- Report: #1302360
Complaint Review: Benefit Wallet HSA Mellon Bank - Pittsburgh Pennsylvania
Reported By:
M Spaulding -
Colchester, Connecticut, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Benefit Wallet HSA Mellon Bank
*** **** ****** Pittsburgh, 15262 Pennsylvania, USA
Phone:
877.472.4200
Web:
mybenefitwallet.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Benefit Wallet HSA Mellon Bank Benefit Wall HSA Mellon Bank Misrepresents AND Misuses HSA Contributions Pittsburgh Pennsylvania
I began using Benefit Wallet HSA because it was connected to my Health Insurance Provider (Anthem BC). After unsuccessful attempts to make contact with customer service, I went to the website and made an electronic "account to account" transfer contribution. More than one week later I received a notice that a check I had written from my HSA account for an Rx was returned NSF and a $25 fee was accessed. Nearly ten days had lapsed from the date of the "account to account" EFT, yet the contrbution of funds were not in my HSA account. Again, I tried to contact someone through the customer service number on the website. I finally got through, the rep spoke very bad - broken English and I had to ask her to repeat herself several times (I have since learned that the reps are outsourced and are based in the Philippines). She was not helpful and quite possibly did not even understand my situation (which was where did my transfer go for 10+ days). I asked several times to speak to a supervisor, finally she asked me to hold for a supervisor, and then the call was dropped. I called back AND sent an email, I am sure requests that I have placed are either ignored or lost. I have considered closing the account and opening an HSA locally where I can actually speak to a person who can provide a level of customer service that a bank should provide to their clients, but have read several BAD reviews. Please steer clear of Benefit Wallet HSA, they provide NO service and I would even go so far to say that they "float" funds to their benefit.
