think 3TV gets in car dealer advertising?

I have worked as a car salesman and now I am a car buyers advocate here at ripoffreport.com.

In Arizona it is legal for one of two involved in a phone call to secretly recorded the phone conversation. You might have a ton of fun listing to some tapes that I secretly made of me Rich Skidmore from 3 TV. Tapes are about CSI Diversion. Skidmore said that 3 TV had big balls and that they would air the story. He said that they were going to "Sand bag" the story until the sweeps, then they would air the story.

I feel that 3 TV did not want to air the story because their biggest advertiser was also doing this CSI diversion. No TV station likes to bite the big hands that feed them. After I brought this story to Skidmore, he found a guy that told him of a BIG dealer in Tempe AZ that was doing it. This dealer was the biggest advertiser on 3 TV's web site.

Hey Pat when was the last time you seen a local franchised new car dealer get exposed on a local TV station?

Pat email 3TV and ask about the Rich Skidmore/Stick Bogart CSI diversion story. Ask them why they never aired it. Ask them why they never do in-depth stories on car dealers. Then post their reply on this Rip Off Report. I would love to read their reply.

Thanks Stick-

Appear to be a trend setting in here I might just have to contact these two people ask them about what is happening or happened to them regarding Beaudry RV.

Hopefully there is more of where is coming from.

We have taken this one step further... decided to call the Credit Card Company that we used for the $5000 down payment on the unit, and dispute the charges. They have so far sided with us and that this could be a fraud case on their hands.

We have also contacted the lender, and they are telling us the same thing that since we have yet to receive a fully functioning unit in a reasonable time they to are going to investigate them for fraud as well.

Will keep RipOff Report updated as this developes...

Hey Scott Like to know what others feel about Beaudry RV? Go find Mr WilmerG Elbers and his wife Betty B. ask them what they think. Seems that they and Beaudry RV have been to court. Read about it at the below URL

http://www.superiorcourt.maricopa.gov/
docket/civil/caseInfo.asp?caseNumber=CV2003-091705

Next I found Terryand JoyceHoule ask them what they think. Maybe you all have some things in common

http://www.superiorcourt.maricopa.gov/
docket/civil/caseInfo.asp?caseNumber=CV2002-093101

Thanks Pat - I tried that route, but was told by them:

Thanks for contacting us. Sorry for the delay in responding to you. Unfortunately, we are booked for stories at this time. We suggest you contact the BBB www.bbb.org and the AG's office (602) 542-5763

-Thanks for writing
3 On Your Side
======================

As far as lemon law goes... I am not covered, because -
1) Its a Trailer
2) Its GVWR is over 10,000 lbs

So it now falls back into the AG, or Revocation of Acceptance laws.

Maybe by them being seen on here, they will "own up" to the problems, and finally retract the contract. Thanks to Tim above, they have lost a $90k sale! YEAH!!! :) Hope for more to be affected as well.

Tim - your words do help. Hopefully we get more of them like your posted, and maybe they will see efforts as affecting their bottom line.

As things progress, I will be keeping RipOffReport updated as such.

Your buddy Linda Smith "Customer Service Manager" is dead wrong with her "people will still buy what they want" comment. Well, perhaps not *totally* wrong.

I have worked very hard to save the $20,000. cash I would put down on a $90,000. RV. A Beaudry RV no less, as I saw them at the Arizona State Fair. I am just over $19,000 and so very excited about purchasing my brand new RV...

And she's right, I suppose... I'll still buy what I want... but definitely not from Beaudry. Not after reading your clear post. THANK YOU for submitting it -- I know it must have taken you some time.

I'm sure Beaudry would respond with the fact that I'm not likely to have those kinds of problems on a new unit -- and that's not the point. Who wants to patronize a company with those kind of bad business practices???

I aim to finally make my purchase in November. I *guarantee* you I will go somewhere else. I hope they realize they could have solved this problem with you, and then still had MY sale.

I hope my decision helps you feel at least the tiny-est bit better.

Scott,

It seems as if you have already taken several steps in the right direction to get resolution on your situation. But I would also try contacting Gary Harper at 3 On Your Side.

3 On Your Side
5555 N 7th Ave
Phoenix, AZ 85015
www.azfamily.com

I'm not sure since I have never purchased an RV before, but shouldn't the Lemon Law come into play here? If so, there should have been information included in the glove box at purchase.

Good luck, and keep fighting the good fight.

Because I have taken this so personal (I think you would to if a company decided to do what it has done to me).

I decided to get noticed on Google, and took out a Sponsored Link on their site. So now when you search on -

Beaudry
Beaudry Motor
Arizona RV
Beaudry RV

and you look on the right hand side of screen.

My "Ad" will show up in the list most of the time!

This company needs to learn the hard lesson in business you rip-off a customer and they will tell as many people as possible not to use your business or services. Right now they think that "Going Public is Waste of My Time", and "Your media barrage will not change our minds"

I have also posted on every RV\Camping forum I could find, the American Sand Assocation Forums (40,000 members!!!)

There "current mindset" may be the case, but when my efforts start effecting the bottom line and Bob Beaudrys pocket book... I am betting that they will resolve my issues and retract the contract!!

Everything on my postings, rip-off report, etc.. are true and they know it.

We are hoping that someone see this and can help us out here... as the dealer has done nothing blackball us during this whole ordeal, and we just want it to end so that we can move on with our lives, and find a dealer that will work with us. They have ignored the demand letter from our attorney, as he states we are protected by law under the Uniform Commercial Code ARS 47-2608 - Revocation of Acceptance. Their management and "corporate counsel" has done nothing for us, except provide insulting settlement offers, when all we want is our money back, and the interest paid on our loan.

They have also ignored the letters from the AG and BBB.

There has to be one news channel or radio station out there willing to take the story and make this company look like fools.

This place thinks 40+ years of being in business is their invincible shield, and that no amount of public humility will hurt them...I have set out to prove that wrong and get my money back!!!!

Too top it off.. the last comment made by Linda Smith "Customer Service Manager" for the corporate office in Tucson was "Going public is a waste of your time, people will still buy what they want", I also asked her if she would go on camera (mine or a news channel) and she said "NO", if she is so in the right, what is she afraid of...

You will also notice below that they have made statements to me, that despite the unit leaking fuel, electrical shorts, holes in bottom, and defective plumbing - "Its safe to use", and "that these kinds of problems are just expected"

I have put up a website, that is getting national attention, and in less than a month has received nearly 5000 hits!!

Here are the contacts of the people you can speak with
Marty Holman - Vice President (Tucson)
Linda Smith - Customer Service Manager
Mark Nunzio - General Manager Mesa
Glen Cannon - Service Manager Mesa
Mark Murphy - Corporate Legal - Beaudry Motors
Bob Beaudry - President/CEO Beaudry Motors
Bob Burden - President/CEO - Beaudry RV
Lynn West - Vice President - Beaudry RV

I know that I have rattled some cages their, as none of these people will reply to me except their corporate attorney Mike Murphy, and then talking to him is like is about as much fun as talking to a stone wall.

I am even considering making up some posters for the side of the RV and driving around Mesa (near the dealership) that says "Beaudry Sold me a Lemon - And Wont Take it Back"

Beaudry can end this today by just simply allowing us to return the unit, and give our money back to us... if we have to goto court, not only will we seek our money back, we will seem damages and attorney fees..