- Report: #10016
Complaint Review: Beauty.com Soul.com - DANVILLE California
-
Author Not Confirmed
Why?
Beauty.com Soul.com
P.O. Box 3368, Danville, CA DANVILLE, 94526 California, U.S.A.
Phone:
NO PHONE NUMBER CONTACT
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
BEAUTY.com & SOUL.com Ripoff- Takes your money - SENDS NO product
I want to warn people about a Health and Beauty web page who is supposed to advertise to the 'Black Consumer'.
The page is: www.BeautyandSoul.com
I placed an order with this company on OCTOBER 31, 2001 and received the 'normal' email confirmation.
However, I did not use a Credit card because I had never heard of the site before and was not familiar with their location.
NO CONTACT PHONE NUMBER TO REACH THEM, SHOULD HAVE BEEN A HUGH RED FLAG TO ME.
Nonetheless, I placed a small order and stated I would pay by check. I mailed my check to the address in Danvile, California NOTICE NO CONACT NUMBER. ONLY A PO BOX and email. BOTH OF WHICH could be cancelled, closed at anytime!.
After some time, I still had not received any OTHER emails stating my order was shipped. I checked my bank and found that they CASHED THE CHECK ON NOVEMBER 19TH, 2001. Still, by December 14, 2001, I had not received ANYTHING. No email, No backorder notice, No product, NOTHING.
I sent the below email to the email address given on their page:
:::::::::::::
Date: Fri, 14 Dec 2001 09:46:05 -0800 (PST)
From: "Nubian" Subject:
REGRADING ORDER # 103101-010389-167209 not received from November 19th
To: [email protected]
Sir/Madam:
I placed an order on October 31, 2001(ORDER# 103101-010389-167209) and mailed a check to you to cover the cost of the order: $17.52. This check was cashed by you on November 19th.
However, I have yet to receive the product ordered.
Is there a problem shipping this product? Is it out of stock? I have NOT received an email about
any problems with shipping, etc that would cause my order to be delayed 25 days ?
PLEASE ADVISE ON THE STATUS OF THIS ORDER.
Thank you.
:::::::::::
NO RESPONSE FROM BEAUTYandSOUL.COM to my email .
I SENT ANOTHER EMAIL TO THE CUSTOMER CARE EMAIL ADDRESS ON December 19, 2001:
:::::::::
Date: Wed, 19 Dec 2001 07:46:19 -0800 (PST)
From: "Nubian"
Subject: ORDER NOT RECEIVED - 103101-010389
To: [email protected]
Dear Sir/Madam,
I would like to again inquire about to the status of the below order placed with your company on October 31, 2001. The check I sent to your company was cashed on November 19, 2001, however, I have yet to receive the items ordered.
PLEASE CONTACT ME AT THE BELOW NUMBERS OR EMAIL to advise me on the status of this order.
::::::::::
It's now December 27, 2001 and I still do not have the product, NO REFUND TO MY CHECKING ACCOUNT, nor ANY EMAILS from the above.
I honestly do not EXPECT TO GET THE PRODUCT I ORDERED, BUT beware when a page gives NO PHONE NUMBERS and/or ONLY A P.O. BOX. This was basic and I KNEW it. Since the order was small, I thought I'd give the people a chance. But after using the Internet for so many orders, this is the VERY FIRST TIME I HAVE HAD A PROBLEM with any online company.
The page is: www.BeautyandSoul.com
I placed an order with this company on OCTOBER 31, 2001 and received the 'normal' email confirmation.
However, I did not use a Credit card because I had never heard of the site before and was not familiar with their location.
NO CONTACT PHONE NUMBER TO REACH THEM, SHOULD HAVE BEEN A HUGH RED FLAG TO ME.
Nonetheless, I placed a small order and stated I would pay by check. I mailed my check to the address in Danvile, California NOTICE NO CONACT NUMBER. ONLY A PO BOX and email. BOTH OF WHICH could be cancelled, closed at anytime!.
After some time, I still had not received any OTHER emails stating my order was shipped. I checked my bank and found that they CASHED THE CHECK ON NOVEMBER 19TH, 2001. Still, by December 14, 2001, I had not received ANYTHING. No email, No backorder notice, No product, NOTHING.
I sent the below email to the email address given on their page:
:::::::::::::
Date: Fri, 14 Dec 2001 09:46:05 -0800 (PST)
From: "Nubian"
REGRADING ORDER # 103101-010389-167209 not received from November 19th
To: [email protected]
Sir/Madam:
I placed an order on October 31, 2001(ORDER# 103101-010389-167209) and mailed a check to you to cover the cost of the order: $17.52. This check was cashed by you on November 19th.
However, I have yet to receive the product ordered.
Is there a problem shipping this product? Is it out of stock? I have NOT received an email about
any problems with shipping, etc that would cause my order to be delayed 25 days ?
PLEASE ADVISE ON THE STATUS OF THIS ORDER.
Thank you.
:::::::::::
NO RESPONSE FROM BEAUTYandSOUL.COM to my email .
I SENT ANOTHER EMAIL TO THE CUSTOMER CARE EMAIL ADDRESS ON December 19, 2001:
:::::::::
Date: Wed, 19 Dec 2001 07:46:19 -0800 (PST)
From: "Nubian"
Subject: ORDER NOT RECEIVED - 103101-010389
To: [email protected]
Dear Sir/Madam,
I would like to again inquire about to the status of the below order placed with your company on October 31, 2001. The check I sent to your company was cashed on November 19, 2001, however, I have yet to receive the items ordered.
PLEASE CONTACT ME AT THE BELOW NUMBERS OR EMAIL to advise me on the status of this order.
::::::::::
It's now December 27, 2001 and I still do not have the product, NO REFUND TO MY CHECKING ACCOUNT, nor ANY EMAILS from the above.
I honestly do not EXPECT TO GET THE PRODUCT I ORDERED, BUT beware when a page gives NO PHONE NUMBERS and/or ONLY A P.O. BOX. This was basic and I KNEW it. Since the order was small, I thought I'd give the people a chance. But after using the Internet for so many orders, this is the VERY FIRST TIME I HAVE HAD A PROBLEM with any online company.
