Sharla
Cabot,#2REBUTTAL Owner of company
Thu, May 08, 2003
There is a clause on our website about returns and Ms. Hoffer must not have taken the time to read it. It is on the warranty page. Additionally, we discussed with the customer in depth the dimensions and the features of the machine. She made many calls to our company to ask many questions (we encourage that so customers are informed and make good buying decisions with our company). We do not as a rule allow returns of equipment for no genuine reason. The manual that Ms. Hoffer is referring to as saying that this machine is for "home use only" was printed in Europe (where this machine originates from) and is correct information for European markets. However, US regulations allow for commercial use with these machines and they do pass all health regulations and inspections. We discussed this with Ms. Hoffer extensively prior and after her purchasing the machine. This is a classic case of buyer remorse and the company is expected to take the loss (since she used the machine I cannot sell it again as new).