Alfred
Denham Springs,#2UPDATE Employee
Thu, May 22, 2008
We went to great lenths to resolve this complaint, Many customers come in following services outside our facility with missing clips, bolts, and fastners. We as a company can not repair damage to a vehicle from prior services and replace parts which are held on by zip ties, string, and even sometimes duct tape. This customer did not have a history with our facility and the manager went out of his way to help her according to her. She did not request a dust cover change from the dealership. Most dealerships in the fine print state they can do repairs to any item they find in the inspection process. She let 4 to 6 months pass with no report filed of damage and no evidence of the event. We attempted to meet her in the reimbursment in good faith with services she decline without any evidence except the word of the customer of the events surrounding according to her statements. I feel this was a fair way to resolve her issue since the damage was not verified or report by any of Benny's staff and at her word alone after several months had passed. Since this report I did track down the Manager who was employeed at the time and he had no knowledge of this incident. We are still willing to provide services in the amount of her claim loss of her dust cover in good faith.