- Report: #802422
Complaint Review: Bendron Titan Trailers - Douglas Georgia
Reported By:
robf26tc -
Selbyville, Delaware, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Bendron Titan Trailers
428 Simmons Drive Douglas, 31533 Georgia, United States of America
Phone:
912-383-9777
Web:
http://www.bendrontitantrailers.com/
Categories:
Business Rating:
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Bendron Titan Trailers Bendron Trailer Bad Quality; No Service; Dangerous Construction Douglas, Georgia
I purchased a newly constructed Enclosed Bendron Titan Trailer from Rodger Fuller, Owner of Mobile Space Sales and Rentals in Bonaire, GA in June of 2011. At that time I paid the required deposit of $250 so that the trailer could be built. I took delivery of the trailer in July 2011
I started noticing problems with the newly constructed trailer. Water was leaking into the enclosed area and was starting to cause mold to grow on the side wall. The side and ramp doors would not close properly. Rust stains were beginning to show up on the exterior of the trailer. The tongue would jam which did not allow the tongue to lock safely onto the ball receiver. I immediately contacted Pat at Mobile Space to ask for advice. Pat recommended that I contact the manufacture Bendron Titan Trailers directly for warranty service.
I called Bendron Titan Trailer and spoke to Jimmy the Operating Manager. Jimmy stated that the side window must need to be re-caulked and offered to send me some caulk so I may repair the trailer myself. I agreed and forwarded my information to Jimmy via the email address he provided. After speaking with Jimmy, I inspected the trailer further and found that the water leak was caused by a window that had been installed up side down and the roof was cracked in several places. I immediately called Jimmy back but was only able to leave him a message.
Since July 2011 the trailer remains unrepaired and leaks water. Nothing has been repaired and neither Mobile Space nor Bendron Titan Trailer is willing to offer any kind of reasonable solution. Neither company will call me back. Both Companies: Mobile Space Sales & Rental and Bendron Titan Trailers will rip you off as they have ripped me off.
I started noticing problems with the newly constructed trailer. Water was leaking into the enclosed area and was starting to cause mold to grow on the side wall. The side and ramp doors would not close properly. Rust stains were beginning to show up on the exterior of the trailer. The tongue would jam which did not allow the tongue to lock safely onto the ball receiver. I immediately contacted Pat at Mobile Space to ask for advice. Pat recommended that I contact the manufacture Bendron Titan Trailers directly for warranty service.
I called Bendron Titan Trailer and spoke to Jimmy the Operating Manager. Jimmy stated that the side window must need to be re-caulked and offered to send me some caulk so I may repair the trailer myself. I agreed and forwarded my information to Jimmy via the email address he provided. After speaking with Jimmy, I inspected the trailer further and found that the water leak was caused by a window that had been installed up side down and the roof was cracked in several places. I immediately called Jimmy back but was only able to leave him a message.
Since July 2011 the trailer remains unrepaired and leaks water. Nothing has been repaired and neither Mobile Space nor Bendron Titan Trailer is willing to offer any kind of reasonable solution. Neither company will call me back. Both Companies: Mobile Space Sales & Rental and Bendron Titan Trailers will rip you off as they have ripped me off.
2 Updates & Rebuttals
robf26tc
Selbyville,Delaware,
United States of America
Bendron Agreed to Repair Trailer
#2Author of original report
Thu, February 23, 2012
I spoke to Don at Bendron Trailers. Don apologized for not managing the situation properly in the beginning. Don agreed to fix all of the problems with my trailer and offered these options:
Bring the trailer to Bendron (at my expense - 760 miles one way) for no charge repair or repair the trailer myself (Bendron to provide all parts at no charge - labor not covered).
I am not happy about having to absorb the cost of getting the trailer to Bendron then back to me so Bendron may fix their defects but I do acknowledge that their warranty does state that transportation is not covered.
Thank you for your help Don. I appreciate it.
robf26tc
Selbyville,Delaware,
United States of America
Bendron Agreed to fix trailer
#3Author of original report
Thu, February 23, 2012
Don with Bendron Trailers agreed to fix the trailer and apologized for not managing the situation better in the beginning.Under the conditions of the repair I must either take the trailer to Bendron (760 miles one way) or repair the trailer myself (Bendron providing parts at no charge).
Though I am not happy that I must absorb the cost of getting the trailer to Bendron so they can fix their manufacturing defect I do acknowledge that the terms of their warranty will not cover transportation or local repair.
Thank you Don for your help resolving this issue.
