- Report: #1150423
Complaint Review: bed pros - Brandon Florida
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Author Not Confirmed
Why?
bed pros
1335 W Brandon Blvd Brandon, 33511 Florida, USA
Phone:
(813) 655-1336
Web:
http://bedpros.com/
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Business Rating:
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bed pros SPENT 1000.00 AND VERY UNHAPPY Brandon Florida
This is not exactly a "rip-off. but more of a concern. I purchased a queen memory foam bed from Scott at Bed Pros in Brandon,Florida I purchased it 5/17/2014 and after 3 nights on the Dominion model make by King Koil I didn't like the bed. I spent $1038.00 on this bed and WAS FULLY AWARE that there are no refunds. I am though entitled to a comfort exchange that I COULD have taken advantage of. But finding that no other mattress suited me at this store mostly due to the extreme cost ( the only other bed that felt decent cost over $3000.00)
My complaint is when I spoke to Scott I asked him for a 50% refund this way they will not be out any money and I then could shop elsewhere, Scott told me he would call the boss. ( owner) to try to get that done for me and he even told me that they would at least not loose money and everyone would be happy.Well, the BOSS said no, so I asked to speak to the BOSS........... Scott told me that the boss will not talk to me as the BOSS does not deal with customers...
OK, THE BOSS DOES NOT DEAL WITH CUSTOMERS??? Bed Pros is a decent size chain store and not having "THE BOSS" be willing to talk to a customer that spent "one thousand dollars" at THEIR STORE... that really makes me mad and basically the reason to complain,
Yes they offer "NO REFUNDS" I knew it but figuring that I would not have a issue and these guys have a good reputation I figured they would do all they could to make me happy.
having a MYSTERY OWNER really bothers me so, now I am out ONE THOUSAND DOLLARS with a company that has a LOCAL OWNER that will not talk to his customers............. very sad way to do business........... I highly recommend IF you buy something from them BE VERY AWARE that you cannot talk to anyone other than a store manager.
I feel 50% refund would have been fair but I cannot even talk to the LOCAL OWNER to discuss it. On a positive note the store manager Scott was pleasant overall IF I had 2 grand more I COULD HAVE upgraded and solved my issue. I just do not have that much cash, My biggest complaint is this company has a owner that will not talk to customers......... really??? not a way to do business in my opinion...
2 Updates & Rebuttals
nmd122
Auburndale,Florida,
There is no one above me.??
#2Author of original report
Tue, June 03, 2014
There is no one above me.There is no one above me.There is no one above me.There is no one above me.There is no one above me.
OK GOT THAT OUT OF THE WAY WAIT ,..............ONE MORE TIME..................................
There is no one above me.
do you own bed pros???
at least at apple or any other store there is a district manager, regional director ect... and at bed pros the manager is the only one >>>>>>>>>>>>>>>>>>> There is no one above me.There is no one above me.There is no one above me.There is no one above me.There is no one above me.There is no one above me.There is no one above me.There is no one above me.There is no one above me.There is no one above me.There is no one above me.There is no one above me.There is no one above me.There is no one above me
I find that hard to believe and for that reason I have filed a BBB complaint and I will find out how to reach out to Principal:Mr. Jim McCabe(Regional Manager) unless he is not above you???
again, I am not asking for 100% refund but I know by looking at the website the ONLY BED that would work for me will cost 3000.00 and I simply do not have that................ what bothers me is why Principal:Mr. Jim McCabe(Regional Manager) will not talk to me??? I am sorry but that is just poor customer service.Scott, you are a great guy!! very nice and I KNOW you did NOT intentionally mislead me and you were clear on how bed pros does business!!! you are a asset to bed pros!
IT IS THE POLICYS OF THE COMPANY I DISLIKE AND WHY Principal:Mr. Jim McCabe(Regional Manager) WONT REACH OUT TO ME IS REDICULOUS...........he takes 1000.00 from a customer and wont even talk to me??? I am sorry Scott, but that is unacceptable.... and to hear>>> there is no one above me is not only incorrect but Principal:Mr. Jim McCabe(Regional Manager) should be ashamed to present his business that way and ""hide " from the custoners that provide careers for you and many others!!! I expect he will contact me as I know the BBB will be in touch. again let me make this clear..............
YOU DID YOUR BEST TO HELP ME!!! I AM NOT TELLING FOLKS NOT TO SHOP THERE!! YOU HAD MY BEST INTEREST AT HEART AND YOU TRIED........... UNFORTUNATELY I AM NOT HAPPY WITH MY PURCHASE AND YOU DID ALL YOU COULD NOW Principal:Mr. Jim McCabe(Regional Manager) NEEDS TO STEP IN!!! IN NO WAY AM I BASHING BED PROS I JUST THINK Principal:Mr. Jim McCabe(Regional Manager) NEEDS TO CONTACT ME AND DISCUSS THE ISSUE.
Report Attachments
BrandonBedPros
Brandon,Florida,
Rebuttle
#3REBUTTAL Individual responds
Tue, June 03, 2014
Customer came in looking for a mattress on 5/15/2014. He had already been looking at a mattress similar to the one on my floor at another retailer in Lakeland. Difference being that my mattress was much less expensive. We spent a lot of time together and customer is very friendly.
Customer and I spoke about our comfort exchange policy and knew that we had a very strict no returns and no refunds policy because we cannot re-sale a used bed.
Customer and I spoke in great detail about the mattress and everything inside of it. He even called the manufacturer while he was in my store just to verify the things I was telling him. Of course, they backed up everything I said. Customer decided to leave a deposit on the mattress while he did his research and got me a copy of his prescription from his doctor.
The next morning the manufacturer called me back to let me know that the customer had called several times and spoke to several different people about the mattress. A few hours later the customer called me back and set up a time and date for delivery.
Mattress was delivered a few days later, customer paid balance in full, I assumed everything was great. Customer did call a few times to several different stores, assumedly looking for conflicting answers, about his mattress being too firm. I explained to customer that every mattress is slightly firmer when you first get it; you just have to give it a few days to "break in."
This happens in ALL mattresses. From you’re cheapest to most expensive and is much more noticeable on an all foam mattress like he bought. Basically, the mattress has a cell structure that is closed off because of the manufacturing process and will open up as the cells have pressure applied on them; similar to bubble wrap.
To make a long story short, after several phone calls, customer decided he simply no longer liked the mattress. This happens to customers frequently. Spending ten minutes in the store is different than sleeping on the mattress night after night. That is why we have a 30 day comfort exchange period. At the time he agreed that using the exchange would be his best course of action.
The problem, as he claims, is that the only mattress he likes is thousands of dollars more than he wanted to spend. He made this assumption without ever coming back into the store while I was here to try any other mattresses.
Customer called out of the blue one day and demanded his money back. After reminding him that we don’t do refunds and offering to find him a floor model mattress to make the cost a lot lower, almost half, customer decided to call other stores to see if anyone would give into his demands, he also became very demanding about speaking to my “boss.”
I am the store manager here and only the store manager can help you. There is no one above me.
If you go to Apple and buy a new iPhone, then decide you just don’t like it, you are stuck with it, no returns, and no exchanges. But, just for fun, let’s assume that Apple has a 30 day comfort exchange policy like we do; do you then demand to speak to Steve Jobs? No. That would be ridiculous.
I have gone far above the norm to help this customer and nothing seems to make him happy.
Bottom line, customer has a comfort exchange available to him until 6/16/2014
